ZulilyReviews 4,523

They have changed in the last year or so. They rarely have more than one picture. No description other than hearts and flowers. The size charts are always incorrect. I ordered several large orders. They are all humongous. Doesn't matter who the vendors are. I discussed this with them they don't care. Yes they have added charges for returns restocking fees $2 and item to return and it is their fault. They don't care about talking to the vendor about their size charts they say it is there business. And they're very disorganized. Once I'm done with this return business I'm done with them!

The only items I have ordered from Zulily were Dept 56 snow babies. The shipping takes too long and one time I was surprised when I opened this too big of a box for the box inside. It had been jiggling around all the way across United States. There was a tiny piece broken. Customer Service was kind to me and credited make the cost except for shipping. The items had been on sale so it was a good. I would love to order clothes from them but I don't dare considering poor reviews.

Ordered for the first time, using the size charts provided.! St blouse came and the top part was too big. Called to return. Was informed that I would receive HALF the original cost upon return, as there is a 50% re-stocking fee. I returned it. 8 days later tracking number on label showed no info. I emailed asking when to expect refund on my card. No reply. Today, nearly 2 weeks later, I called. A CREDIT had been issued for the 50% value; this company does NOT refund your payment. I spoke to a supervisor who said nothing could be done. I ordered a 2nd blouse with the 1st which I received; does not fit well; but no use returning as I can get nothing back for it. Absolutely the most terrible "refund" policy I have experienced and very non-responsive to the customer. I honestly don't know how they are in business, except that many people like myself must order once and then never again! I could not work for such an unfriendly to the customer company. Really TERRIBLE.

I was unaware my purchases were coming from China... no where did i see that. I ordered 4/7... several shirts... 2 was delivered and for the proce i was sadly disappointed. I ordered by the size chart, which concerned me as i had to order a 1X... and i am not any more than a large. One of the shirts dies not fit across my hips, the other is wayyy too big. I have learned a valuable lesson... never order from this company, ever!. I am still waiting on my other deliveries, they show they are still in China... so done! This is why i cant do a teturn because my stress level will not work for me, can you imagine returning an item? No!

I'm a loyal customer and have recommended it to all my friends. I check the website daily and love the diversity if their merchandise.
I recently ordered a jumpsuit using their measurement chart. When I received it and tried it on; it was huge on me. I called customer service twice, their system was down and when I finally spoke to a customer service agent and manager, they let me know that I would have to pay $10 to return the item. They stated that the measurement chart is not always accurate and only a suggestion and that their new policy doesn't take that into account. I was surprised and dismayed regarding the fact that their measurement chart is simply a suggestion and their unapologetic and uncaring way of addressing the dilemma. I won't be purchasing items from this website and suggest you take this review into consideration when making a purchase with Zulily.

Long story short: Ordered 2 of the same shirt in 2 different sizes on Feb. 22,2017. Today is Apr. 22,2017 AND I STILL HAVEN'T GOTTEN MY SHIRTS! Contacted Zulily 3 times. Each time they say "don't worry, it's on it's way!" It's coming from China. But at this rate, I really think it's coming from Mars. Absolutely unacceptable!
Also ordered another shirt at the same time, which I did get in a timely manner (?) but the quality is so poor, it's laughable.
DO NOT ORDER FROM THE SCAM KNOWN AS ZULILY!

What I love about this site is finding name brands you can trust and getting them at a great price. But beware of the items that aren't name brand from a reputable company that are mixed in. I've purchased quite a few items, such as chairs, clothing and decor and if it wasn't a name brand it was really cheap junk! I have purchased clothes that are far from the size listed on the label and that look much cheaper then the picture, household items that fall apart upon arrival, chairs that the legs are uneven so they are unstable and rock and items that are just defective. Customer service is quick to credit or replace items that arrive broken but after waiting 2 months to receive something it isn't worth the time hassle of documenting and multiple communications so I try to be very selective now if buying on the site.