ZulilyReviews 4,523

I placed my first order with Zulily on April 1st for some cute vacation clothes. Little did I know that the clothes would trickle in by 6 different mailings, the last arriving yesterday May 8th. (3 weeks after said vacation) Some clothes fit and some did not- the sizing was not consistent. To return clothes you have to call or e-mail customer service. Not only are they charging me for the return label, but also a restocking fee for clothes that don't fit... AND I can only get what's left of my refund by Zulily credit. I don't want to do business with them, but it looks like I have no choice if I want my refund.

I have been a very good customer of Zulily for over a year. I probably order several items a week. I agree that the sizing is sometimes way off mark or the items are not as pictured occasionally, but anytime I call customer service they are very helpful. If I have a problem with an item, they either tell me to return it or to donate the item. I am given an immediate refund plus a $5 or $10 credit on my account. I just bought 3 beautiful lace dresses for $12.50 each, they fit perfectly.

I learned the hard way on kids clothes - they seem to run small. I asked my daughter-in-law to just donate the clothing and learned to order a couple of sizes larger. They have also carried product where the FLASH SALE cost is actually the retail price (I am a sales rep and rep some of the products, so I know some of these wholesale costs). Not everything on their site is a deal. I continue to order from them, but products where I know it's a deal and I know the sizing.

The clothes are cute, I have to admit, but it has been a nightmare experience. I ordered a shirt which arrived in a reasonable amount of time. It seemed odd that there was NO invoice or any information about my order included in the package. The shirt was too small so I contacted Zulily about how to exchange it. Turns out... you can't. They said they would email me a label and I can send it back (paying postage) and then I can re-order the shirt minus a "restocking fee", which means paying extra money of course. I was actually willing to do this but I never received any email with the label. I contacted the company FIVE times and was told repeatedly that they would email the return label within 24 hours. The process started April 18,2017 and I haven't received it yet. After the third time I decided to read the reviews and was disheartened to learn that this is a common occurrence. I no longer trust this company and will not bother to return or re-order the product

Zulily is running a scamp business to cheat moneys of buyers. Here is my case: I ordered 4 perfume bottles cost $188.7 from Zulily site on 10 April. Then I found out very bad reviews of Zulily online, feeling so horrible of what I found, I quickly contacted with Zulily to cancel my ORDER # ******* | April 10,2017. Zulily quickly replied back that they helped to cancelled my order on 11 April 2017, however, my $188.7 never returned back to my account. You know, at the time we clicked "confirm order", the amount of money for that order was immediately charged from our bank accounts. When I contacted them for refund money, you know what Zulily said? They said that they didn't capture my money, it is in pending status only and after 3-5 days it will be fallen off of authorization. From that day until now, it's already been nearly 30 days but I don't see my $188.7 back to my account, however, whenever I contacted them, they always confirm that they didn't capture my money. What am I supposed to do now? Zulily is a scamp business, but not a genuine business. Why don't the polices investigate this scamp business. This is not just "poor customer service", but this is a much more severe matter, Zulily is Scamp and cheat buyers' money from their credit cards. I already reported to my bank, I don't know whether my bank can help to get back my $188.7, but I hope the polices in USA should investigate and do something to Zulily.

See my previous review on 5/5/17

So it is now 5/18... and with three emails from three different service reps promising to send me the return label... I have yet to receive them.

Below was the last email sent to me... I find it hilarious and that each email reminded me to click "the link to view and print"! I would! If they would just send me the link! Mind you, I doubted myself thinking the email could be somehow in the junk mail folder or am I just not tech savvy that I missed the link somehow... nope. Not in any folders and absolute not link for me to press to "view and print". I also work in the service industry for many years and completing the request for a return label should not take this long and so many attempts... unless they were taught not to or stall until the customers give up.

Stephon S. (zulily)
May 15,14:13 EDT

Hello Tracy,

Thank you for contacting zulily.

I'm happy to process you a return label. Please remember to click on the link to "view & print" your label.

Feel free to reach out anytime! We're always available to answer any additional questions you may have. Call *******615 or email *******@zulily.com anytime.

Have a great day!

Stephon S.
ZSR - zulily Service Representative
5am to 8pm Pacific (M-F)
6am to 6pm Pacific (Sat-Sun)

Somehow, I missed all the negative reviews about Zulily - they must do a good job of squashing those. For those of you who understand what it is like to be pregnant, you know that having clothing within a certain time frame makes a difference, because your body can change week to week, making last month's attire irrelevant. I made the brutal mistake of ordering a belly band and a dress from Zulily and was surprised by the fairly high shipping fee - I could have ordered very similarly priced items from other sites, but I was duped by the positive reviews and went ahead. After a few weeks, I still had not received any of my items. Upon further investigation, I realized that they do not have the products they sell you available to them immediately - you have to wait for these products to mysteriously appear until they can even begin to ship them to you! It took a month to receive my belly band - a month - and still, no dress. Yesterday, I received an email (1.5 months after the original order) telling me that the dress may never arrive - it had not appeared for shipment so if it continued to be lost in the stratosphere, they would generously refund the cost of the dress. Wow, thank you for paying me back for a product I never received and wasn't even aware I would never receive until 1.5 months later. I was even more shocked by the fact that they didn't even offer to refund the shipping fee for the product that was NEVER SHIPPED. Why would you charge customers a shipping fee at all if you can't even guarantee they will ever get their products? Seems like a pretty nifty scam to me, unless you are the expectant mother excited to have clothes to accommodate her changing body and having to wait on a disorganized, self-serving company looking to prey on you. Stay away - I know I will. These guys should not be in business.

Asian sizing means nearly everything I ordered was smaller than the sizing chart on the website. A $45 denim jumper sized medium (chest size 35") actually measure just under 32" and crushed my fairly small breasts. A return was accepted with shipping and restocking fee deducted from my "store credit." So I have to order from them again? A flared white tank top is somtranslucent and thin, I'll probably end up donating it. A 3/4 peasant top fits and isn't see through but I had to remove buttons and sleeve tabs because they were so shoddily sewn on in white thread on a dark garment. The bottom hem looks like it was sewn by an 8-year-old (which indeed it may have been). I wish I could have attached a photo of the crooked contrast stitching which I may rip out and redo in a color that actually matches the shirt. Most items are made in China and shipped from there. I will use my store credit but won't be shopping from them again.

DO NOT shop at this site! I ordered three pairs of shoes - all the same size. Two were too big and one was too small - none of them fit. When I called to ask about a return credit, I found they have a $5.95 fee for a shipping label and a $5.00 fee for restocking of each item. After all that work, I would end up with a very small store credit. My goodness... this should really be illegal. Of course, if you went to their information page, you might have been able to read the small print and figure this out. Unfortunately, l didn't do that or check this website beforehand. I personally could not even work for a company run this way but it appears to be the way things are going in this country...

I received a clearly damaged ottoman from Zulily on 4/7/17. I contacted their customer service team via email on 4/9/17 and explained the damage. From 4/13-4/17 the only response I was receiving was that their Resolutions Team was working on the issue. Finally heard from that team via email on 4/18/17 requesting photos of the damage so they can send to the vendor. I sent several quality photos on 4/18/17. I continued to follow up and then on 4/24 I was informed that I "can't rush the vendor" and that I needed to "allow 7-10 business days from the date the photos were sent" (4/18/17) to allow the vendor enough time to handle the request for return/refund. It has now been 10 business days and no resolution in sight. On top of all of this, the dimensions for the ottoman were incorrect and then when I try to view the item on their site I receive an error stating the page cannot be foundhow convenient.