ZulilyReviews 4,523

I should of read the reviews! Please believe all the negative reviews you read. They are all true!
I purchased a blouse for $37.74 on 4/14 that fell apart in the wash the first time I washed it today! I purchased a SNAP polaroid and film for the camera -the film was for a different type of camera.
Going through bank statements today, they deducted $34.99 and $35.00 on April 6th. When I emailed they suggested I call, I called they told me to email screen shot of bank statement. I emailed the screen shot they tell me to call. After I (hopefully) get my money back I will never do business with this company again!

I have wasted around $1K on this website (I am a shopaholic). And CANT EVEN RETURN ANY OF THIS TRASH I HAVE BOUGHT. Their pictures looks good, but when you actually receive it :)) )) I cant even express my words. PLEASE DO NOT BUY ANYTHING HERE. This website is a BIGEST SCAM EVER, and the worst part is you CAN NOT RETURN IT! IF you don't believe my words, by one or two dresses or tops and you will see it. Be PREPARE to WASTE YOU money. RETURN are NOT available!

I've been debating this year whether to order something from zulily and was just about to take the plunge, and then I remembered how I ordered something from a site just before Christmas which ended up being a scam site, so before I spent any cash I decided to check the feedback. So glad I did! Even though there are some positive reviews the vast majority appear negative and that is enough for me to save my money and spend it elsewhere.

First, I must say that the Customer Service was excellent, and dealt with my enquiries quickly, efficiently, and to my utmost satifaction!

That being said... I ordered 4 items on Zulily from the same supplier (Kanu Surf) on April 19. I paid $7.95 in delivery charges, and delivery to Alberta, Canada took about a month (2 items arrived May 11; 1 item, May 14; and, 1 item, May 16). The quality is very good, but one of the items arrived with a grease smear - not what I expected. The clothing discounts averaged 20%, not the 50% discounts shown on the Zulily site. (The shipper included tags with MSRPs, so it was easy for me to do the math.) Will I order from Zulily again? Probably not. The price savings weren't good enough to justify the shipping charges and long wait times. If shipping was free, or faster, I would order from Zulily again.

This was my first experience with these types of websites. At first I was quite happy with my purchases and when something didn't fit they quickly credited my account and told me to donate the item, not return it. The people that I spoke to on the phone were always friendly and pleasant. You have to read the sizing very carefully and always order larger than you would normally wear. However after ordering numerous clothing items I found the sizing and quality to be too inconsistent, and never pay attention to the MSRP, it means nothing. I found the jewelry items to be much nicer and of good quality, also accessories like purses and scarves. The set of sheets that I ordered were great. After calling numerous times about clothing items of poor quality and fit they changed their return policy and by the time I paid all the return fees that were tacked on, I might as well have just donated it. The site is okay but just be very careful of what you order, recognizable brands are the best.

I have ordered several things from them for a friend that owns a store in another country, spent over 30k with zulily. I placed an order last night for 50 white dresses. Almost $1500 (paid for 2-day shipping)and the 3 pairs of shoes for my 1year old. I got several emails saying that the orders shipped and I thought everything shipping only to see a mail saying "per your request, we cancelled your order." I'm like, per my request? Are you kidding? I called, the lady was nice, had me on hold and came back after 6min to tell me it has to do with my bank. I said that is not true, if it had to do with the bank, the entire transaction could have been canceled not part of it. I called the bank and also checked online, the money was debited and the lady at the bank said none of the transactions were rejected. I called them back, spoke to 1 person got transferred to who was supposed to help me because no one new why part of my transaction is cancelled.
She too couldn't figure it out and she said she would reach out to their finance department and they will get back within 72 hours. She advised me to go back, create a new account, and place another. I said "I said lady you have lost your mind!" Now the items are no longer on sale and I who knows what would happen to my money. I would NEVER order anything from this site again. The fact that the lied that I requested to cancel the order just turned me off completely. If the items I ordered are no longer available, just say that. I am done with them and no one I know will order anything from them either.

I have been ordering from zulily for about a year now. If you allow for 3 weeks shipping all is good. I am in Australia so I am ordering off season so that works fine for me. I have had no problems getting a credit for the couple of things I wasn't happy with. Most of it I love. I check sizing carefully, sometimes it is a little off, but once you start to know the brands it's easier to pick the right size. Ignore the suggested retail in most cases, I reckon its never worth that price. I pay $10aus for shipping and try to buy at least 4 things at once to make it viable. I find them a great way of getting brands I can't get otherwise

I have ordered from Zulily about 3 different times. Each time I ordered 7-11 items. It does take quite a while to get your items I guess because they come from different companies. Not unusual to have to wait 3-4 weeks for large orders. One of the orders had a toddler's Power Wheels that was defective. We had no problem whatsoever getting a refund and we were told to just throw the defective PW away. Customer Service has always been very helpful maybe we just lucky and got some good ones? Haven't bought from Zulily in a couple of months so maybe things have really changed for the worse?

Have shopped here almost exclusively for several years and am now done. There have been changes that do not reflect good business practices or putting customer service as a high priority. I've sent 2 things back recently and was recharged a restocking fee and postage. One item left me with a $2.00 "store credit". Until recently, if something wasn't was expected, you got a note saying "no need to return, donate it to a charity and we will give you a credit. This change is sending me back to the mall and to Amazon. If I could close my account this moment, I would.

I have purchased several items from them. I decided to take advantage of there free 3 day shipping. What a joke! I ended up getting charged for shipping when it was so called free. Then I placed a order for several items. It said get your items faster pay an additional 7.95 and get them it was the 5th of May by May 12th. I received one of the items and was told the others wouldn't ship until May 22nd. I contacted them about this and they were no help! Unbelievable!