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Zoyne Reviews Summary
The company's reputation is significantly tarnished by consistent customer dissatisfaction, primarily due to the poor quality of products and severe delays in order fulfillment. Customers frequently report receiving items that do not match their descriptions or images, alongside inadequate customer service that fails to address refund requests or inquiries. Many express frustration over unresponsive communication channels and the feeling of being scammed. While there are no notable positive aspects highlighted in the reviews, the overwhelming sentiment suggests a need for the company to improve product quality, enhance customer support, and ensure reliable order processing to regain customer trust.
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I order items from this company as of 5/9/2019. Have made several complaints via. Email, only to get a reply that the products are on back order and will be mailed out. Yes, read the fine print and stay away. I submitted a complaint with BBB. Hope there is a way to shut them down.
They have made scamming the customer into an art form. Very purposefully refuse to refund money on a return order. They know what they are doing in the lie to customer department.
Im in the same boat as you are kristina. I actually cancelled my order before it has shipped and still havent recieved my refund. I think somethng is very fishy about this company and i think this is just the beginning of ripping off people!
I placed my order on 4/21/19 & paid extra for the shipping to expedite the order. I wanted these items for a trip. Why hasn't anything been shipped yet. I have not received any emails for communication. When I try to reach several times their verification code doesn't work. This really worries me. If someone can help... my order number is *******2129. Thank you.
BEWARE! I found this website and the clothes are really cute. I did an Internet search and didn't find anything at all on them. Their FB page only has posts from March 5,2019 and no FB user comments. There is no customer service phone number to call only an email to customer support. Problem is that in order to contact customer support via their email area you need to put in a validation code. No matter how many times I entered the validation code and how many different codes it gave me I always received the error message "Verification code invalidation" therefore there is no way to contact customer service. The site address is in China so it is possible that the sizes will be 3 times smaller than US sizes but there is no way to confirm that since customer service cannot be contacted. BEWARE!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear friend,
Here is Haley from ZOYNE. Thank you for your feedback first.
We are so sorry to bring you such troubles.The problem you mentioned about Verification code was solved. And Because It’s not long before ZOYNE was created, and causing such technical problems, and we will updated our service soon accoding to your feedback. And if you have any questions about our website, please feel free to contact us!
Yours sincerely,
ZOYNE