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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Feel this business is a scam! Can't go to 50 characters, is this also a scam?
Incredibly slow shipping with a full order often broken up pushing shipments out even further. It has taken about a month to receive 3 items. So, if you are odering for Christmas good luck. Your best bet is to assume you won't get your items for at least a month. However, that said, the quality has been great.
It took a very long time to receive the order and little communication from the company. When the clothes arrived, I was disappointed that the dress fabric was much thinner than I had expected. I have to wear a slip under the dress in order to not see through the dress. The fabric is cheap.
Shopping was easy. The pictures are lovely. I watch the sizing on each dress I view. When my order came 3 of the 4 fit. None looked as good as the pictures. There one that didn't fit dragged on the floor and was big for me. I am a small to medium and, as mentioned above, I watch the sizing and order accordingly. When trying to send the dress back, I was told I could either pay the exorbitant cost to send it to China, or receive a lousy ALMOST $4 back and keep the dress. BUYER BEWARE!
Easy pickings, but I had to go to PayPal before I knew how much the shipping was. It was a shock to see all of my coupon went to shipping. I like the four dresses (well worth free shipping), however, I paid the bill and will be happy later.
I purchased tops in a 3X because I know they can run small, let me tell you these all came in about a size medium! I purchased 5 Tops and one will fit me. And dummy me I did not read the return policy so I missed the very short window. I had fallen ill with Covid and it took me out for about 3 weeks. I am 66 years old with asthma so I did not even think about it. Not their fault I got sick! Some one will get a deal lol
I did not have a problem with Zolucky until I had a missing item in my order. I was told you did receive all your items. Zolucky put through HELL trying to explain that I received the package but one item was missing. Zolucky told to take my package to the post office and get a receipt of much the package weighs and send it to them. I advised Zolucky I should not have to do that to prove that I did not receive the item. I told Zolucky I will never purchase anything else from them and will share my horrible experience.
My experience was major disappointment.
The shipping was long, the sizes were different for each item making only one shirt a good fit.
I am keeping it and the red long dress (not the quality it appeared) and for a medium size it was extra large size. But I think I can alter it.
I did not receive the 3 dresses I ordered. The fabric is cheap and not at all like the picture. Thsere is no way to contact the company. I tried 3 or 4 times. They do not resemble the pictures either.
Thank you for your feedback. The last dress is on the way to you.
We did not receive any contact from you, did you send an email to us?
You can follow the below steps to submit your return request on our website.
How to Make Your Return:
Step1: Use your computer to visit our website, and then click here "Tracking Order" or the feature at the bottom menu of our home page
Step2: Enter your Email Address and Order Number.
Step3: Click the button VIEW DETAIL and you will see a "Return" button for each specific item.
Step4: Select th reason for your return or describe the issue accordingly.
After you finish the return request and you will get authorization from us by email with a label with our return address within 48H.
Note: If you submit a return application on your mobile phone or tablet, it is hidden in the three small dots at the bottom left of the product, you need to click on it to see it.
If it does not work, please contact our cs team at [email protected] or by chat online.
The only thing that I did would say in a negative way is it takes a while to get your order. So don't wait till you have to have your purchase. BUT on the other hand in my case it did come from another Country. So I can see it taking awhile.
The website was easy to use and the displays looked good. But the low prices were in keeping with the quality of the clothing. Poorly made. The materials looked cheap. I will have to adjust one to make it wearable.
Easy to maneuver thru products, but next time I will have to be careful, so I don't double book the order. I tried to cancel part of one of the orders, but it was too late. I will visit the site and see what I have to do to return the items in the original packaging, with original labels.
I was having difficulty getting the address for returns & Zolucky offered me a great refund, they were great.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Got my items very quickly. Much faster than most sites. Items were true to size and very nice. Have my eye on a few more things.
One of the summer tops is heavy and made of polyester. Feels too warm for summer.
I ordered several pieces because I could not resist the fashion styling and price, figuring this may be a loss. First of all the shipping was not that slow. It was not Amazon but it was actually very timely. Secondly the quality far exceeds the look in the pictures, including the sewing and fabrics used. The sizes run true and if anything I purchased mediums and next time will go with smalls. I say do not ignore this exceptional company. Their selection is gigantic and they really hit all the right buttons. You will not regret it. I am a writer and needed a special dress for an author event-perfect. I am in the cast of a Murder Mystery and found an elegant cocktail dress that really is great. Thank you.
They emailed telling me returns have to be shipped back to china or I could get 15% back only =$9.00 when I paid $46.00 THAT IS NOT FAIR.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I NEVER CHECKED ABOUT RETURNS AND I JORDERED 3 THINGS TOO SMALL THEY OFFERED 15% Back and keep the stuff so I guess that's good. I liked most of the stuff the boots were a different finish, though. Ok well
The dress I ordered was a large that's what I wear but it was so tight I couldn't breathe in it I need to return it
Clothing style and quality is nothing like pictures. Basically polyester tent dresses. Shipping is a fortune, you have to pay it again to return items. This is a true scam, I am out of $150. Beware!
During the two last weeks I requested twice the address and authorization # to send back part of my purchase and still waiting for it. According to the online information a representative is supposed to contact the customer in 48 hours. Very poor service.
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
We can not locate your order with the number HBIE00730526. Could you please double-check and provide your order number so that we can help?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
Could you please provide your order number so that we can help?