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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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California
1 review
0 helpful votes
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Lovely products.
March 19, 2023

Quick response to email. Shipping and order complete and lovely. Great experience with you.

Date of experience: March 19, 2023
Nevada
1 review
0 helpful votes
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Nice selection and prices
March 19, 2023
Updated review

I have ordered before and will continue, receive compliments on the tops I have bought.

Date of experience: March 19, 2023

Easy
November 19, 2022
Previous review

Ease of use, good selection

Date of experience: November 19, 2022
California
1 review
0 helpful votes
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I would not give this ANY stars if I didn't have to. My first order to Zoluck was on 11/23/2022. Went pretty crazy with over $100 spent with the Christmas sales. I JUST, now, 3/17/2023 received the last piece of my order. I tried, 3 TIMES, to return most of this order back in November as the quality of the products was so poor I for one certainly did not want to wear them and I am not that picky. Absolutely NO response. Got tired of trying and donated the clothes. Ordering? You bet easy. Beyond that...good luck. Get what you pay for? There could not be a better example than this one. Hope you don't fall for it as I did. Sally

Date of experience: March 19, 2023
Miss W. Zolucky Rep
over a year old

Sorry for the delay issue. The items are hot sale items and the stock is not enough. Causing the last product to be shipped late. Hope you can understand.

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.

Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~

If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!

Florida
2 reviews
0 helpful votes
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Easy to shop, difficult to return
March 19, 2023

Purchased four dresses three fit one did not.requested a return for the one that didn't fit, received a return but no instructions and no return address to send it to. Recieved an email offering me 15% off if I didn't return it. I did not reply to the email as return policy is confusing and complicated. Loved the dresses but will not purchase anymore from this company Zolucky. I will donate this one dress to a woman's shelter.

Date of experience: March 18, 2023
New York
1 review
0 helpful votes
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Good First time shopping here
April 18, 2023
Updated review

I ordered a Large and received a small. I like it but am returning it. I need a replacement in LARGE.

Date of experience: March 18, 2023
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations.

The detailed measurements of different products on our website differ even in the same size.

If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.

Due to too many inquiries recently, the response has been delayed. Our colleagues have been working overtime to check and reply. Hope you can understand.


Good First time shopping here
February 10, 2023
Previous review

Good so far. Waiting to see if the Quality of item is as good as the shopping experience.

Date of experience: February 9, 2023
Tennessee
1 review
0 helpful votes
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Love It brilliant
March 18, 2023

It has been exceptionally good. Fantastic delivery time...and easy to track your order

Date of experience: March 18, 2023
Michigan
2 reviews
0 helpful votes
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Summer Tops
March 18, 2023

I have had bad experiences with Companies I have never delt with but decided to take another chance, I would tell you that if the tops I ordered come to me and look like they do online and the quality is good, then you will have a lifetime customer and I will tell everyone about you but if I have a bad experience it will be too bad on your part because you will not get repeat customers, I am hoping for the best! Been burned because of quality, I am willing to pay more for quality! The clothes you show look absolutely adorable! Keeping fingers crossed!

Date of experience: March 18, 2023
Georgia
1 review
0 helpful votes
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Slow page response
March 18, 2023

Great clothes; fit remaining to be seen. Fit as described

Date of experience: March 18, 2023
Florida
1 review
0 helpful votes
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Return policy cumbersome
April 17, 2023

Never saw field to insert 15% discount. Would rather be able to return for full. Will not purchase again.

Date of experience: March 18, 2023
Georgia
1 review
0 helpful votes
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Order
April 16, 2023

Horrible. Tried to return a few things. They were not what I ordered. Shoes were too big. Had to pay to ship to China. Did not respond to my request. Never will order again from them. I felt stupid because I didn't look for reviews from this company.

Date of experience: March 17, 2023
Colorado
1 review
0 helpful votes
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I like the selection
March 17, 2023

Just placed my first order. We will see how it goes!

Date of experience: March 17, 2023
Missouri
1 review
0 helpful votes
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Simple ordering
March 16, 2023

Found the product I saw quickly and it came up on the search. Ordering is straightforward and simple.

Date of experience: March 16, 2023
New Hampshire
1 review
1 helpful vote
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Unhappy w purchase
April 15, 2023
Updated review

I have order numerous clothing from top to different pants. I have been satisfied w clothing I have purchased earlier. I am really disappointed w last couple of pants I ordered. I am 5'10 170 lbs. When reading description of pants & seeing model wearing them I ordered. Very much different than what I received. I believed they were for tall women NOT! They make it very difficult to return & get money back. I will no longer buy from this site.

Date of experience: March 16, 2023
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations.

The detailed measurements of different products on our website differ even in the same size.

If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.

Before that, for goodwill, we would offer some solutions to satisfy our customers. Sorry that you're not satisfied with that.

Please get in touch with us or reply to our private message, and we'd love to confirm more details about your return request and communicate with you.


Happy w purchase
February 13, 2023
Previous review

I have order numerous clothing from top to different pants. Have not been disappointed. I am 5'10 170 lbs. pants are also for tall

Date of experience: February 13, 2023
Wisconsin
1 review
0 helpful votes
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Unhappy
April 15, 2023
Updated review

The product I received was not the color that was described. It's more a purple rather than a gray. Also. I did. It like the material all. The underneath is white-that was a surprise.
I wanted to return it but found out it was sent from China. That would have been too expensive some to return. I contacted the vendor and was told that I would receive a $15.00 refund if I choose to keep it. I have not seen the $15.00 credit as yet. A not so good experience.

Date of experience: March 15, 2023

Very pleased
February 14, 2023
Previous review

I has to reach out to customer service and they were very helpful

Date of experience: February 13, 2023
Nevada
2 reviews
0 helpful votes
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Poor return policy
March 15, 2023

Return policy is a scam. The sizes are larger then other companies, so if you try and return an item, they offer you a discount to keep it because their return department is in China and you have to pay return shipping. A lot of good a discount is going to do if you can't wear it because it is too big. If you decide to order from them, concider ordering a size smaller than you wear. And always read the fine print.

Date of experience: March 15, 2023
Arizona
1 review
0 helpful votes
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Cool
March 15, 2023

A lot to choose from and I like what you have and the sales you have

Date of experience: March 15, 2023
Minnesota
1 review
0 helpful votes
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Misleading
March 15, 2023
Updated review

I received items all separate and took a long time to receive.

Date of experience: March 15, 2023

Misleading
February 26, 2023
Previous review

I thought I purchased enough for free shipping.

Date of experience: January 27, 2023
Arizona
1 review
0 helpful votes
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Great selection of reasonably priced fashionable clothing. Tops are especially stylish and comfortable. Site is easy to navigate.

Date of experience: March 15, 2023

Great selection and ease of shopping
March 18, 2021
Previous review

Wonderful and unique selection of clothing, accessories, and shoes that are stylish, and work well with any outfit.

Date of experience: March 18, 2021
Pennsylvania
1 review
0 helpful votes
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Nice to see that it was quick, safe and trustworthy!
I plan to order again-outstanding quality! The material is beautiful. You may get more orders from others…. Beautiful dresses for the over 55 group.

Date of experience: March 14, 2023
Arkansas
2 reviews
1 helpful vote
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Different sizes
March 14, 2023
Updated review

Different items have such different measurements. All fit but the sizes are so different. I could ave ordered one size larger on some of the shirts.

Date of experience: March 14, 2023

Nice products expensive shipping.
November 4, 2022
Previous review

I am hoping the products run true to size. Shipping was rather expensive.

Date of experience: November 4, 2022