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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Lots of goodies to choose from, but a long lag time in receiving orders!
Called them to ask how to return and at first they told me they I was unable 2 return the pants and after we when around back and forth, they wrote they would give 30 % back and I would have to pay for the item to b returned shipping.th.
The website is easy to navigate and contains proper descriptions of the products they are selling.
Sorry that I even ordered from this company!
Would cost more than the item itself to return it!
Junk...
Can't wait to receive these! Hoping they like the reviews!
Very good. Sorry I don't have much more to say at this time. It's a gift. I will let you know more later
Greatest clothing, prices, selection, colors, and prettiest clothes. The material on some of the clothing is so soft. The way each item of clothing is individually packaged is like no other company. You will not be sorry.
Shipping too high, yes it is Im an ol lady and need to watch my expensives so Im always looking for free shipping
I have contacted Zolucky a couple times on my orders running slow and they always answer. I do really like what I have received so far.
I very pleased with all of my purchases. I will gladly purchase more in the future.
As a first time buyer, I sincerely appreciated your company offering the "plus" size. There was so much to choose from on your website. Thank you!
The top that I ordered fit me, but the pants were too tight. I may have to return them.
So many colorful pieces! It wasn't easy to choose what to buy!
I had almost no trouble placing an order. It was a matter of deciding what I wanted.
Always on the lookout for pretty, modest, comfy summer blouses. This seems to fit the bill. Many thanks.
Did not like any of the items, poor quality, took a month to receive items
So far has been good. I would have liked to know when approximately date of delivery is.
Poorest quality in internet shoes purchase ever. They sent the wrong size in the 4 pairs of shoes I ordered. The material is cheap. Two of the pairs were broken. No matter was the company's fault they only refund a 40% of the price.
Dear Customer,
Our apologies for any inconvenience this may have caused.
We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
To assist with selecting the correct size in the future, we recommend referring to the size chart located under the product details section. Please note that there may be variations in sizing between our items.
If you have received an item that does not match the size stated on the size chart, please send us photos of the item with accurate measurements for further investigation. We will examine the matter and provide an appropriate solution.
Our email is [email protected]
It is important to note that all dimensions are measured manually, and a deviation of 1-3cm is acceptable and should not be considered an error.
Once we have received the photo and confirm wrong size issue, we would like to offer you a more reasonable compensation. Please provide us with your order number and other necessary details.
Best regard,
ZOLUCKY
The product I received was of very poor quality. In fact the way the fabric was stitched made it look like it was cut and sewn incorrectly.
Cost of shipping is too much. Product is cheaply made. Doesn't look like picture
Dear Customer,
Sorry for the inconvenience.
Shipping fee is required and it depends on weight and distance. Hope for your understand.
In any case, We thank you for bringing this to our attention.We will strive to provide faster and cheaper courier services to customers.
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
Anyway. We will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
If you need additional assistance, please feel free to contact us by email at [email protected] We will reply to you within 24 hours.
Best regard,
ZOLUCKY
The clothes are cute. This time I tried dresses and they didn't work for me. THEN I find out you have to pay for return shipping to China and for customs charges, which of course costs more than the dresses. To offer only 15% back is the worst customer service I have ever seen. If I don't get more back than that I will no longer be a customer. My friends who are customers won't buy here either.
Dear Customer,
We are sorry that you are not satisfied with our item(s) and return process.
Actually. If you do not want to accept the partial refund. For US customers, we have a dedicated return center to facilitate the process.
If you still wish to return your order, please contact us at [email protected]. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
ZOLUCKY
My only complaint is that sometimes it took me back to the beginning or showed me things I had already seen on the website.
Very pretty. I had to make them shorter, as I always do since I am short, and they were easy to work with. I am pleased.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are deeply sorry that you are not satisfied with our product and service.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees. For US customers, we have a dedicated return center to facilitate the process.
If you want to return to our US return center, welcome to contact us at [email protected]. We will check and reply with our US return address accordingly.
Best regard,
ZOLUCKY