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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I don't know that else to say so so so awful! CHEAP CHEAP CHEAP AND it will cost over $80.00 to send back items that are ripped and broken!
I wish I could give negative stars. The clothes are JUNK! The material is horrible I have never felt anything like it. You have to pay for return shipping which is more than you pay for the junk. It doesn't look anything like the website. Everything runs big even if you would want to wear it which I don't. The clothes come with a different tag not Zoolucky. I think this so called company is a scam. I have read many horrible reviews. I wish I would have read them before ordering.
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
As per our policy, customers are responsible for the cost of return shipping fees. For more information on our return policy, kindly visit https://zolucky.com/information/returns-exchanges.
Also. We apologize for the misunderstanding and inconvenience caused by the brand name.
We would like to assure you that we are a legitimate.The clothing brand does not always match the name of our website since some of them are marked as designer's brand and others as supplier's name. Hope for your understand.
If you need additional assistance, please feel free to contact us by email at [email protected] We will reply to you within 24 hours.
Best regard,
ZOLUCKY
Did not the sizing - It looks like a floral sack. Very little thought to womens shape.
I purchased two items and the sizing chart didn't work correctly. I measured myself and ordered 2 tops. 1 large was bigger than an extra large and the other large was a 3 to 4 extra large. Both were on a good sale, but to ship back would have cost me more than what I paid, so I donated them to charity. Probably won't order again!
Ordered brown purse sent orange they asked for photo I sent
It and they said it was there but clearly it was orange.
Nice variety of clothing. The shopping and delivery experience was very good.
I wish there were more reviews, otherwise I was very happy with the overall on line shopping.
I have enjoyed the ease of doing some holiday shopping on Zolucky. I hope the items arrive on time and are of the quality I am seeking.
It took a little longer to receive my items than expected but satisfied.
This was a daunting experience. Order was placed on 11 March, but items were not delivered until 29 March. Quite a bit of a wait.
Je suis a ma première expérience avec vous.
Un peu déçu de la qualité.
I LOVE the clothing designs but there are no petite sizes. I am trying the very few XS clothes you carry but I may have to return them as I am only 4' 9" and a petite size 4.
Also, the jewelry is junky but you can't beat the price.
This is my first order so a true experience at this time is going to be incomplete.
I was super excited and spent a lot of time reading and reviewing all the items I purchased to then receive them and be extremely disappointed and sad. Nothing was as described and all the wrong sizes. Now I have a whole stack of new clothes I cannot even wear…
The clothes look great & the customer comments helped my shopping!
I paid for 2 items and received only ONE! There has been no follow-up despite my notifying you of thebpriblem. Either I want the second shirt I ordered or a full refund.
Dear Customer,
We apologize for any inconvenience caused.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, we can confirm that all items in your order have been shipped and delivered. You can check the status of your order by visiting https://zolucky.com/order-query.
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at [email protected].
Best regard,
ZOLUCKY
Love the selections. They were lovely beautifully made.
It was disappointing when I needed to return my order because the shirts were all too big. I tried to follow their sizing guidelines. Then I learned the clothes go back to China! I was offered a 15% of cash return if I didn't return and pay for shipping. The quality of shoes and sport bras was poor.
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size. Also, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly.
Actually. For US customers, we have a dedicated return center to facilitate the process.
If you want to return to our US return center, welcome to contact us at [email protected]. We will check and reply with our US return address accordingly.
Best regard,
ZOLUCKY
There were lots of choices to make and the great ratings encouraged me to buy. I hope it will be easy if I need to return anything.
Beautiful things and great prices. I love the variety.
The dresses that you have are beautiful. There is a great selection.
Ordering was quick and easy. Beautiful clothing just hope they are good quality clothing. If I will be back to change this review.
Ordered 5 pair of pants. I'm a size small. Three pair look like they would fit a small child. The two pair that DID fit; shrunk to child size as well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
To help us better understand the issue, could you please provide us with a photo of the broken sandal? This will allow us to verify the damage and take appropriate action.
Once we have received the photo, we would like to offer you a reasonable compensation. Please provide us with your order number and other necessary details.
Actually. We have established a specialized return center for our customers in the United States to simplify the return process. If you still wish to return your order to our US return center, please contact us at [email protected]. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
ZOLUCKY