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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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The fabric is really flimsy and smells terrible on the clothes Zolucky sells. Likewise, if you want to return items (and be careful, you can't return accessories and other items at all) - you pay the shipping to send them back to China! This is NOT mentioned on their return policy.
Enjoyed the choices, pricing and ease of check out, discounts available.
It is not fare you give a discount then, it jumps up again and continues to get more expensive by the time you check out! What started at $23.00 end up check out to be actual $28.98! What happened to the discount?
Dear Customer,
We apologize for any inconvenience caused by price.
What started at $23.00 is the price exclude shipping fee.
We offer free shipping for orders over $79, excluding final sale items, shipping fees, and coupon or discount codes. Unfortunately, as the amount for your order (excluding final sale items, shipping fees, and coupon or discount codes) is less than $79, a shipping fee is required.
We hope this clarifies any confusion about the pricing of your order. If you have any other questions or concerns, please do not hesitate to contact us at [email protected].
Best regard,
ZOLUCKY
Would have liked to see shipping charges before had to order, not clear when you are ending shopping!
Transaction was smooth, no problems neither of us has worn a blouse yet but they
Look great and I'm anxious to wear it.
I placed and order for 6 items. I received the first 2 just fine. The last 4 items they shipped with the incorrect zip code. And they won't replace and blame me for the zip code error. How is that possible when I received part of the order.Will refund 35% which is not good enough. Please be careful when you order. Ships from China.
Dear Customer,
We apologize for the inconvenience caused by the logistics exception and other factors that led to the inability to deliver your order.
We encourage you to contact your shipping provider to obtain more information about your order's status. Regarding the item(s) you did not receive, we have checked and provided appropriate compensation. Please rest assured that we will take steps to ensure that such issues do not occur again in the future.
Actually. For US customers, we have a dedicated return center to facilitate the process.
If you want to return to our US return center, welcome to contact us at [email protected]. We will check and reply with our US return address accordingly.
Best regard,
ZOLUCKY
COMPRE RAPIDO MERCANCIA BELLA EN EL CATALOGO. PERO NO SUPE GUARDAR EL PEDIDO. YA NO RECUERDO LO QUE PEDI. NO QUIERO VOLVER A PEDIR POR ELLO Y HASTA QUE LLEGUE MI PEDIDO. TENGO BASTANTE TIEMPO ESPERANDOLO. NO SE CON QUIEN REPORTAR ELLO. PORQUE EL EMAIL, NO ME PERMITIO HACERLO
Do NOT shop from this company! I wish I had known beforehand to read the reviews before I made a purchase. Once receiving the merchandise, they don't look as advertised! When you try to return, you get an email requesting you to keep the merchandise and they will give you 15% of the total back! I refused that crazy offer, which would've only given me $9.59 of my $64.00 total.
To make matters worse, they have the audacity to send you a Return Shipping Label that ships all the way to CHINA!
These people need to be STOPPED!
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Actually.We have made returns easy for our US customers with a dedicated return center that is designed to facilitate the process. If you still wish to initiate a return, please contact us at [email protected], and we will provide you with our US return address.
Best regard,
ZOLUCKY
I have ordered clothing 3 times from this company and am very pleased with the items I received. One time I ordered a dress that they no longer had in stock and was instantly refunded back into my acct., did not even have to ask about it. Then I was notified when they had stock so that I could order it again. I recommend them for cute cloths, well put together and material is of excellent. I get many compliments when wearing things from here.
This was the first and last time I will order from Zolucky. The dresses were nothing like the pictures and the smallest size is small. I wear a 0 and I can't return them because they are in China and they don't accept returns. My fault for not checking first but if you order from them, please know that the sizes are huge and the quality is less than acceptable.
Dear Customer,
We are sorry that you are not satisfied with our item(s) and return process.
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
Also. There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
For US customers, we have a dedicated return center to facilitate the process.
If you want to return to our US return center, welcome to contact us at [email protected]. We will check and reply with our US return address accordingly.
Best regard,
ZOLUCKY
The website is easy to use and the selection is great.
Shopping was ok, but have problems showing all items at check-out
I Like a lot of their styles. The only thing you have to realize is that the colors won't be as bright as they appear in the photos. Also some of the prints may be different. I have bought several items before and the clothing does hold up in the wash Pay attention to the size chart on each item. They vary.
This company has a FRAUDULENT return policy. I bpught an item that was too large so asked ZoLucky to return the item. That informed me that you must pay for return postage per their posted polcy but they fail to say that you MUST SHIP TO CHINA! THE COST OF SHIPPING IS EXPENSIVE AND CAN BE MORE THAN THE VALUE OF THE PRODUCT THAT IS BEING RETURNED. This is ironic Because the item I received was shipped from their warehouse onLy 12 miles from where I live, When I informed ZoLucky of that, they said that the product can only be returned to their "RETURN WAREHOUSE".
Dear Customer,
We apologize for any inconvenience you experienced during the return process.
Actually. For US customers, we have a dedicated return center to facilitate the process.
If you want to return to our US return center, welcome to contact us at [email protected]. We will check and reply with our US return address accordingly.
Best regard,
ZOLUCKY
Barbs shoes, wrong size, to expensive to ship back.
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees. For US customers, we have a dedicated return center to facilitate the process.
If you need further help about return, welcome to contact us at [email protected].
Best regard,
ZOLUCKY
Wide selection. Great value in clothing items. The place to shop without leaving your home.
Said I got a 15% discount on first order and gave me a code, When I placed the order it wouldn't accept the code. I went ahead and purchased the shoes.
Def need to see items from different views and up close. Also lacking specific sizing details. I would like to zoom in on item to see material up close and also see item from rear
Fast and efficient. Arrived ahead of schedule. Beautiful shoes. Great quality. Love them.
One of the items on my original order has still not been delivered and is still listed as 'processing' after all this time. I am not very happy about that.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Items can be returned (except swimwear, underwear, panties, bags, and accessories)
You may check our return policy via https://zolucky.com/information/returns-exchanges
We have established a specialized return center for our customers in the United States to simplify the return process. If you still wish to return your order to our US return center, please contact us at [email protected]. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
ZOLUCKY