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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Lots of nice clothes to choose from, but seems to take a while before you get it.
Nice looking dresses. Did not know they were made in China. They broke the order into 2 shipments. The first one took almost 3 weeks to arrive. The 2nd was going to take and additional 15 days. Trried to contact them vis their web sit but it was impossible. No response from using chat and was unable to email them. Finally contacted PayPal and they were able to contact the company and cancel my order. Thank You PayPal. Stay away from this company.
Lots of selections at reasonable prices. Did not like their coupon policies.
Beautiful design, nice material, but very small for 16 sized shorts. I gave them away to a friend. I also purchased a blouse and it was not a good fit either. Also gave that away.
Very hard to get any customer service. Items take a very long time to arrive, most arrive in dribs and drabs. I am still waiting for some pieces. Very attractive items, but I won't order from them again.
Dear Customer,
We apologize for any inconvenience caused.
Please note that our customer service team is available via email and chat, and we will do our best to assist you with any questions or concerns you may have as a first-time customer. We take your feedback seriously and are working to improve our communication channels to better serve our customers.
In some cases, we may prioritize shipping of ready items to prevent further delays. We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
If you would like to check the status of your order, you may check via https://zolucky.com/order-query
Or please provide us with your order number via email [email protected], and we will be happy to look into it for you.
Best regard,
ZOLUCKY
It is difficult to get a human being on the phone. Your F&Anpage does not work either.
Navigation between pages needs some work
I did not have a problem
Like the clothes a lot and the way they look. They fit well and are very nice.
Thanks for a good online site that's easy to use, and quick service with receiving my order!
Wrong size and I was unable to return without paying a large amount for shipping.
Dear Customer,
Sorry for the inconvenience.
To assist with selecting the correct size in the future, we recommend referring to the size chart located under the product details section. Please note that there may be variations in sizing between our items.
If you have received an item that does not match the size stated on the size chart, please send us photos of the item with accurate measurements for further investigation. We will examine the matter and provide an appropriate solution.
Our email is [email protected]
It is important to note that all dimensions are measured manually, and a deviation of 1-3cm is acceptable and should not be considered an error.
For US customers, we have a dedicated return center to facilitate the process. Which will reduce the amount of your shipping fee.
If you want to return to our US return center, welcome to contact us at [email protected]. We will check and reply with our US return address accordingly.
Best regard,
ZOLUCKY
Couldn't find info about what material was iin the dress. Way too many ads kept blocking screen. No response about returning product which was cheaply made and didn't fit. Have to pay for return to china which would cost as much as keeping the dress and leaving it in the bag.
Really hope I like my selection when they arrive. It's hit or miss for me when buying from zolucky. Too bad they don't carry petites.
First time ordering from Zolucky. Had some great sale pricing. Hoping the products are good quality.
I really liked some of the pieces but some not as much. The return policy is not great. I'm used to Amazon with free return shipping. I kept the items, one of which is too big and another didn't fit well.
First time ordering from Zolucky. Had some great sale pricing. Hoping the products are good quality.
If you've ever bought from an online clothing website, let this one be your New "Go-To" Store! Great Products, Great Prices! Fast and friendly Customer Service! But, check the Return Policy! Sizes differ from the US Size Chart! Many products vary in size medium, can be XXL Women's sizes, when you wanted Petit!
I am pleased for the Amazing Prices! I was shopping for my 90 year old Mother, who always feels younger in new clothes. Thank you for being there!
First time ordering from zolucky. Loved the dress and loved the price, ordered it to wear to my wedding. I guess it was so overwhelmingly popular that zolucky ran out of stock. I didn't receive it in time for the wedding. I just received it about a week ago and it is a gorgeous dress. Pictures do not do it justice. I have yet to wear it.
Sizes are crazy. Some of my regular sizes are too small, so I went up a size and some are great, others are WAY too big! I tried to return them but got no response.
This was my first and VERY LAST time ever shopping on Zolucky.com.Every single item was cheaply made, and looked NOTHING like the advertisement.Zolucky NEVER confirmed my $138.93 purchase, nor did they allow me to Cancel the order. I didn't recieve and order number until the horrible merchandise arrived. I attempted to request RETURN of merchandise, but they wouldn't respond.This was a horrible experience, and a loss of $138.93.Please be aware of cheap, horrible looking clothing.I would Never recommend this company.
Dear Customer,
We are sorry that you are not satisfied with our item(s).
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
Usually, system will send confirmation email to customer after order placed. Should you encounter difficulty locating the email, please check your spam folder.
Alternatively, you may contact us, and we will happily assist you in checking the status of your order.
Also, customer has the right to cancel order before item shipped. Suppose the order was shipped when we received your message. Thus, shipment can not be stopped. Hope for your understand.
We just checked the communication record again and sorry to inform you that we did not receive your message about return. Maybe you can try to submit return request online, please check details via https://zolucky.com/information/returns-exchanges
Alternatively, you may contact us again with your order number, and we will happily assist you with return. Please direct any inquiries to our email at [email protected].
Best regard,
ZOLUCKY
Buying clothes as gifts for my niece. She is plus size and this store has so many options for her. I'm buying a few pieces first to see how well made they are before buying more. So far good. Took almost a month for shipment until I received it. Shipping too long for me. Blouse was beautiful though.
A wide array of items available offered in good quality for an excellent price.
The styles are so pretty and reasonable to purchase.
Whatever they send you, you are responsible to pay shipping to return it even if you didn't order it! I did return it all and was told refund would be issued in 2 days. It's been 2 weeks & still don't have a refund or any correspondence from them.
I LOVED BROWSING YOUR SHIRTS. ITS GREAT TO HAVE A SIZE CHART SO YOU CAN DECIDE IF WHAT YOU WANT IS GOING TO FIT. I was concerned at first at the numbers in the size chart, but then I saw it was in cm and not inches.
Keep it up!
All a lie. Zolucky has the worst quality clothes ever and no returns people! Beware of this company. Total scam
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
To help us better understand the issue, could you please provide us with picture(s) of the broken item? This will allow us to verify the damage and take appropriate action.
Once we have received the photo, we would like to offer you a reasonable compensation. Please provide us with your order number and other necessary details.
We would like to assure you that we are a legitimate business.We take every customer inquiry seriously and are always here to help resolve any issues you may encounter. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Please feel free to contact us by email at [email protected]
Best regard,
ZOLUCKY
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry for the inconvenience.
We are an online store, we are committed to providing you with professional and high-quality customer service, all the apparels come from the top brands in China. So the quality, the fabric and the design have guarantee.
Sometimes we will ship the ready items in priority in order to avoid further delay.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers.
If you need any help about your order, please contact us at [email protected] assured that upon receiving your message, we will promptly investigate and respond accordingly.
Best regard,
ZOLUCKY