On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The green sweater I ordered smells of chemicals, has plastic threads and pinkish yarn loops sticking out of it, is misshapen and looks nothing like the picture in the online catalog. Although Zolucky acts like they are an American company, or at least have an American site for returns, in reality you have to ship your returns back to China at your own very expensive cost--far more than what you originally paid. I'm not against buying in China, but this particular company is problematic.
Heads up. Zolucky return policy requires you to ship to china. The shipping costs are greater than the merchandise!
It is the best online clothing store that can exist since it is inexpensive and, in addition, its clothes are of excellent quality
His clothes are amazing, I love how there is so much variety between the different styles. I especially love buying their coats and shirts!
The discounts are affordable and the quality of the clothing is incredible. Also, shipping is always faster than expected. One of the best clothing websites out there. 100% satisfied.
Amazing quality and fast delivery every time. Very happy to be a customer of this website. I made this my number one place to shop for clothes online
It has the cutest clothes at an affordable price. So shipping doesn't take long. I will continue shopping online here and hopefully one day I will be able to become a role model for the company :)
This company is very bad. They took a long time to ship. The shipment was not to my satisfaction, The clothing was cheaply made, they sent an item in the wrong color because I later found out they did not have what I requested,. I have sent at least 10 plus emails trying to find out how to return the items. The one contact at their service address is rude and made it clear that they did not want the return by offering a 15% cash payment to not return the items and then am another email offered me a 25% cash payment to not ship back to China, This what they said: "Since International returns might result in long waiting time and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
They sent the return process in my package but they would not allow me to use it. I still don't have all of my orders, and it looks like I am stuck with l keeping the items.
I don't know what recourse to take. I do not even know where to send the package then document to my credit card company to dispute the order. They are slick people who are out to get the consumers. Please do not buy anything from them. I wish I had read the reviews before I purchased them.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution. You can learn more about our return policy here https :// zolucky. Com/information/Returns%20%26%20Exchanges.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I love them! The clothes are of great quality and the shipping is efficient and fast. A representative wrote me (in English) to give me more confidence with my order and they were sweet and kind. I love the clothes, the staff and the website!
I love the clothes on this website, it is unique, comfortable and cheap. They look great and are true to size. I love all the clothes I have in orders over 20. The images consist of the actual clothes, each outfit including pants, jacket and shirt, all cost very little!
Although I read many negative reviews about the customer service of this online boutique, I am actually quite impressed. I had to contact customer service twice and both times the website representatives gave good information and were very helpful.
They only respond with some generalized comment. They literally sent me a credit return of $2.87. Only 10% of the total price for you to keep the product or you can get a full refund if you return items at your expense which includes customs fees and after they review your complaint and decide to refund you. In other words, it will cost you BIG TIME FEES. Just to get a fair return if they allow it. They try to cover their asses by saying they reached out to me but I didn't respond. NOT TRUE! SAVE YOUR MONEY! DONT BUY FROM THEM.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
My favorite online store. The 2 week free shipping is worth it and the clothing price ranges are perfect.
This website has the most beautiful clothes and it is my style. The clothes are also super tight, she also has the cutest clothes for little money.
I love this boutique on the internet. The clothes are beautiful and come in a wide variety of sizes. They also have many categories; shoes, accessories... It's great.
They do not take returns. The website directs you to contact customer service, but there is no customer service. They responded to my email stating they do not have phone service. They kept directing me to customer service but never they tell you anything about how to process returns or where they can be sent, TERRRIBLE!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
For now, we don`t offer phone service. Please don`t trust any phone numbers published on the internet. Many of our customers have been deceived by fake customer service calls. You can contact us by email.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
My first item to try was a turtleneck that was rough and itchy - very poor quality material. When I requested a return, I found I would have to return this item to China at my own expense! Or I could take a 15% refund. Totally unexceptable. Will take this item to Good Will.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution. You can learn more about our return policy here https :// zolucky. Com/information/Returns%20%26%20Exchanges.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I ordered a top... They take a picture of the original item and post it online but what they ship is a HORRIBLE remake of the item. NOTHING LIKE WHAT IS POSTED. The top came to me as a plastic printed version of what was online.
IT DID NOT FIT even though it was a LARGE ( plenty large enough for me)!
(2ND ITEM was the same... cheap poly fabric)
I asked for a refund and I had to ship to CHINA... It was a $18 item!
They gave me a 15% discount = $2.48.
They said it would be for alteration! Hahaha!
NEVER AGAIN WILL I ORDER FROM THEM.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!