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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Excellent
October 14, 2020

This online boutique always offers an excellent service for buying clothes online, and its seasonal discounts plus its occasional additional discounts make it worthwhile. Thanks again for your impeccable quality and excellent communication.

Date of experience: October 13, 2020
Germany
1 review
0 helpful votes
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Efficient and friendly
October 14, 2020

Very efficient and friendly customer service. Real people write to you to help you. Wonderful online boutique with beautiful and fashionable clothes.

Date of experience: October 13, 2020
Germany
1 review
0 helpful votes
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A quality online boutique, with styles for all girls. So far the best is the price and quality. They are the best, I have been very satisfied with the first purchase.

Date of experience: October 13, 2020
Virginia
1 review
21 helpful votes
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CAUTION
November 12, 2020

This company doesn't deliver what it posts on its site. I ordered 2 items that had an IVKO label in the ad. There should be a law that prevents displaying one thing and sending something quite different. I ordered 4 other items also. All are very cheap knock- offs and are very poorly copied at that. The items must be returned to China and it is not an easy go. Very disappointing!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 13, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We have been committed to providing customers with better service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Texas
1 review
0 helpful votes
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I'm very happy!
October 14, 2020

I ordered 2 jumpsuits online, they arrived in about 2 weeks. I was very happy with the purchase considering that buying clothes like the one here in a mall would cost more than 100 each.

Date of experience: October 13, 2020
Arizona
1 review
0 helpful votes
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Very good service!
October 13, 2020

I read the reviews, they are varied, but I couldn't be happier with my purchase at this online boutique. Easy to use site, just beautiful clothing styles. My new skirt looks great, I don't wear it yet, but it looks like it will fit me. Very good workmanship with much better price.

Date of experience: October 12, 2020
GB
1 review
0 helpful votes
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Buy a dress online here.
October 13, 2020

Buy a dress online here. Size as indicated in the size chart, it is exactly as the picture shows. It took 20 days to get to my house. I have used the site again to buy clothes for my sister.

Date of experience: October 12, 2020
GB
1 review
0 helpful votes
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Awesome online clothing shopping destination! I have bought several times in this online boutique. Always easy and delivered on time. I will definitely recommend it to my friends and will buy again!

Date of experience: October 12, 2020
GB
1 review
0 helpful votes
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Online shopper here for the first time and was very impressed with this website. The skirts arrived super on time and the size was perfect. I am excited to shop online with confidence again. It was easy for me to find what I wanted and it had a wide variety of patterns and styles.

Date of experience: October 12, 2020
Washington
1 review
0 helpful votes
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They Sent Knockoff Shirt
November 11, 2020

The shirt I received was a cheap knockoff of the shirt pictured on the site. I carefully compared the shirt I received to the shirt in the picture. Even the tag was different. Beware of ordering from this site!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 11, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.

We have been committed to providing customers with better service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

California
1 review
3 helpful votes
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I got a cheap replica of what was pictured on their website. When I tried to get a refund, they said the most they can refund is only 50%. What?!? Can you say SCAM! STAY AWAY!

+3
Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 10, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we didn`t hear anything back from you. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

GB
1 review
0 helpful votes
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I absolutely adore this new jacket. The quality is great for the price. Very elegant, warm, warm, it is amazing. I love it and can't wait to wear it to my cousins party.

Date of experience: October 10, 2020
GB
1 review
0 helpful votes
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I discovered that shopping with this online boutique is very easy and fun. Their fashions are modern, made with quality materials (in general) and also suit older but elegant clients. I can recommend them because they also have a great hassle-free return policy.

Date of experience: October 10, 2020
GB
1 review
0 helpful votes
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Fast shipping and nice clothes on this website. I needed to return a product and the customer service was very good and I was quickly issued a credit that was easy to use :)

Date of experience: October 10, 2020
GB
1 review
0 helpful votes
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It is very easy to navigate this clothing website. I found what I wanted quickly and received it in a few days! Very impressed with the quality and service!

Date of experience: October 10, 2020
GB
1 review
0 helpful votes
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Excellent quality.
October 12, 2020

The top that I bought on this website is made of a high quality material, unfortunately it did not fit, the process would have been easy to change but I ended up giving it away because it was so cute.

Date of experience: October 10, 2020
GB
1 review
0 helpful votes
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I love my white skirt.
October 12, 2020

I love my white skirt, here they offer such a fast time between purchase and shipping. Without a doubt, this is a very customer-focused online boutique.

Date of experience: October 10, 2020
GB
1 review
0 helpful votes
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Good website of clothes.
October 12, 2020

I have found that this online boutique has a good range of clothing sized correctly according to standards. Your customer service team immediately messaged me when I had an inquiry and the product arrived in excellent condition. The service makes the online shopping experience worthwhile.

Date of experience: October 10, 2020
GB
1 review
0 helpful votes
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True to size and beautiful dresses. I have been ordering this boutique online for a long time and they never disappoint with their clothing range! The best place to buy clothes on the internet

Date of experience: October 10, 2020
Colorado
1 review
0 helpful votes
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The shipping is so good, it arrives so fast and the quality is excellent! Good variety of clothes and quite good prices. The only problem with this website, shipping takes a little while, between one and two weeks, and the anxiety kills me! The shipping is so good, it arrives so fast and the quality is excellent! Good variety of clothes and quite good prices. The only problem with this website, shipping takes a little while, between one and two weeks, and the anxiety kills me!

Date of experience: October 10, 2020