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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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READ THE RETURN POLICY!
December 18, 2020

Poor quality clothing. Polyester plastic! What a waste of time and $$. And don't even think about trying to return! Must ship back to China, at your own expense, and may be subject to customs fees! What a scam!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 18, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Portugal
1 review
0 helpful votes
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This website is perfect
November 19, 2020

This website is perfect, I can't live without them. The price is reasonable and the clothes, especially the dresses, have a quite diverse design, yes, a lot of style, I heard this from my friend and now I always buy clothes in this online boutique!

Date of experience: November 18, 2020
Portugal
1 review
0 helpful votes
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Keep up the good work
November 19, 2020

I am very happy with the service of this online boutique. They really care about the quality of their products and are very kind to customers and are very fast in delivery overall, keep up the good work, thanks

Date of experience: November 18, 2020
Poland
1 review
0 helpful votes
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Very attractive
November 19, 2020

I had very little budget and when I chose a dress from this online boutique I thought they would charge very high since the dress was very attractive and the quality was good enough, but when I heard the price I thought I never thought they could make such a good dress with that low budget thanks to this website! I will use them again

Date of experience: November 18, 2020
Poland
1 review
0 helpful votes
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Recommended this website
November 19, 2020

I was looking for a dress and a friend recommended this website to me! I was impressed by the reasonable prices and all the merchandise they had to choose from! It was very difficult to choose one, but I chose the black wrap strap dress! It looks so cute on me that I wish I could upload photos. My dress was so affordable and the free shipping helped a lot! I already have a dress, it didn't take long to receive it! I will be shopping here for now.

Date of experience: November 18, 2020
Poland
1 review
0 helpful votes
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My sister recommended this website to me and I was a little worried about some negative comments, but I believed in my sister and gave them a chance, but they are good with their work and did not find any negative problems with the quality of the dress, as they are sold with full quality. I highly recommend its use.

Date of experience: November 18, 2020
Poland
1 review
0 helpful votes
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Great place
November 19, 2020

This online boutique is really a great place to go shopping. I was impressed with the reasonable price and it was so easy to choose dresses from here. So nice to look at me to wear the dresses. My dress was so affordable and the free shipping helped a lot! I already bought 5 dresses from here. I recommend it to everyone!

Date of experience: November 18, 2020
Poland
1 review
0 helpful votes
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I love this website!
November 19, 2020

I love this website! It is a good place to look for alternative and unique fashion. It is an excellent website for online shopping. I am very happy and totally satisfied. I bought three products: Bohemian Print Sleeveless Black Dress with Knotted Waist, Yellow Deep V Neck Long Sleeve Lace Dress and Black Deep V Neck Lace Dress. They fit me perfectly.

Date of experience: November 18, 2020
New Jersey
1 review
0 helpful votes
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Terrible Experience
December 18, 2020

Didn't realize they were shipping from China. Waited a long time for delivery. Never got the whole shipment. Came in multiple shipments over months. Material was cheap. I should have known given the price. The sizes are not accurate - way too small. The earrings I ordered hurt my ears- they were not hypoallergenic. Can't wear them. When I tried to return everything, it was way too expensive to ship it back to China and they warned it could take a long time to get a refund if at all. They offered a 15% refund. I have a box full of clothes and jewelry I can't use. The worst clothes buying experience EVER!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Norway
1 review
0 helpful votes
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I really like this online boutique! I have been shopping online for quite some time here, this is the best fashion clothing website ever, the quality is excellent too! Just what I need! One more thing, the best customer service ever, they will get back to you as soon as they can by email.

Date of experience: November 17, 2020
Norway
1 review
0 helpful votes
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Excellent
November 18, 2020

Excellent. I love the amount of clothing options in this online boutique, fast payment, I will definitely return to spend some money on fashionable clothes. We hope that after quarantine the shipment will be as fast as before!

Date of experience: November 17, 2020
Norway
1 review
0 helpful votes
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Good online shopping
November 18, 2020

I love this clothing store on the internet. Hands down the best online shopping site I've had so far and most of the clothes are super nice for the low prices. Highly recommended if you are looking for something affordable.

Date of experience: November 17, 2020
Norway
1 review
0 helpful votes
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Amazing
November 18, 2020

It's an amazing shop! I love everything I order from then them! The prices are great and the quality of them are incredible. I always find what I need!

Date of experience: November 17, 2020
Norway
1 review
0 helpful votes
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I started to enjoy it
November 18, 2020

I never thought I'd be a fan of the dress they sell here, but now I am. After buying one just for fun, I started to enjoy it.

Date of experience: November 17, 2020
NL
1 review
0 helpful votes
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Happy!
November 18, 2020

The pair of sandals that I got a month back were so good and comfy, I couldn't stop myself from buying another. I couldn't get enough of it :D

Date of experience: November 17, 2020
Washington
2 reviews
1 helpful vote
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I usually buy XL from stores but I looked at their size chart and decided better safe than sorry. Boy is their chart way off... couldn't even get an XXL over my head. Then the material WAS HORRIBLE (like an outdoor table cloth and super scratchy) so I didn't even want to give it away. And then they sent the wrong color ta boot! Also, they basically don't accept returns! They offered a 15% credit and when I refused then a 25% credit. I have to pay for mailing the item back to china. It's ridiculous. I guess you get what you pay for. STAY AWAY!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Missouri
1 review
0 helpful votes
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Junk clothes
December 17, 2020

My husband ordered some shirts for me from this website. They look nothing like the photos on their site, they are very cheaply made and ugly. He tried to contact them several times as he received one order with half the items he ordered. After multiple times of trying to get in touch with them, someone finally emailed him back to say, don't worry, you will receive the rest of your order. Three weeks later the rest of it came in. He gave it all to me, as he had a feeling something might not be right about the order. We had company, he showed them the pictures as I was opening the packages, all of the pictures everyone thought the items were cute, when I pulled them out, they could not believe how poorly they were made and how they looked nothing like the pictures.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Michigan
2 reviews
1 helpful vote
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Returns are terible
December 17, 2020

I ordered for the first time from zolucky. But the shoes were not as displayed. I've been trying to return them for over a month. They will not help me

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Michigan
1 review
4 helpful votes
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Nothing like the pictures
December 17, 2020

I really hate dishonest advertising. The picture of the weird smock on the ground is what I received. The picture of the lovely gown (with the autumn background) is what I ordered and did not receive. Another dress I purchased claimed to be knit from 100% cotton and appeared in the photo to have been knitted with a lovely decorative stich on the sides. What I received was a scratchy acrylic dress with pompons hanging off the sides. Because the shipping for 1 item was so high, I ended up ordering 5 items and getting free shipping. What a waste of money. 4 of the items I purchased were horrible. 1 shirt was okay, but a color I would never have chosen and just a totally different shirt from what was advertised. In some (maybe all) instances, the pictures on the website are not pictures of the actual items they are shipping. It is as if they took pictures of nice garments and then printed those pictures onto the worst fabrics they could find and sewed them into strange smock like garments. I read the reviews before placing my order and thought it would alright since Zolucky's average rating is pretty high. I am very disappointed both with my purchase and with all these misleading reviews. Zolucky is a real bummer. After I posted this review, I was contacted by Zolucky and offered a 35% refund if I removed this review. I told them that if they gave me a partial refund, I would add that info to my review but I would not remove the review because it was honest. Guess what, they haven't given me any refund. I see now how they have an overall positive review rating. They pay people to take down bad reviews.

Date of experience: November 17, 2020
California
1 review
0 helpful votes
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Misleading-BUYER BEWARE
December 17, 2020

All the clothes and shoes I received were extremely large, weird material and overall poor quality. Trying to return the items is a challenge. Be aware that if you want to return, you have to send the merchandise back to CHINA on your dime and that there is no guarantee you will be refunded. They offer you multiple discounts discouraging you from returning the merchandise. No where on their website do they state that returns will be to CHINA. They also tell you that it will be a long wait to get your refund. I have numerous emails and they ignore every time my comment about the misleading information on their return policy. I filed a claim against them. If they state the truth about their returns on their website, I would be satisfied. Attached is my return label. Even though they shipped to me from San Francisco.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!