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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Clothing looks good in pictures and at first I thought all items were pretty cute, but material is screen printed on polyester nylon, not tee shirt material. Sweatshirt material was also screen printed to resemble sweatshirt and colors were awful, not even close to what was on Website. I ordered 3 tops and all were bad They offer returns but BEWARE you have to pay shipping to CHINA! Response from seller is slow. Sizing is way off one top to big the other really tight and I ordered all the same sizes.
I will never shop this site again.
I have already bought quite a few things on this website and have never been disappointed. Shipping is super fast and their support team is also really helpful if you're ever in a bind.
I found it to be the easiest website to shop for and it has a great selection of clothing. I just made my first purchase, it is exciting to receive it so quickly!
I love shopping on this website! Fantastic designs of amazing clothes and accessories. The prices are reasonable. Also, the website is easy to use :)
I have always bought clothes and accessories online here and the delivery and shipping process is always fast. I love it because they have so much unique fashion that I can't find online anywhere else. Also a lot of discounts, which is very tempting to buy more! :)
I just received my package from this website today and it has been about a week, well 9 days to be exact, but it is said that delivery must take between 7 and 14 days for them to do what they promised so I am satisfied. All the clothes I bought are received in the expected quality.
One of the best things about this online boutique is the fact that they have a huge variety of clothing designs, it took days to go through everything! I usually buy the clothes that have feedback to make sure the quality is good. Overall I would say this is a website worth visiting as it has a great variety of products and reasonably fast shipping.
Excellent I've been shopping at this online boutique for years and have always loved the incredible variety of items. Truth be told, some of the clothes here are cheaper than other websites, but for quality, it is better worth buying here.
Online boutique with fast transactions and great clothes. The jumpsuit would be my favorite among all. They are very comfortable to wear and fit my butt perfectly. I have not found a similar design as good as this one.
Long time waiting for pages to load. Mens section stinks.
Consider adding a 'note' page to send along with gifts.
Provide a place for 'billing' address and 'shipping' address.
Most decent places provide these things.
Edit 11/29/20: Will never do business here again.
Shipping is main reason but I am finding service is non-existent.
What they say and what they do is two different things.
Buyer Beware!
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Our ordering steps are not very complicated, we will always think of ways to make online shopping at zolucky easier.
When you encounter problems when placing an order, please feel free to contact us. Any problems, you can email [email protected] for further help. You can also chat with us online.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I ordered a couple of items which looked great on line. One was a multicolor sweatshirt - I received instead a polyester T-shirt, baggy and with no shape. Same with a COTTON T-shirt - I received a polyester, baggy T-shirt. A third item was supposed to have a lot of detail on the sleeves and neck line - instead I received again a plastic resembling T-shirt with a print that imitates the detail. DO not waist your money!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We tried to you contact you by message, but we didn`t hear anything back from you. We`re still waiting for your reply.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a nice day!
Literally this website has all kinds of clothes and with such good prices. The reviews are always great and the size charts are also simple and easy to read.
I will never have to leave the house again! I came across this website when I was looking for new styles of clothing on the internet, I am so glad I found it. AMAZING!
I ordered nine (9) items...
It's been over a month and received two (2) packages, bringing five (5) of the items.
Two (2) shirts are the wring size.
A pair of socks do not match the color ordered.
And the purse resembles something from a Halloween costume: Very small and cheaply made.
I contacted customer support and was told they will try to do better on my next order.
Zolucky stated they could do any exchanges or returns on this order.
So, basically, you are stuck with what you receive, even if it is not what you ordered.
I would not order anything from this scam outfit!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We tried to you contact you by message, but we didn`t hear anything back from you. We`re still waiting for your reply.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a nice day!
The website is easy to navigate, amazing clothes, very happy with the service so far. Will buy again from this online boutique.
Easy ordering, great discounts, great clothing! This was the first time I ordered, I hope there are more times to come! Cool styles on the website.
We can buy the clothes I want online. Sometimes I buy items online here because I find it very difficult to buy fancy items in my city. This online shopping process is fine, nothing has a problem.
It's rare that I find clothes on the internet that I like. This is the first website I have come across full of unique yet versatile clothing that I can wear for almost any function and look comfortable and sophisticated. The clothes are of very good quality and the order is simple. I now do most of my clothing shopping on this site.
I agree with every one of the bad reviews DONT ORDER ANYTHING FROM THEM after waiting almost a month only to receive the worst clothing ever all mis-sized I don't know who they're sizing this stuff after but the selves are all so long and the chest areas way to small maybe they'll fit apes also the fabrics are horrible some really cheap cheap ones I never felt before what a waste of time and money also a huge hassle to return anything you have to pay to return it DONT WASTE YOUR MONEY
Recommended website. I love the wide range of clothes, it suits my style and size. They do special discounts quite often that make the purchase even more worthwhile
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!