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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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This website is perfect, I can't live without them. The price is reasonable and the clothes, especially the dresses, have a quite diverse design, yes, a lot of style, I heard this from my friend and now I always buy clothes here!
Ordered several items back in May. I got an email saying delivery would be delayed because of the Covid crisis. I waited patiently and continued contacting them over the summer, always being assured that the delay was due to Covid. One item finally arrived but when I wrote to ask about the others I was told that, after so much time had passed, they would be be unable to fill the order. Apparently my patience cost me my right to complain. I was offered a 30% refund.
I really recommend this I went online and bought some great treats for family and friends. It's a great place to shop and just in time for Christmas
This is where I research the latest trends on the internet in clothing and fashion. Honestly, I wouldn't know where I would be without you guys. Thank you very much for bringing easy fashion to the door of my house!
Very happy. Yes, this is my is my favorite online clothing store to find clothes and shoes. You have a great selection and everything I have bought has been of good quality.
Great place on the internet to buy clothes. So it is really difficult to buy clothes with the right style and size on the internet, as well as some accessories. I feel so lucky to have found this online boutique. I am really delighted.
I came across this online boutique when searching for some dresses online and quickly discovered that it is much more than decently priced clothes. Wide variety of accessories that are difficult to find or much more expensive in a physical store, this online boutique is very complete and reliable.
Very happy and satisfied. Very good material I had no problem with the sizes, even considering that they were not clothes for me, but for my sister as a gift. What needs to be done is to be guided by the indications of the measurements according to the size, and meter in hand choose the right size, the design is very beautiful. To highlight, the day arrived that indicated that it would arrive. A success without a doubt, is already a reference online store.
I did not receive what I ordered... wrong sizes... terrible quality... no response for my request to return (i followed the procedure exactly). No phone number... no chat... no response... no honesty... no responsibility... NO GOOD!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Brand clothing, shoes, etc. at VERY reduced prices. Incredibly low prices for the real thing. Ships Same Day Order, Free / Discounted Shipping, $ Every $ Spent Rewards Program. Quality merchandise, informed customer service. Excellent Website!
Dress with excellent price and shipped in 2 weeks. Thank you very much for the great online service. After reading some reviews on this website, I was not sure what to expect and I have to share that my experience was excellent with fast shipping. Thank you!
Excellent website. Excellent prices. I have had no problem returning items. I return clothes mainly because they don't fit me. I have never been disappointed in the quality.
I have been shopping for all the clothing needs for the girls in my family for months at this online boutique. Good quality clothing.
I have been shopping on this website since last April and have had very positive experiences with this online boutique. I love their prices and the variety of clothes they offer. Making a return is also very easy. I am really surprised by all the negative reviews. I must admit it's a bit scary... but I've never had a problem. Have I been lucky in the last few months? Jajajaja
I have ordered several dresses and sandals. They have all arrived quickly. Most are comfortable. I really love how fast my orders arrive. I have received several compliments on my dresses, I was at a wedding and I was wearing a very comfortable pair of sandals while everyone else was complaining of foot pain.
Ordered 6 items. Asked to return two. Here is their actual response:
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting time and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We have successfully refunded you, please check your account with the original payment method.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Do not buy this item. Their pictures are very misleading. Items are not comparable to what is shown on their website. It is shipped from China, delivery date is not provided. Also, when you have to return, you have to bear international shipping cost. These information is not provided in their return policy. CAUTION
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
My order was a disaster. Very poorly-sized, cheap-quality items. I got very sick with COVID before my order arrived and was unable to go to the post office by their 15 day rule. They would not even discuss granting me any grace because of being so sick with COVID, even though it was just a couple of days over. They said "Sorry, that's our rule. No exceptions! Next time submit your request within 15 days of delivery." Now I have $150 worth of very poor quality, ill-fitting clothing that I am stuck with. Unbelievably pitiful customer service. This was my first purchase from Zolucky, and believe me, there will be no "next time" with this cold, non-caring company.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The actual products are NOTHING as pictured on the website.
The long floral dress had no "bodice" like pictured on web, and it was 6" too long for a normal 5'6" person. The boots ordered look like they would fall apart after one wear.
There is no address given on website as to where returns are sent. You have to wait for them to approve your return? What kind of policy is that?
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I ordered some goods for my partner and got an email from sitejabber asking how Zolucky did. I waited the more than 48 hours to make sure the product was delivered. It never was. I reached out to Zolucky, as told to do through sitejabber and after another week no response from Zolucky. My suggestion is to be very careful with ordering through this company, it may be legitimate, but as a business they do not perform to any standard at all.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-11-18, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
Sorry to know that you haven`t received your merchandise.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We have replied your message regarding your order, but we didn`t hear anything back from you. We`re still waiting for your reply.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!