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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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GB
1 review
0 helpful votes
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Elegant clothes
November 24, 2020

An online fashion and accessories boutique, I get cheap and excellent quality clothes, I recommend it, especially the elegant clothes.

Date of experience: November 23, 2020
GB
1 review
0 helpful votes
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Beautiful
November 24, 2020

I bought a beautiful blouse on this website. Great fit and quality. I can't wait to see what more clothes they have to offer this season.

Date of experience: November 23, 2020
Ukraine
1 review
0 helpful votes
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Nice
November 24, 2020

My new dress is nice and comfortable, very well made. It was sent to my house on time. I will definitely be ordering from this online boutique again.

Date of experience: November 23, 2020
Switzerland
1 review
0 helpful votes
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Beautiful
November 24, 2020

The package with my order in this online boutique arrives very quickly, everything is correct with my order and it is as I requested. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful.

Date of experience: November 23, 2020
Switzerland
1 review
0 helpful votes
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Perfect!
November 24, 2020

The order I made in this online clothing store arrived on time, I could see its status at all times, and when my dress arrived I was delighted, the color, the fabric for me was perfect.

Date of experience: November 23, 2020
Switzerland
1 review
0 helpful votes
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Very happy...
November 24, 2020

Very happy and satisfied with this page. Very good material of my skirt, I had no problem with the sizes. What you have to do is guide yourself by the indications of measurements according to size. The design is very beautiful. Surprisingly, the day that indicated that it would arrive. A success without a doubt, it is already my favorite online store!

Date of experience: November 23, 2020
Maine
4 reviews
0 helpful votes
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Rip Off
December 23, 2020

BUYER BEWARE: the photographed products are NOT WHAT YOU WILL RECEIVE. The items are cheaply made and a poor copy/imitation of what is pictured in their online promotional ads. What looks like a cozy sweatshirt with silk screened writing is a thin top with cheap vinyl lettering heat transferred onto the front. What looks like an embroidered sweater is a printed polyester top with dull colors. Nor will you be able to return anything even if you could afford to ship it back to China. I contacted the company repeatedly with no response. STAY AWAY from this consumer scam and don't waste your money.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 23, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Switzerland
1 review
0 helpful votes
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Fashion
November 24, 2020

I love the fashion range of this online boutique. It's my second time shopping here, I love the clothing and accessories range, and online, especially for the good price. I think I will always come back to this site!

Date of experience: November 22, 2020
Switzerland
1 review
0 helpful votes
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Variety.
November 24, 2020

I love that there is such a huge variety of clothes to choose from! It's my first time shopping here, but judging from what's available, I'll definitely be back!

Date of experience: November 22, 2020
Switzerland
1 review
0 helpful votes
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Good quality
November 23, 2020

:) I have bought several clothes from this online boutique and have never been disappointed! Fast shipping, good quality, and excellent customer service.

Date of experience: November 22, 2020
Switzerland
1 review
0 helpful votes
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I love
November 23, 2020

I love the experience of buying clothes on this website, I would recommend it every time. I love the products, I love the service. Keep up the good work!

Date of experience: November 22, 2020
Switzerland
1 review
0 helpful votes
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Amazing
November 23, 2020

I love this online boutique because it has fast shipping and clothes that not only fit my body, but I love to wear!

Date of experience: November 22, 2020
Switzerland
1 review
0 helpful votes
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Great service :)
November 23, 2020

Thanks to this online boutique for its wide variety of clothes, even things you don't even know you need until you see them: P great quality and great values too! Well, even when the products don't suit you, there are return and exchange policies!

Date of experience: November 22, 2020
Switzerland
1 review
0 helpful votes
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Great option
November 23, 2020

Great option for clothes on the internet. Offers a wide range of products such as fashion and accessories at affordable prices. Safe and reliable site with excellent customer service and regular discounts so you know you're getting your money's worth when shopping for clothes.

Date of experience: November 22, 2020
Arizona
1 review
1 helpful vote
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It took over 6 weeks to receive my order. When received items poor quality wrong color item not as described on web site. Customer service is horrible, Not helpful and rude.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 22, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.

We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Sweden
1 review
0 helpful votes
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Simple!
November 23, 2020

Such a simple yet efficient website for browsing and shopping for clothes! All transactions are done quickly and smoothly. I will definitely recommend this site for those girls looking for clothes!

Date of experience: November 21, 2020
Sweden
1 review
0 helpful votes
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Perfect!
November 23, 2020

Clothes with fast and easy shipping! I love shopping on this website. They have such a wide range of clothing designs that I don't need to look anywhere else.

Date of experience: November 21, 2020
Sweden
1 review
0 helpful votes
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One of my favorite websites :) A great variety of clothes, but be sure to read reviews, as there are certain designs that are not for every girl's body like others.

Date of experience: November 21, 2020
Sweden
1 review
0 helpful votes
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I love
November 23, 2020

I love this online boutique so much! I just know this, it attracts me a lot! Hope you love it! Waiting for my new blouse soon

Date of experience: November 21, 2020
Sweden
1 review
0 helpful votes
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Excellent
November 23, 2020

This online boutique has a fantastic selection of clothing with a simple purchasing process. It was recommended by my daughter. I recommend it to everyone.

Date of experience: November 21, 2020