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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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My cousin gave me a dress bought in this online boutique. It is long and the fabric is very soft! It has a shape that fits very well at the waist as seen in the image, I am very happy with this detail.
Zolucky charged my bank card for an order I did not make. I have been arguing the transaction for 2 days and they are saying my bank is at fault which is not true. My bank would not make a payment unless Zolucky processed a payment transaction.
The quality of the clothes offered on this website is very good, the price is quite fair with the products offered and even the discounts are excellent.
Suitable place for online shopping. I am very happy with this website. Clothing of wide design with good quality and cheap prices. Now, I'm not going to go shopping in a physical store, everything will be online!
I am quite satisfied with the range of clothing in this online boutique. But every time I have tried to buy a white sweater with the style that I like, it has been sold out, I have to be faster to choose and decide!
This Chinese fraudulent company will steal your money and send you cheap knock off clothes dipped in formaldehyde that will literally make you sick. Scam located in China, clothes are very poorly made in quality of material and manufacture. It is bait and switch. Photos of clothing line is nothing like what you receive. Likely made in a Chinese sweat shop, not properly stitched and the stiches don't even line up. Mass quantity production with no quality control. Zolucky will not refund your purchase because they are in "China". China shopping offers no refunds, so BUYER BEWARE. Do not buy anything from China. Zero quality control of manufacturing in China. These items are garbage and that is where you will place them when Zolucky informs you they can't be returned to China for a refund. Should be called Unlucky clothing. Don't be caught by Zolucky, they are catfishing the internet for credit cards they can scrape. They deserve a ZERO rating on both quality and customer service. The only way they can stay in business in to lie about the clothing, use slave labor for manufacturing and refuse to provide any refunds. The website includes plenty of "satisfied customer ratings" which are all completely false. They scam about their own feedback. RUN FAST AND RUN FAR AWAY FROM THE CHINESE RETAILER!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Amazing! I will buy from this website again! I love how cheap all the clothes are, but still have good quality. The size guide is also very easy to follow, so no mistakes can be made.
Great online clothing shopping platform. I highly recommend the clothing section as it is very useful and easy for busy women like me. The entire purchase process was quick and easy. Fast delivery.
Perfect! Great variety of clothes. I love the website, it offers a great variety of products and brands. I love the review system, we can read the reviews before we buy each design. The payment process is easy and payments are accepted with multiple methods.
First time shopping online! This website is so good! My friend recommended it to me! I loved the experience of buying clothes online. Shipping is a bit slow, but still worth it.
Beautiful clothes, beautiful and super comfortable at a good price, what more do you need! Also, the site is easy to use and finds what you are looking for.
Great internet clothing shopping destination. Excellent website for fashion and small clothing, products are really good. You should check the reviews to be sure.
I am a regular customer and I am very happy with their online service, price, speed of delivery and the fact that they carry good quality clothing. Recommended boutique online!
Very easy to navigate site, great variety of clothes very satisfied with the quality and especially the very fast service. I will buy you again.
Very satisfied with all aspects of the ordering system of this online clothing boutique, I put what I was looking for in the search, it came up immediately with no hassle from inception to delivery
I laughed and laughed with my husband when I received my "knit top" when it was advertised as a sweater and the return policy a living nightmare. This company is from China and impossible to get $ back. Luckily I have $ but tried it for the prices
Go through Amazon where you can return with no hassles
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
COMPLETE SCAN! Their product is very low quality, terrible customer service, do not ship what is ordered, took 4 weeks to recieve partial order which is from CHINA. PLEASE DO NOT WASTE YOUR MONEY!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Thanks! I am very satisfied with my online experience here. Good quality dress, comfortable and easy to wash. The online store is very easy to navigate. I am very impressed with the prompt delivery.
Very satisfied with the quality of the skirt. Very easy to navigate the online store, very comfortable skirt. Very happy with the experience!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Sorry for the inconvenience caused, sometimes payment failure may be caused by network problems or the risk prevention mechanism of your card issuer, we recommend you to try multiple times.
If you encounter difficulties in payment, or cannot complete the payment, you can try to change to another card, or pay with the PayPal balance. (The card is just used PayPal as a guest to send the payment to us. PayPal is the intermediary to transfer the payment from credit card or debit card to our PayPal account.)
Any problems, you can contact our customer service [email protected] for help. You can also chat with us online.
We`ll keep improving our products, delivery and service.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!