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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Fast delivery, excellent communication and very accommodating. I needed a dress for a very special occasion, they quickly answered my questions by email and helped me find what I needed. Now I consider myself a regular customer of this online boutique.
Clothing with excellent designs and quality for a low price. Fast service and excellent customer service, what more could you ask for? I am delighted with each purchase made on this website and of course I will repeat.
I ordered cloth and jewelry for my wife. This should be Christmas Gifts. Unfortunately, the quality of all of them is VERY LOW, not worth anything! The biggest scam with trash I ever expired. When I started to make the packages for X-mas and saw this bad quality stuff I contacted Zolucky. They only answered that the time to return is 15 days only. That's it! So don't be fooled by the nice pictures on their website, and save your time and anger!
I love this online boutique, I had a problem and they responded to my concerns immediately by email. It is difficult to find companies on the internet that strongly support their customers when they are online
Orders in this online boutique come fast and the clothes are worth it, you get what you pay for, besides being of good quality and beautiful, it has good design.
I ordered 7 tops. They look like cheap halloween costumes. Horrible! It took 3 weeks to get my order. I'm still missing one of the tops. Do not waste your money. The top below should have been red. Its orange. Horrible! The decals are like a rubber iron on.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Hello, the updates and the follow up of my order in this online boutique were easy. The package was discreet. The size was fine. The quality was exceptional.
Amazing clothes, not only its high quality, the price is reasonable. Also, the customer service is amazing. I have been shopping for clothes on this website for quite some time and it has been a great experience. I recently bought a white blouse. Shipping was fast. You can not ask for more.
Very good blouse, of good quality, cotton, very clean and accurate colors, which happens that after a while of wearing them the fabric gives a little bit, besides that because I was left over I took one more size, but they fit perfectly. I have loved this website.
I loved the clothes that I received in my order. I contacted customer service about the shoes that did not fit and they were wonderful with no problem to satisfy me with the return. I will buy online here again.
Don't expect to get what you ordered. Then they make it impossible to return. FRAUD!
The junk I received was nothing like I ordered.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I bought some shirts for my daughter on this website and she liked them a lot. We buy your usual size and they fit you perfectly. They adapt well to the body, they fit well so that they do not fall but not too tight. I do not know anything transparent. Nice design. Good quality fabric!
The colors of the items I bought were not at all like how they looked online, and the fabric is just cheap t-shirt fabric. I don't think I'll be wearing them, will probably donate.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Don't waste your money or time. I ordered because of all the good reviews, and the clothes appear really cute. Items received were not what I ordered. One dress came as a different style, color, and junk material not as pictured. Jacket ordered large according to size chart, came as a size 58 inch waist. Two tops were supposed to be cotton, but they are junk nylon/ polyester that don't even look like the pics. 3 pairs of unique bright multi-colored "knitted" socks ordered, received brown, and I've purchased nicer/better quality socks at Dollar Tree Store. I would never wear this stuff. Zolucky originally told me I have to pay all costs to mail items back to China, and "since International returns might result in long waiting time and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth." So, after writing my first review, they then offered me a 40% refund. Seriously, they want me to pay 60% of the original cost for items I didn't order, misrepresented, and that are total junk. I'd rather donate them and keep this review in hopes that others don't get taken advantage of.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I can't believe how cheap it is! I fell in love with a lot of designs here, but now that I've been home so long without going out because of the pandemic, this site means that I can still buy the clothes I love.
This company is a total scam. Do not buy from them. I ordered four items. First item that arrived was garbage. Nothing like the picture. Poorly made. Poor quality. I asked for return instructions. I sent a picture of what I ordered and what I received. Company response was that they were working with their suppliers on the quality of their products. After several email exchanges, I was told that returns must be mailed to China. A 15% restocking fee is charged on returned items, after YOU pay shipping to China. They offered offered a 15% refund to be used for any necessary alterations. Their website showed that my other items had not shipped and I asked to have the order cancelled. Company responded that items had already shipped. I received two more items that were also garbage. That's where items ended up—in the trash. Not even suitable to donate. After several weeks delay, a 15% refined was issued on the first item. WARNING: DO NOT ORDER from this company.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I tried and was very satisfied with my items. I ordered open toe dress pants and sandals, both items fit and look beautiful! The size chart for my items was very helpful. Orders arrived just in time.
I have always bought in this website and I am very attentive to the good discounts they offer each season, since their clothes never disappoint and meet my expectations. I am very happy with all the clothes I have ordered
I love his unique clothes for all the girls. They have many options in styles and categories for all women. I keep shopping in this online boutique and I also prefer to buy online due to the convenience and speed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!