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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I wouldn't even rate Zo-unlucky at one star but I wasn't given the choice of a 1/16th star! What a bunch of jerks. China gave us Covid and Zolucky! They pictured a DuckFeet boot picture complete with the makers tag showing in photo! The plastic Cracker Jack box boot I received could not even pass as a bedroom slipper! The plastic boot was in a plastic bag marked size EU 42 (US 10) and the boot was at least an inch shorter than my foot. I filed two complaints with pay pal and they are even giving me a hard time! How are these people allowed to get by with this? Don't be naive as I was and fall for fake pictures and fake product! China needs to fall off the face of the earth! P.S. Don't fall for the fake reviews zo-Unlucky themselves are posting! 4+ Stars is bs!
I wanted a multi-colored and embroidered dress to wear on the weekends. A friend recommended this online boutique. My order was placed on time with no problems or complications.
I received the order in a few days. The price is excellent, the shirts arrived very well packaged. This clothing website generated a lot of confidence in me!
Excellent service for buying clothes! The only place on the internet that I will go to buy my dresses and skirts. I will try to buy shoes later too.
Today I just received my shirts. Exactly as I saw them on this website. Thanks for sending them so fast! The quality is very good!
I ordered a dress on this website that I had been looking for for a long time, it is a long and tight design. My order was perfect. Now I want work shirts! I saw them on this page at a good price.
I am so happy that I decided to buy from this online boutique. I was really skeptical as I had never bought from this website before and the reviews were mixed. When my dress arrived, I was not disappointed! It took forever to ship, but they did a great job responding to my emails and updating me on the status of my order. Thank you because it arrived on the promised date.
They do photographs well. It's a scam.The items do not look anything like the photographs. Very, very cheap products. You wait for weeks. Still waiting for a refund on cancelled back ordered items. Zolucky is in China... soooooo a 2XL comes out to be about a size 10. Do not buy Zolucky. I promise you will be disapointed.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Here is the return policy:
"Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https :// zolucky. Com/information/Returns%20%26%20Exchanges "
So... WHO WANTS TO PAY POSTAGE TO CHINA? The 4 sweaters I ordered were huge, but I'll give them away before I go through all this. I'm sure that's what they count on. Also, it took almost a month to receive my order.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The skirt that I ordered on this website was wonderful, as seen in the photo. The flight is real, it is fine, it does not show anything and it is well finished, no loose thread or badly sewn. It is perfect, very comfortable
My new Pants are like the photos on this website: Good quality, with double and wide band at the waist that in turn contains an elastic that does not seem to bother. For young or modern women of any age, very cheerful and modern, and fabric thick enough not to pierce.
I bought a beautiful dress here, I arrived earlier than planned. Very soft material, it expands quite well. For a person of 1.75, size M is a perfect size.
The sweaters that I buy in this online boutique are the perfect combination of comfort and elegance. They serve me for any occasion as they fit with a casual style. I recommend this website for all clothing needs for girls like me!
Since I found this website, I was a bit skeptical. Either way, the first time I shopped, they gave me a tank top and a pair of sweaters and they fit me really well! So, I decided to buy more a few weeks later, for myself and my daughter.
I have made several purchases of clothes in this online clothing store. The online process was very easy to do! I have ordered several blouses and a sweater, I was very happy with all! Customer service handled my questions in a timely manner via email, even when I asked for too small an order, they responded quickly and helped me get the correct size. I like to track shipments, you know exactly when they will arrive!
One of the best online purchases I have made this year. A great shirt, looks and fits just as described on the website. The order was easy, the price was very reasonable, and the delivery was fast and flawless.
The quality of the merchandise is poor. The sizing is way off. The pictures of the products do not look like anything like the real merchandise. The return policy is awful.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
If you order from this company, you will not get what is shown in the picture. My boots were shiny material, and my sweater is printed. It's very easy to see the difference. The jeans I got were really nice and if it didn't take a month to receive anything, I might order jeans again.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We tried to you contact you by message, but we didn`t hear anything back from you. We`re still waiting for your reply.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a nice day!
Very good! On this website They are fast, the clothes are very nice and of good quality. Just be careful with the sizes, if you are rather size 40 always wear an XL, but it will be small. Luckily I already have it and have never needed to return anything!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!