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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Excellent, I had a meeting of alumni of my school and that's why I asked for two dresses. The very first time I used this service, they were very helpful to buy clothes online, the shipping time was fast. Helpful before and after ordering the dresses!
Im very satisfied with this online clothing store, the fabric of the dress I ordered is beautiful and the dimensions are correct!
Ordered 3 shirts on 11/7/2020. Received only one, the other two never showed and the company does not care nor are they willing to refund my money. It is now 12/20 and they just keep saying wait! It will come. My suggestion, never do business with them. Unless you like throwing your money away.
UPDATE: The company contacted me privately and offered me a 35% discount IF I removed my poor review. I'm sure that's what happened with most of the other good reviews. They were bought. I said I would consider if IF they posted their Return Policies clearly on Purchase page BEFORE someone clicked to submit the order. Never heard back from them. They want to continue deceiving Americans about their poor/non-existent return policy.
BEWARE: Very long shipping delays. Contacted customer service twice and kept being told "it's on the way." It took 5-7 weeks and I still haven't gotten all the items I ordered November 14. Today is December 20. Quality of items is very low, thin material, poorly made, not what was shown in photos. When I contacted Zolucky for a refund, I was told I had to ship back to China and pay any custom fees. Or I could get a 15% refund. Both options are terrible and very aggravating. I will NOT purchase from this site again.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
This website is a misrepresentation of quality of clothing, size, and location. I have only written a handful of reviews in my life. I am 58 years old. I felt compelled to write this because of the websites misrepresentation. If this was a United States company or store in the United States I would have returned everything. It is very difficult to return anything. Thats because clothes are made in China zolucky makes it difficult to return items. Don't waste your money. Lesson learned. I would have love to purchase the clothes in the pictures on their site. Does anyone know where they got those pictures from?
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
They change the status of your order from processing, they actually charged my card, then to sending to logistics, then to carrier evaluating order... but its never really shipped. Its just crap. They now have my money and a month later i have nothing, not even a tracking number. They are in China and they are ignoring my requests to cancel my order. I am pursuing getting my money back through my credit card company
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-31 & 2021-01-12, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I have ordered 11 items in the same order from then on November 5th, 2020. It is 12/20/20 and I have only received 4 of them. Some have been sitting in Md.(per tracking), for 3 weeks. The BIGGEST issue is what I received is NOTHING like what is pictured! A beautiful embroidery pictured sweater came as a cheap, thin polyester SHIRT. And truly was hideous(see picture below). Another had different coloring, one was a sweatshirt vs. a sweater and the 4th sweater again, was a sweater, but was NOT what was pictured. NOTE: You must reach out to them to return it within 15 days(and they keep sending you emails to ask why you are returning it) and PAY return shipping to CHINA. OR... they have offered a 15% cash refund if you do not want to return it. Beware... the items look amazing on-line, but when they come, they look very different. I'm not sure how they legally do this. I think the positive reviews are false. I tried to do a review on the website, and it wouldn't take it! Images are included below. HOwever, what I'm noticing, is there must be a special printing process as the shirt I received, in my picture, LOOKS like it has detailed stitching, but in person you can not see this at all. Something seems very shady. Good Luck.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I bought a dress to go to a birthday invitation and was very impressed with it! I received so many compliments about the dress that it was great to be able to return to this website a few days later to buy another one like it.
I have ordered 4 dresses with your online boutique so far, I loved all my dresses. I had a problem with one of the dresses and you all were extremely quick to send me a replacement to make sure I was satisfied. Recommended.
The customer service of this online clothing store was very helpful when I went to the page to find the dress I needed and help me place the order. Thanks again.
I ordered 10 items from this company. 7 were received even though they state they sent 8. After 6 email exchanges with customer service, they never took care of the one item ($15 top) or would admit to the mistake. Instead of good customer service, they lost a customer fir life. I'm hoping I receive the last 2 items. It's been over 6 weeks already.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-02 & 2020-12-17& 2020-12-23 hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The team on this website is fantastic. They are very helpful and creative. They had my order at my house in a few days, without problems, what I wanted arrived. I plan to use this website to buy cute clothes for a long time.
I only buy the perfect dresses in this online boutique, it is what I was looking for a fitted dress and a long one. The shipment comes very well packed and adapts perfectly to my body. At the moment I have washed one of the dresses and it has no color loss, although I recommend not washing it with hot water. They are comfortable and pleasant to the touch. It would be nice if there were more fun colors.
Fast delivery in this online boutique. I received my order in less than I expected. The price was quite cheap, but the shirts fit very well and feel good quality.
High quality, the skirt I bought from this online boutique arrived on time and looked exactly like the photos on the page.
I am very much a fan of aquamarine colors and when it is engraved so beautifully on a dress it is a must for me. I am so glad I got this website for myself. Every time I go out wearing this, I get a ton of compliments. I will surely come back for more. Thanks
The tights that I buy here fit me quite well, they look good, they are comfortable and the fabric is of good quality, I have washed them several times and they are perfect.
A nice touch on this website is being able to easily choose many options, for example: long dress, coats, blouses among much more, the design I want depends entirely on me.
Ordered a clothing product over a month ago and still have not received the item. Was not told when ordering that this would be coming from China and taking over a month to receive. Will not use this company again.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-21, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The clothes you are sent are unwearable and sized incorrectly. I did not even receive my full order and after 2 months I still have not received a refund. They say on their website easy returns... they fail to mention that those easy returns have to be made to China. This company is nothing but a scam... have reported to the F. T. C. Do not have anything to do with this company... they will rip you off... trust me... any good reviews they have put up themselves. This is nothing more than a rip-off company from China.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-11-27 & 2020-12-26, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!