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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Very happy and satisfied with the order and the clothes! I was so happy they arrived and I'm already looking forward to the next one! Thank you very much, keep it up girls!
This site sends (much later due to overseas) cheap, unflattering clothing. Their fabric is not what is described, for example, cotton does not feel or act like cotton. The styles are weird, not really like what is shown. I would not order from them again.
I love the qualities of all the clothes in this online boutique, everything I bought fits me perfectly and I will recommend them to my friends.
Every time my clothes are shipped and arrive quickly. I also received all the items I ordered, unlike another website with similar designs.
The shopping is easy - it remains to be seen about shipping and receiving
The shopping is easy - it remains to be seen about shipping and receiving
Ordered two shirts. Didn't arrive. Contacted the company, the only way allowed, via email. Was told they were delivered. Explained to them that we had locked mailboxes and never received the items. Was told to contact Post Office. Did so and was informed that Zolucky addressed package incorrectly and was delivered to that incorrect address but was never returned to Post Office. Contacted company with updated information and requested either refund that the amount paid or to send new shirts to correct address. Neither has happened for 3 months. Poor business practice. Do not recommend.
Update: Although the company replied to this review. We were offered 30% discount on order if we changed our review to 5 stars. That was not helpful. Bribery to lie? We asked to have merchandise sent to correct address or refund our payment. Neither has happened. We are extremely disappointed when it was a $54 purchase. It's not like we are asking toomuch.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-17, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I bought a beautiful dress here, my size fits me perfectly. I love the shape of it and the price was great. I also recommend the boots, they will be my next purchase.
Great online shopping experience. I found some summer shirts that my sister wanted, I couldn't find them anywhere else. Easy transaction and fast shipping.
The best selection of clothing, prices, customer service and pride in your service! The packaging is beautiful and you can see the work done on every order shipped. I love this online boutique.
Zolucky emailed several times with low ball refund offers. They finally stated remove review and they would refund 100% without shipping merchandise back. I refused to remove review first. They did refund - but it is illegal for them to offer a refund in exchange for removal of review. I am updating so you know, yes, they refunded but only after 4 emails back and forth with ridiculous offers.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Do not order from this company --- the product description and photos are not accurate and you too will be disappointed and realize you have just thrown money away. I was very disappointed. Material is a poor polyester not a cotton blend or sweater material. The construction of the garment is also very poor - just sewn together into a misshapen garment. The order takes over a month to arrive and then it arrives one piece at a time. To return the items they counter with a 15% refund so you can take them to be altered. Really - alterations cost more than $3 a garment. Besides they cannot be altered to look like the pictures and why should I... Returns must be sent to China and when they responded they did not provide the return authorization nor the China address. They are insulting and they do not accurately present other products. I would not even donate these to Goodwill that is how cheaply made and the material such poor quality. The return shipping for $130/8 items is $40. I have comparative photos and emails between myself and their customer service to verify every one of my statements The photo on theleft is what I received. The photo on the right is what is offered in their catalog on the website. Look at the neckline... Francine -
I really like the items I received, but wish sizes could be standardized across the board.
Looks good, but wish sizes were same across board
I am concerned about fabric and wish more cotton available.
Info about exchange or return?
I am concerned about fabric and wish more cotton available.
Info about exchange or return?
Received my first package of items. 3 of the four items were as shown, but the multicolor half gloves are displayed as knitted, with texture. The item received is sub-par at best, not knitted and overpriced for what was received. Bummer.
My last order came at the right time, they went out of their way to get my size, which is why I am thankful and bought again today. It is still very early to receive my new dress, so I will give you an updated review of this latest order once it arrives.
Very happy with my purchase on this website, the long dress I ordered fits perfectly in its place and gives me a soft silhouette. Ideal for every day or a special occasion.
I sincerely appreciate your website where I have bought most of my clothes, the best advice is that if you buy something like a tight dress or a shirt with straight bands, it is better to order a larger size, so that everything is more fluid or can be fixed.
I like to shop online here. I can easily find my size and color. I like that they show the front and back of the garment on the model. That is important, especially when you have hips like me. The prices are excellent and the quality of the clothes keeps me coming back.
I really love this website. I am very happy with everything I bought. Good clothes and good customer service. Little by little they become my favorite place to buy clothes online.
The pants I ordered here are fabulous, soft and comfortable, it will be amazing for this season. The service is fast and timely, the ordering process is simple and of great quality that justifies the price, which is still low. I will order again.
The embroidery on the shirt that you buy online here is clear, elegant and sharp, size 10 is perfect, it has a nice navy blue tone and is very elegant, it is great to wear it on a smaller sweater.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!