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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Their sizing is way off and when asked to return the want you to keep it with a 15% discount, why is that helpful, never again... very bad customer service...
The quality of the clothes is excellent and both the images on the web and the description are true to reality. The size is well suited to the measurements. The clothes I ordered are beautiful, communication with the store is good and fast shipping.
I spend 2 hours working on my order twice
At checkout the screen went blank.
Both times my order was lost!
Don't have the patience to try again
Good luck
It may be because I was keying in the discount code at the bottom because my order qualified for free freight and a discount.
Did you creat a account on our website? Pls log in by your email address you used to place order
Ordering steps: sign in our website--choose size --choose color --Add to Cart---Proceed to checkout--edit shipping address--choose shipping method--Proceed to checkout--CHECKOUT--make the payment
Free shipping on orders over $ 109 after discount. （ not including the final sale & pre-sale items）
Please noted: Multiple discounts cannot be superimposed on one order
For place order with coupon. You will see the Choose a Coupon/Coupon Code option after editing the shipping address and choosing the shipping method when placing the order. Input the coupon then you can apply it in your order.
We value your business and we promise you we will settle this matter in the best way we can. You can email [email protected] for more help.
We will always strive to improve the quality and service of our products, and strive to create a better shopping platform.
Have a nice day!
I recommend for delivery on time, you also have many good prices, it is reliable, you can buy without fear and many varied clothes!
Fast shipping, sweaters were well packed. There were no problems when ordering online, and they are in reality as pictured - no disappointment or complaint.
I am a regular customer of this website, the clothes are always as described, immediate shipping, excellent online service, thank you.
I have always loved the quality of all my clothes on this website! I also love that my orders arrive quickly. The clothing designs are amazing and current, the sizes are suitable too
Super happy with my purchases on this website. I ordered a beautiful dress and a pair of shoes that go with everything. Now I hope to buy some jeans to wear on the weekends, they have very modern designs and the shipping is reliable.
You have to go to the track my order section to enter the order number an note what you want to return. Then, the site says they will send you an email. This email never arrives and when you use the "contact us" it says you have tried to contact them too many time.
I will donate the crap to a charity and continue to warn others of the Zolucky practices.
OH, and then you have to register with a company called SITEJABBER to write a review.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I love the clothes! I hope the clothes fit the same as US sizes. I can't wait to
Receive my items
I love the clothes! I hope the clothes fit the same as US sizes. I can't wait to
Receive my items
The package took a long time, but they were always friendly on this website and the package arrived well and all the clothes are of quality.
Soft and pretty blouse, very elegant, very pretty, looks good and is much better for hot weather, what more can I ask for?
All perfect. Excellent sweater. Timely communication with excellent customer service to answer questions. Seriousness in the online transaction!
Very good service on this website, 100% guaranteed deliveries, shipments may be delayed due to quarantine but they arrive in good condition and they give you the tracking number.
Dress bought here! Excellent quality According to what the advertisement contained on the website. Fast delivery. Congratulations on the excellent job of selling and shipping clothing around the world!
I chose a top then it disappeared before I could purchase
I chose a top then it disappeared before I could purchase
Beautiful and luxurious designs in this online boutique with excellent customer service. My last purchase, a short tight dress, very cute, the perfect size.
This was one of the best online shopping experiences I have ever had, my order has arrived, I bought it easily and reliably.
I found it a bit confusing to start looking for clothes on the internet, but I was able to assure here what I was looking for, I would buy again when necessary on this website.
After buying my sweater I started to worry that I would not arrive on time since I live a bit far away. I shouldn't have worried as it arrived exactly when it was supposed to and I kept up with the emails letting me know my purchase was on its way.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!