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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Without any problem. I had to make a size change and it was very simple. I will send an email saying that it would take a while to answer but I think it was only a couple of days and the whole process of change was not more than a week.
Beautiful dress, very nice. Take into account the sizes, I am M (1.84m / 70kg) and the S fits me very well.
I love this page, my clothes fit me very well, the size is perfect and the price seems appropriate to me to be fashion that I can buy online.
I love the quality of the clothes that I bought here. Very fresh clothes with fabrics that help keep me fresh and beautiful. Congratulations!
I placed an order and it arrived before the estimated date. The product is great, very good quality, super nice design. I give them a 10.
I have been looking for a place that has unusual styles. I love it. I just have to go up a size.
I have been looking for a place that has unusual styles. I love it
This sure isn't amazon prime (not even amazon prime is 2-day delivery anymore). I'm two weeks out and have no clue when I will receive my order. Their tracking system is poor. My order has apparently been at the "airport processing center" for 5 days now. Don't order with free shipping unless you have at least a month before you need the goods. Bottom line: unpredictable delivery may leave you very frustrated and you gifts late for the occasion.
Clothing different from that found in department stores (although of course, a little cheaper). The communication when making a return has been excellent.
The prices are consistent, they also make discounts that are worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that would try to improve. Sometimes it is difficult to find the right size on the Internet, but here I had no problem.
The order arrived on time, I could see its status at all times, also when my article arrived I was delighted, the color, the fabric for my perfect. I read the size recommendations and the perfect one would have been s / m, but for fear that the garment would be just right, I asked for m / l and this one is quite loose, I still love how it looks.
I will NEVER order from Zolucky again! I ordered 14 pieces... nothing was like the pictures. The cut, flow and color were way off... on every piece! None of the pieces had the same fit or quality shown online... very deceiving! The fabric was cheap, the seams poorly sewn... NOT worth a fraction of what I was charged. And the fit was terrible on everything! I can usually can wear a Misses size 8 or 10 right off the rack and have learned to size up for some online companies, but even accounting for the sizing, the design is not meant to flatter anyone. Total waste of money and time... such a disappointment. It's all going to Goodwill where I'd be surprised if they could give it away.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I bought a jacket with a hood. The fabric is comfortable, warm and quality. I love that the designs are their own and original and the conditions of purchase are fair and dignified.
The quality of the fabrics is very good, much better than it looks in the photos and they feel great. I also like how detailed they are with the shipment of the order, with a nice bag, just as it left the store. I am looking forward to buying again in a short time.
I ordered my sweater on Dec 5th, it is now Feb. 17 and I still don't have it. I last wrote them and they told me to write again in 10 days. I would try a different store.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2021-02-26, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Very good material I had no problem with the sizes, even considering that they were not garments for me, but for my sister as a gift. What needs to be done is to be guided by the indications of the measurements according to the size. And meter in hand choose the right size, the design is very beautiful. To highlight, the day arrived that indicated that it would arrive. A success without a doubt, is already a reference store.
Exactly as on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order to my house the shipment has taken longer than I expected, because I live a little far.
Ordered 1-31. Received 2 or 3 pieces 2-16. One item fit fine, the other was too tight, but I can still wear it.
We'll see how shipping and sizing works out. I don't really trust buying from China, that's why I used PayPal.
My mom ordered two shirts. The didn't work. Fabric is not great. I have tried to return them. They give you 15 days to return but don't provide a return label. You email them and wait. No response! My son tried too - cannot reach anyone and no one answers the emails. My mom is stuck with these two shirts.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Delighted with the purchase and the speed of my new dress, I really like the style, also that the order arrives at the door of my house.
I bought a very nice shirt, I had a problem with the stock of the chosen color and I had to change to another one but the treatment was very good, personalized, friendly and resolved with quick sum. Totally satisfied I will repeat
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2021-02-25, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!