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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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The package arrives very quickly, everything is correct with my order and is as requested. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. Sometimes it is difficult to find the correct size on the Internet, but here I did not have any problems.
I ordered a super dress here! Beautiful, very cute. Take into account the sizes, I am M (1.84m / 70kg) and the S fits me very well considering that I am thin, but I do recommend always ordering a larger size, at least in dresses.
The clothes in this online boutique are of good quality, exactly as on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country the shipping has taken longer than expected, but not as long, I suppose because of the pandemic.
I love how beautiful I asked on this clothing website. You have excellent customer service, keep it up.
Thank you for helping me with my order. Everyone loved my shirts always tell me where I bought them. I'm glad you chose bright colors. I will definitely order again.
I bought a nice long dress. My order arrived earlier than expected and the embroidery work looks amazing.
Fast delivery! I received my order in less than I expected. The price was quite cheap, but the shirts came out very well.
An online fashion and accessories store, I get cheap and excellent quality clothes, I recommend it, especially the accessories.
A quality fashion store on the internet, with styles for all tastes. So far the best is the price and quality. They are the best.
The clothes in this online boutique are of good quality, exactly as on the website, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order at my house the shipping took longer than expected, because I live a bit far away, but it is worth it.
I don't have an opinion yet. I just started with this site today. I feel the shipping fee is a little high.
It has been easy. I do feel that the shipping charges are too high. The tops come in bags which I feel are not that heavy. So, charges are too high.
I had an issue with my purchase but the team at ZoLucky was quick to respond and take care of the issue.
I ordered two men's shirts from Domrank. They gave me a shipping number. I received a package with that shipping number on the outside. Inside was receipt from Zolucky, and a woman's T-shirt. At Paypal, they said the transactionwas from "Wormhole Fashions"
I tried to get them to make it right, and they gave me the run around.
I think Domrank, Zolucky and Wormhole Fashions are the same people and they are scammers.
Run, don't walk away from these thieves.
UPDATE: June 2021:
I eventually contested payment at Paypal, they claimed I had recieved the correct item, and Paypal initially closed the case. I found a live human at Paypal, re-submitted my claim, and Paypal eventually refunded my entire amount. The saga took over three months to resolve.
These people have scammed so many that there is a "Zolucky Victims" Facebook Group with over 150 members last time I checked in.
I never recieved the shirts I ordered, but given the consensus of the Zolucky Victims group, their products, when they manage to deliver are so poorly made, I would have likely wanted to return them any way - which s part two of their scam. It is cheap to ship *from* China, but expensive to ship *to* China, and their mail is so unreliable going in, that packages often do not make it to their destination, so most people just give up.
Very easy to use, there are real people committed to fashion. I had a wonderful customer service experience, I recommend this page to anyone
So many beautiful products to pick from. I had a large order and was so pleased and excited over each item. I highly recommend this company. They are honest and the products are excellent!
Very easy to shop & place order My only problem was in the tracking. Could not track with order # & tracking #. Did not realize shipment was coming direct from China. Longer ship time. Zolucky gave me the website that did work but sometimes it came back in chinese.
Ich erwarte für die Preise keine hochwertigen Produkte, die Qualität und das Design entspricht jedoch nicht annähernd der Abbildung. Der Pulli "Abstrakte Strickhemden & Tops mit Rundhalsausschnitt, Sub-Order: *******, ist aus miesem Jerseymaterial und nicht aus Wolle. Nie wieder!
Danke für Ihre Rückmeldung.
Es tut uns leid, dass Sie mit unseren Produkten nicht zufrieden sind. Wir haben hart daran gearbeitet, unsere Produkte und Dienstleistungen zu verbessern.
Ihr Feedback ist uns sehr wichtig. Wir leiten Ihr aufrichtiges Feedback an die zuständigen Abteilungen weiter. Wir werden die Qualität unserer Produkte weiter verbessern.
Wir haben Ihre Beschwerde erhalten. Wir schätzen Ihr Geschäft und versprechen Ihnen, dass wir diese Angelegenheit so gut wie möglich regeln werden.
Wir haben Ihre Rücksendeanfrage jedoch noch nicht erhalten. Sie können Ihre Rücksendeanfrage auf folgender Seite einreichen: https://zolucky.com/order-query. Oder Sie können uns eine E-Mail senden ([email protected]), um Ihren Rücksendevorgang abzuschließen.
Sie können uns auch eine E-Mail bezüglich Ihrer Anfrage oder Beschwerde senden. Wir versprechen, dass wir uns gut um Ihre Anfrage kümmern werden.
Wir haben versucht, Sie per Nachricht zu kontaktieren, aber wir haben nichts von Ihnen gehört.
Wir werden unsere Produkte, Lieferung und Service weiter verbessern. Bei Problemen können Sie eine E-Mail an [email protected] senden oder online mit uns chatten, um weitere Hilfe zu erhalten.
Zolucky ist ein vertrauenswürdiger Online-Shop. Wir verpflichten uns, den Verbrauchern ein besseres Einkaufserlebnis zu bieten.
Haben Sie einen guten Tag!
I am an avid online shopper and have found that the quality of the garments and quality of customer service to be exceptional.
Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. Hope this will help.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


We haven’t found any of your order on our website. Our order number begins with”HBIIE”, Would you please double check whether the order you placed is from other website or not?
Here is Zolucky , pls contact the correct customer service group.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!