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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Iciar K.
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The package arrives very quickly, everything is correct with my order and is as requested. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. Sometimes it is difficult to find the correct size on the Internet, but here I did not have any problems.

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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I ordered a super dress here! Beautiful, very cute. Take into account the sizes, I am M (1.84m / 70kg) and the S fits me very well considering that I am thin, but I do recommend always ordering a larger size, at least in dresses.

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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The clothes in this online boutique are of good quality, exactly as on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country the shipping has taken longer than expected, but not as long, I suppose because of the pandemic.

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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I love how beautiful I asked on this clothing website. You have excellent customer service, keep it up.

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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Thank you for helping me with my order. Everyone loved my shirts always tell me where I bought them. I'm glad you chose bright colors. I will definitely order again.

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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I bought a nice long dress. My order arrived earlier than expected and the embroidery work looks amazing.

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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Fast delivery! I received my order in less than I expected. The price was quite cheap, but the shirts came out very well.

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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An online fashion and accessories store, I get cheap and excellent quality clothes, I recommend it, especially the accessories.

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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A quality fashion store on the internet, with styles for all tastes. So far the best is the price and quality. They are the best.

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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The best quality.
March 22, 2021

The clothes in this online boutique are of good quality, exactly as on the website, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order at my house the shipping took longer than expected, because I live a bit far away, but it is worth it.

Date of experience: February 20, 2021
New York
1 review
0 helpful votes
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I don't have an opinion yet. I just started with this site today. I feel the shipping fee is a little high.

Date of experience: February 20, 2021

Good
March 18, 2021
Previous review

It has been easy. I do feel that the shipping charges are too high. The tops come in bags which I feel are not that heavy. So, charges are too high.

Date of experience: February 16, 2021
New York
1 review
0 helpful votes
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Quick response
February 20, 2021
Updated review

I had an issue with my purchase but the team at ZoLucky was quick to respond and take care of the issue.

Date of experience: February 20, 2021

Poor quality
March 19, 2021
Previous review

Prices are great but be watchful of quality

Date of experience: February 17, 2021

Great Deals
January 28, 2021
Previous review

Great Deals

Date of experience: January 28, 2021
Washington
2 reviews
0 helpful votes
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I ordered two men's shirts from Domrank. They gave me a shipping number. I received a package with that shipping number on the outside. Inside was receipt from Zolucky, and a woman's T-shirt. At Paypal, they said the transactionwas from "Wormhole Fashions"

I tried to get them to make it right, and they gave me the run around.

I think Domrank, Zolucky and Wormhole Fashions are the same people and they are scammers.

Run, don't walk away from these thieves.

UPDATE: June 2021:

I eventually contested payment at Paypal, they claimed I had recieved the correct item, and Paypal initially closed the case. I found a live human at Paypal, re-submitted my claim, and Paypal eventually refunded my entire amount. The saga took over three months to resolve.

These people have scammed so many that there is a "Zolucky Victims" Facebook Group with over 150 members last time I checked in.

I never recieved the shirts I ordered, but given the consensus of the Zolucky Victims group, their products, when they manage to deliver are so poorly made, I would have likely wanted to return them any way - which s part two of their scam. It is cheap to ship *from* China, but expensive to ship *to* China, and their mail is so unreliable going in, that packages often do not make it to their destination, so most people just give up.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2021
Jules R. Zolucky Rep
over a year old

We haven’t found any of your order on our website. Our order number begins with”HBIIE”, Would you please double check whether the order you placed is from other website or not?

Here is Zolucky , pls contact the correct customer service group.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

GB
1 review
0 helpful votes
Follow Jacqueline B.
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I saw on this page a beautiful white blouse with a spectacular design. A few days later I received my order. Could not been more easy.

Date of experience: February 19, 2021
GB
1 review
0 helpful votes
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Thank you for the quick change, I love my new blouses, perfect shipping, I am very satisfied with my purchase.

Date of experience: February 19, 2021
GB
1 review
0 helpful votes
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Very easy to use, there are real people committed to fashion. I had a wonderful customer service experience, I recommend this page to anyone

Date of experience: February 19, 2021
Colorado
2 reviews
0 helpful votes
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Fun, easy, awesome
February 19, 2021
Updated review

So many beautiful products to pick from. I had a large order and was so pleased and excited over each item. I highly recommend this company. They are honest and the products are excellent!

Date of experience: February 19, 2021

Fun, easy
January 9, 2021
Previous review

So many beautiful products to pick from.

Date of experience: January 9, 2021
Ohio
1 review
0 helpful votes
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Easy
February 19, 2021
Updated review

Very easy to shop & place order My only problem was in the tracking. Could not track with order # & tracking #. Did not realize shipment was coming direct from China. Longer ship time. Zolucky gave me the website that did work but sometimes it came back in chinese.

Date of experience: February 19, 2021

Easy
February 1, 2021
Previous review

Very easy to shop & place order

Date of experience: February 1, 2021
Austria
1 review
0 helpful votes
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Ich erwarte für die Preise keine hochwertigen Produkte, die Qualität und das Design entspricht jedoch nicht annähernd der Abbildung. Der Pulli "Abstrakte Strickhemden & Tops mit Rundhalsausschnitt, Sub-Order: *******, ist aus miesem Jerseymaterial und nicht aus Wolle. Nie wieder!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2021
Jules R. Zolucky Rep
over a year old

Danke für Ihre Rückmeldung.

Es tut uns leid, dass Sie mit unseren Produkten nicht zufrieden sind. Wir haben hart daran gearbeitet, unsere Produkte und Dienstleistungen zu verbessern.

Ihr Feedback ist uns sehr wichtig. Wir leiten Ihr aufrichtiges Feedback an die zuständigen Abteilungen weiter. Wir werden die Qualität unserer Produkte weiter verbessern.

Wir haben Ihre Beschwerde erhalten. Wir schätzen Ihr Geschäft und versprechen Ihnen, dass wir diese Angelegenheit so gut wie möglich regeln werden.

Wir haben Ihre Rücksendeanfrage jedoch noch nicht erhalten. Sie können Ihre Rücksendeanfrage auf folgender Seite einreichen: https://zolucky.com/order-query. Oder Sie können uns eine E-Mail senden ([email protected]), um Ihren Rücksendevorgang abzuschließen.

Sie können uns auch eine E-Mail bezüglich Ihrer Anfrage oder Beschwerde senden. Wir versprechen, dass wir uns gut um Ihre Anfrage kümmern werden.

Wir haben versucht, Sie per Nachricht zu kontaktieren, aber wir haben nichts von Ihnen gehört.

Wir werden unsere Produkte, Lieferung und Service weiter verbessern. Bei Problemen können Sie eine E-Mail an [email protected] senden oder online mit uns chatten, um weitere Hilfe zu erhalten.

Zolucky ist ein vertrauenswürdiger Online-Shop. Wir verpflichten uns, den Verbrauchern ein besseres Einkaufserlebnis zu bieten.

Haben Sie einen guten Tag!

Michigan
1 review
0 helpful votes
Follow Stacy B.
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Excellent product
March 21, 2021

I am an avid online shopper and have found that the quality of the garments and quality of customer service to be exceptional.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2021
Jules R. Zolucky Rep
over a year old

Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. Hope this will help.

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!