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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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The dress that I ordered beautiful, as is in the photo and in time in which they agreed to deliver it to me. Thank you!
Items arrived after 6 weeks and look nothing like the pictures. Inferior material and workmanship!
Donated the clothes in a drop box and threw out the "sneakers"
In this website the orders arrive quickly and the clothes are worth it, what you pay arrives, in addition to being original and beautiful, it has good quality.
Very good material for my new blouse, I had no problem with the sizes, even considering that they were not clothes for me, but for my sister as a gift. What you have to do is be guided by the indications of measurements according to size. And meter in hand, choose the right size, the design is very beautiful. Remarkably, the day arrived that indicated that it would arrive. A success without a doubt, it is already a reference store.
I bought a very nice shirt on this website, I had a problem with the stock of the chosen color and I had to change for another but the treatment was very good, personalized, friendly and solved very quickly by email.
I had difficulty getting around in the site. After a couple hours of filling my cart with nine items, I went to bed. Next morning, my cart was empty; and I had to start over. After leaving a review of two circles, I received an email offering me $5 for deleting my original review and giving new one after receiving my order. I had difficulty doing this, but changed my review to four circles because each item had arrived correctly as to style and size. Then, as directed, I replied to the $5 email. I received an email back saying my email had gone to an unattended email. New site wanted pictures of product and receipt. I can't do.
Thank you for your sincere feedback. We have been working hard to improve our products and services.
Your feedback is very important to us to improve the products and service.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We have sent an email to you
Any problems, you can email [email protected] for further help.
We`ll try our best to address the problem for you.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
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I received all 10 items today and all were exactly as ordered. The site could be easier to move around. And once I put an item in my cart, I would like it to stay there until I order or remove, even if a few days go by.
Original and quality clothes. Fast service and excellent customer service, what more could you ask for? I am delighted with each purchase made on this website and of course I will repeat.
The clothes on this website are of good quality, exactly as on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order at my house the shipping took longer than expected, because I live a bit far away, but that is not a problem.
Very fast and precise, very good material and design is beautiful
Waiting more than 3 months and still didn't receive my 2 ordered items, i did one order and they split the delivery Why? I didn't ask for it
Don't order from Zolucky website! You will wait more than 3 months and the clothes are bad quality!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I can't believe I got sucked into buying anything from Zolucky! The designs were so different and stylish that i decided to try them. I wasn't thinking buying from China would be such a fiasco.
In my case, both ladies tops I bought were terrible and are considered defective. I liked the styles, but the sizing is WAY OFF for starters (see pics) and the material is not as described on their website.
I have contacted my bank and I am documenting Zolucky's history of lack of communications, defective items that do not meet any standard for ladies size charts in the U.S. I have filed a dispute with my bank to be credited the charge. Zolucky should not be doing business in the U.S. until they have figured out a way to have the marketing of their clothing images, sizing and descriptions match the actual product shipped (I call it a bait and switch). My dispute with Zolucky was filed with my bank and they have now approved me for a refund.
Product documentation:
1. Zolucky blue top size equal to XS in U.S. size charts. The sleeve length and body length compared to Tech Gear brand to show comparison
2. Zolucky blue top sleeve measurement is 2 inches shorter than standard size 'Medium" in the U.S.
3. Zolucky blue top compared to Zolucky patterned purple sleeve is 1 inch shorter than the Zolucky blue top (23" length)
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I couldn't believe it when I finally found the dress I was looking for on this website! Thank you very much! I'm very grateful for that!
The quality of the clothes in this online boutique is very good, the measurements and sizes are correct, in addition to the clothes and shoes that are not found in the physical stores of my city and that seems a plus, since you can buy clothes at a very affordable and economical price and also of excellent quality.
Warning do not buy from this merchant, 1st based in china and the refund is the burden of yours, shipping back is costly. 2nd quality of clothing is bad, not properly sized and very thin. 3rd they will just want to give you. 25 cents on a dollar for the stuff, instead of returning. There a reason for that- keep you hard earned money.- Sc
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I was confused about the order verification on my original order as I received nothing by email. I am hoping that i will receive my order in due time. I am looking forward to those beautiful tops. Thank you. Agnes Mathews
I placed same order last week & never got verification. I don't want a double order.
Great online boutique for clothes! I can't believe how cheap it is! I fell in love with a lot of designs here, but now that I've been home so long without going out because of the pandemic, this site means that I can still buy the things I love.
INCREDIBLE WEBSITE. Great site for clothing in general, very happy that my friend recommended this website to me. This will be my website from now on for clothes, accessories and any other items to look beautiful.
PERFECT FOR ONLINE CLOTHING SHOPPING Such a great website for ordering clothes. These clothes varied, they have so many designs and shipping is definitely a plus. Prices are affordable and the range is ideal for lazy shopping from home.
I love this website, my clothes fit me very well, the size is perfect and the price seems right for me because it is fashion that I can buy online.
The entire purchase process was perfect, without any problem. I had to make a size change and it was very simple. I will send an email saying that it would take a while to answer but I think it was only a couple of days and the whole process of change was not more than a week.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!