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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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GB
1 review
0 helpful votes
Follow Debora B.
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The dress that I ordered beautiful, as is in the photo and in time in which they agreed to deliver it to me. Thank you!

Date of experience: February 23, 2021
New Jersey
1 review
0 helpful votes
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DO NOT BUY FROM ZOLUCKY! "NO"LUCKY"
March 25, 2021

Items arrived after 6 weeks and look nothing like the pictures. Inferior material and workmanship!
Donated the clothes in a drop box and threw out the "sneakers"

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

GB
1 review
0 helpful votes
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Good quality.
March 24, 2021

In this website the orders arrive quickly and the clothes are worth it, what you pay arrives, in addition to being original and beautiful, it has good quality.

Date of experience: February 22, 2021
GB
1 review
9 helpful votes
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Very good material for my new blouse, I had no problem with the sizes, even considering that they were not clothes for me, but for my sister as a gift. What you have to do is be guided by the indications of measurements according to size. And meter in hand, choose the right size, the design is very beautiful. Remarkably, the day arrived that indicated that it would arrive. A success without a doubt, it is already a reference store.

Date of experience: February 22, 2021
GB
1 review
0 helpful votes
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Totally satisfied!
March 24, 2021

I bought a very nice shirt on this website, I had a problem with the stock of the chosen color and I had to change for another but the treatment was very good, personalized, friendly and solved very quickly by email.

Date of experience: February 22, 2021
Pennsylvania
1 review
0 helpful votes
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Unhappy consumer
March 24, 2021
Updated review

I had difficulty getting around in the site. After a couple hours of filling my cart with nine items, I went to bed. Next morning, my cart was empty; and I had to start over. After leaving a review of two circles, I received an email offering me $5 for deleting my original review and giving new one after receiving my order. I had difficulty doing this, but changed my review to four circles because each item had arrived correctly as to style and size. Then, as directed, I replied to the $5 email. I received an email back saying my email had gone to an unattended email. New site wanted pictures of product and receipt. I can't do.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your sincere feedback. We have been working hard to improve our products and services.

Your feedback is very important to us to improve the products and service.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We have sent an email to you

Any problems, you can email [email protected] for further help.
We`ll try our best to address the problem for you.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

​


Received all items in styles and sizes ordered
February 22, 2021
Previous review

I received all 10 items today and all were exactly as ordered. The site could be easier to move around. And once I put an item in my cart, I would like it to stay there until I order or remove, even if a few days go by.

Date of experience: February 22, 2021
GB
1 review
0 helpful votes
Follow Vera C.
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Original and quality clothes. Fast service and excellent customer service, what more could you ask for? I am delighted with each purchase made on this website and of course I will repeat.

Date of experience: February 22, 2021
GB
1 review
0 helpful votes
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The clothes on this website are of good quality, exactly as on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order at my house the shipping took longer than expected, because I live a bit far away, but that is not a problem.

Date of experience: February 22, 2021
Iowa
1 review
0 helpful votes
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Black cat tshirts
February 22, 2021
Updated review

Very fast and precise, very good material and design is beautiful

Date of experience: February 22, 2021

Black cat tshirts
January 24, 2021
Previous review

Very fast and precise

Date of experience: January 24, 2021
Israel
1 review
0 helpful votes
Follow Luba M.
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Waiting more than 3 months and still didn't receive my 2 ordered items, i did one order and they split the delivery Why? I didn't ask for it
Don't order from Zolucky website! You will wait more than 3 months and the clothes are bad quality!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Utah
1 review
1 helpful vote
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I can't believe I got sucked into buying anything from Zolucky! The designs were so different and stylish that i decided to try them. I wasn't thinking buying from China would be such a fiasco.

In my case, both ladies tops I bought were terrible and are considered defective. I liked the styles, but the sizing is WAY OFF for starters (see pics) and the material is not as described on their website.

I have contacted my bank and I am documenting Zolucky's history of lack of communications, defective items that do not meet any standard for ladies size charts in the U.S. I have filed a dispute with my bank to be credited the charge. Zolucky should not be doing business in the U.S. until they have figured out a way to have the marketing of their clothing images, sizing and descriptions match the actual product shipped (I call it a bait and switch). My dispute with Zolucky was filed with my bank and they have now approved me for a refund.

Product documentation:
1. Zolucky blue top size equal to XS in U.S. size charts. The sleeve length and body length compared to Tech Gear brand to show comparison
2. Zolucky blue top sleeve measurement is 2 inches shorter than standard size 'Medium" in the U.S.
3. Zolucky blue top compared to Zolucky patterned purple sleeve is 1 inch shorter than the Zolucky blue top (23" length)

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 21, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

GB
1 review
0 helpful votes
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It's amazing!
March 23, 2021

I couldn't believe it when I finally found the dress I was looking for on this website! Thank you very much! I'm very grateful for that!

Date of experience: February 21, 2021
GB
1 review
0 helpful votes
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Good quality!
March 23, 2021

The quality of the clothes in this online boutique is very good, the measurements and sizes are correct, in addition to the clothes and shoes that are not found in the physical stores of my city and that seems a plus, since you can buy clothes at a very affordable and economical price and also of excellent quality.

Date of experience: February 21, 2021
Arizona
1 review
1 helpful vote
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Warning do not buy from this merchant, 1st based in china and the refund is the burden of yours, shipping back is costly. 2nd quality of clothing is bad, not properly sized and very thin. 3rd they will just want to give you. 25 cents on a dollar for the stuff, instead of returning. There a reason for that- keep you hard earned money.- Sc

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 21, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Colorado
1 review
0 helpful votes
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I placed same order 02/16/21
February 21, 2021
Updated review

I was confused about the order verification on my original order as I received nothing by email. I am hoping that i will receive my order in due time. I am looking forward to those beautiful tops. Thank you. Agnes Mathews

Date of experience: February 21, 2021

I placed same order 02/16/21
March 22, 2021
Previous review

I placed same order last week & never got verification. I don't want a double order.

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
Follow Wilka B.
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Great online boutique for clothes! I can't believe how cheap it is! I fell in love with a lot of designs here, but now that I've been home so long without going out because of the pandemic, this site means that I can still buy the things I love.

Date of experience: February 21, 2021
GB
1 review
0 helpful votes
Follow Toby M.
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INCREDIBLE WEBSITE. Great site for clothing in general, very happy that my friend recommended this website to me. This will be my website from now on for clothes, accessories and any other items to look beautiful.

Date of experience: February 21, 2021
GB
1 review
0 helpful votes
Follow Sana O.
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PERFECT FOR ONLINE CLOTHING SHOPPING Such a great website for ordering clothes. These clothes varied, they have so many designs and shipping is definitely a plus. Prices are affordable and the range is ideal for lazy shopping from home.

Date of experience: February 21, 2021
GB
1 review
0 helpful votes
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I love this website.
March 23, 2021

I love this website, my clothes fit me very well, the size is perfect and the price seems right for me because it is fashion that I can buy online.

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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The best option.
March 23, 2021

The entire purchase process was perfect, without any problem. I had to make a size change and it was very simple. I will send an email saying that it would take a while to answer but I think it was only a couple of days and the whole process of change was not more than a week.

Date of experience: February 20, 2021