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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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I have placed many orders for clothing here and many more to come. Any clothes I ordered were great. One had a defect, they fixed it immediately and made things better. I hope to continue ordering from this cute clothing website for years to come.
Wow, one of the best online customer services I've ever had! Very helpful and fast and contact me! I would definitely recommend wearing them to any girl looking to dress well at comfortable prices and decent quality!
The wide range of clothes keeps me shopping for hours. I love that they do it after payment too, which makes getting my clothes out of there so much better. With so many different styles, it's easy to express exactly how you feel about them ;)
The delivery time was unacceptable. It took over a month to receive this order.
Upon receipt, the printed top looked great from the front, but I was so disappointed when I turned it around to see that the back was a solid color, cheapening the overall look of the top. The second item on the order, the printed long dress, the print certainly did not look like the one in the photograph.
Overall, I was disappointed with my first experience with Zolucky. Hopefully the second order will be better, however, it has been almost a month since it was ordered.
Ellen Peoples
Not one item in my order was anything like the photo on the website. It is a complete sham. Im not sure why I even bothered.
Orders arrive fast. They have high quality material. Some of their clothes are not different than expected, for the price it is very worth buying on this website!
I have ordered quite a few clothes on this website, they all arrived very well. The quality after washing was quite noticeable, it is very good, especially in the red dress, the color is still vibrant!
Why buy from this company? Your payment goes to a different company.
Your purchase is all smaller compared with US sizes, and none has the material they promise it has.
They do not answer your request for return RMA, then they write to you that " HBIIE*******
We have replied to you 10 days ago and we did not hear from you within 7 days. Sorry that we can not accept your return request this time since you have missed the deadline."
Everywhere the purpose is customer satisfaction but in Zolucky, they intend to make you mad.
They never wrote back to me. In fact after a request for RMA, I opened two more tickets as follow up. They all waited till the magic 10 days to say you sneezed so you lost... Tip for consumers:
IT is nice to be able to help others understand differences between good companies and few bad ones.
Great quality of the clothes I bought in this online boutique. I bought 4 sweaters to start! I have no regrets, great shopping experience.
I received my first order last week and was delighted with the quality and fit of the shirts. I will definitely buy back in this online boutique
This is my website when I need something for a special occasion. I love all the clothes, especially the dresses, my last purchase was a beautiful necklace.
Terrible service. I have never received my order. I ordered january 29,2021. Not one word from them at all.
Very clear on everything, prices are amazing & service is good.
My new dress arrived much earlier than I expected! It is very cute and modern. Thanks, I'm looking forward to using it for the weekend!
Delivery was faster than I expected. From now on I will continue to buy a large part of my clothes in this online boutique. I will recommend this site to my friends. My rating for them is 5 stars.
I tried to return some items due to the fact they didn't fit. I requested a password reset several times and it was never sent to my email. They give only 3 days from the date it is received to return items and there is not turn around time to return what doesn't fit if a password reset is never sent. The sizes aren't true to what they show and the quality is not what I thought it was going to be. A large is more like a medium compared to stores.
I sill have not received my refund and they got the coat back. It took forever for the coat to even get here. I am talking months and now i want my refund
I ordered 10 items. ALL were nothing like the pictures! Most too small by a lot, colors off too and not even sized right from chest to lower waist. I was told I would have to pay out of my pocket to ship it back to China! Costing almost $70. US dollars! Then I was told they would refund my cc only 25%. NEVER would I order from this company again. One dress looked like a clown suit it was super big and fabric so cheep, stitching done poorly too. Another dress was like a shirt it was so short and the bust area was on upper chest just under my neck! Nothing was made of cotton material either like I wanted. A waist of my money and time! Copy of their email below;
Sorry that you are not satisfied with the item(s).
Please note that customers must respond to every email within 7 day. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for re=
Turn shipping costs and any other related return charges (including possibl=
E custom fees). Your refund will be processed after our return center recei=
Ves and inspects the return package.
Wow, what an amazing dress I bought here! I ordered my party dress and it is beautiful! Every detail of the dress is perfect! Well done! And just as the photo shows!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!

