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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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California
1 review
0 helpful votes
Follow Euphia K.
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I have placed many orders for clothing here and many more to come. Any clothes I ordered were great. One had a defect, they fixed it immediately and made things better. I hope to continue ordering from this cute clothing website for years to come.

Date of experience: March 10, 2021
California
1 review
0 helpful votes
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Wow, one of the best online customer services I've ever had! Very helpful and fast and contact me! I would definitely recommend wearing them to any girl looking to dress well at comfortable prices and decent quality!

Date of experience: March 10, 2021
Georgia
1 review
0 helpful votes
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The wide range of clothes keeps me shopping for hours. I love that they do it after payment too, which makes getting my clothes out of there so much better. With so many different styles, it's easy to express exactly how you feel about them ;)

Date of experience: March 10, 2021
Arkansas
1 review
0 helpful votes
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Delivery time. Disappointed with actual merchandise.
April 9, 2021
Updated review

The delivery time was unacceptable. It took over a month to receive this order.
Upon receipt, the printed top looked great from the front, but I was so disappointed when I turned it around to see that the back was a solid color, cheapening the overall look of the top. The second item on the order, the printed long dress, the print certainly did not look like the one in the photograph.
Overall, I was disappointed with my first experience with Zolucky. Hopefully the second order will be better, however, it has been almost a month since it was ordered.

Ellen Peoples

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2021

Great assortment
February 3, 2021
Previous review

Good prices". Cannot wait for my first shipment.

Date of experience: February 3, 2021
Tennessee
1 review
0 helpful votes
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Waste of my money
April 9, 2021

Not one item in my order was anything like the photo on the website. It is a complete sham. Im not sure why I even bothered.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2021
Nevada
1 review
0 helpful votes
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Orders arrive fast. They have high quality material. Some of their clothes are not different than expected, for the price it is very worth buying on this website!

Date of experience: March 10, 2021
Illinois
1 review
0 helpful votes
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I have ordered quite a few clothes on this website, they all arrived very well. The quality after washing was quite noticeable, it is very good, especially in the red dress, the color is still vibrant!

Date of experience: March 10, 2021
California
1 review
0 helpful votes
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Zolucky the biggest scam
April 9, 2021

Why buy from this company? Your payment goes to a different company.
Your purchase is all smaller compared with US sizes, and none has the material they promise it has.
They do not answer your request for return RMA, then they write to you that " HBIIE*******
We have replied to you 10 days ago and we did not hear from you within 7 days. Sorry that we can not accept your return request this time since you have missed the deadline."
Everywhere the purpose is customer satisfaction but in Zolucky, they intend to make you mad.
They never wrote back to me. In fact after a request for RMA, I opened two more tickets as follow up. They all waited till the magic 10 days to say you sneezed so you lost... Tip for consumers:
IT is nice to be able to help others understand differences between good companies and few bad ones.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021
Georgia
1 review
0 helpful votes
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Great quality of the clothes I bought in this online boutique. I bought 4 sweaters to start! I have no regrets, great shopping experience.

Date of experience: March 9, 2021
California
1 review
0 helpful votes
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The best quality
April 8, 2021

I received my first order last week and was delighted with the quality and fit of the shirts. I will definitely buy back in this online boutique

Date of experience: March 9, 2021
Texas
1 review
0 helpful votes
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This is my website when I need something for a special occasion. I love all the clothes, especially the dresses, my last purchase was a beautiful necklace.

Date of experience: March 9, 2021
Nevada
1 review
0 helpful votes
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Terrible service. I have never received my order. I ordered january 29,2021. Not one word from them at all.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021
Arizona
1 review
0 helpful votes
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WONDERFUL.
March 9, 2021
Updated review

Very clear on everything, prices are amazing & service is good.

Date of experience: March 9, 2021

Easy & clear.
February 9, 2021
Previous review

Easy, good discription.

Date of experience: February 8, 2021
West Virginia
1 review
0 helpful votes
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My new dress arrived much earlier than I expected! It is very cute and modern. Thanks, I'm looking forward to using it for the weekend!

Date of experience: March 9, 2021
New York
1 review
0 helpful votes
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Delivery was faster than I expected. From now on I will continue to buy a large part of my clothes in this online boutique. I will recommend this site to my friends. My rating for them is 5 stars.

Date of experience: March 9, 2021
Texas
1 review
0 helpful votes
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Response Time
April 8, 2021

I tried to return some items due to the fact they didn't fit. I requested a password reset several times and it was never sent to my email. They give only 3 days from the date it is received to return items and there is not turn around time to return what doesn't fit if a password reset is never sent. The sizes aren't true to what they show and the quality is not what I thought it was going to be. A large is more like a medium compared to stores.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021
West Virginia
1 review
0 helpful votes
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I like the dresses and blouses that I have bought here, I like the style and the fabric, the price is fair and the shipping fees are really low.

Date of experience: March 9, 2021
New York
1 review
0 helpful votes
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Coat
April 8, 2021

I sill have not received my refund and they got the coat back. It took forever for the coat to even get here. I am talking months and now i want my refund

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021
John G.
1 review
0 helpful votes
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I ordered 10 items. ALL were nothing like the pictures! Most too small by a lot, colors off too and not even sized right from chest to lower waist. I was told I would have to pay out of my pocket to ship it back to China! Costing almost $70. US dollars! Then I was told they would refund my cc only 25%. NEVER would I order from this company again. One dress looked like a clown suit it was super big and fabric so cheep, stitching done poorly too. Another dress was like a shirt it was so short and the bust area was on upper chest just under my neck! Nothing was made of cotton material either like I wanted. A waist of my money and time! Copy of their email below;
Sorry that you are not satisfied with the item(s).
Please note that customers must respond to every email within 7 day. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for re=
Turn shipping costs and any other related return charges (including possibl=
E custom fees). Your refund will be processed after our return center recei=
Ves and inspects the return package.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021
New York
1 review
0 helpful votes
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Wow, what an amazing dress I bought here! I ordered my party dress and it is beautiful! Every detail of the dress is perfect! Well done! And just as the photo shows!

Date of experience: March 8, 2021