Zolucky has been reported to offer refunds and compensation, or use threats and intimidation, to remove negative reviews. If you have evidence of such behavior, please report it to the FTC, where each incident can lead to a $50K fine.

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zolucky

Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Zolucky?
grey stargrey stargrey stargrey stargrey star

Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Emily P.
Unfollow Emily P.
Share Review
Report Review

The clothes in this online boutique are always affordable and always so stylish and cute if you are looking for good clothes and affordable prices, this is where you should be.

Date of experience: June 24, 2021
Slovenia
2 reviews
2 helpful votes
Follow Ksenija J.
Unfollow Ksenija J.
Share Review
Report Review

Totaly dissapointed. Dress without top layer and sandals... well stickers of pearls glued on stripes. The online site is in Italian but it was shipped from Luxemburg in a foil just like alliexpress senda products from China. I am really considering to report this site.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 24, 2021
Jules R. Zolucky Rep
over a year old

? This is zolucky.com. The order number is incorrect. Kindly pls double check.

California
1 review
0 helpful votes
Follow s s.
Unfollow s s.
Share Review
Report Review

The clothes described online looks NOTHING like what you receive. When I asked for a refund, I was told I would be responsible for shipping it back to China. Do not buy from this company!@

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 24, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

Greece
1 review
0 helpful votes
Follow ΛΙΛΙΑΝ Σ.
Unfollow ΛΙΛΙΑΝ Σ.
Share Review
Report Review

Never again!
July 24, 2021

I ordered 17/4/2021 and my last item came 24/6/2021! The quality... the cheapiest I ever got. Shame on them. SO sorry to loose my time and money. Everything is polyster, and some of them... no relation with the pictures. Never never again!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 24, 2021
Jules R. Zolucky Rep
over a year old

? This is zolucky.com. The order number is incorrect. Kindly pls double check.

Michigan
1 review
0 helpful votes
Follow Betty P.
Unfollow Betty P.
Share Review
Report Review

Easy to use, great prices
July 24, 2021
Updated review

Like the site, good quality. Only one out of five fits and I ordered all the same size!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 23, 2021
Jules R. Zolucky Rep
over a year old

Sorry for the inconvenience.

For choosing size ,We recommend you use “Size Guide “ to better determine your ideal size, because sizing varies between our items.

”Size Guide” with detailed product measurements is included on each product page.

If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.


Easy to use, great prices
May 23, 2021
Previous review

Like the site, waiting to see quality of goods.

Date of experience: May 22, 2021
Maryland
2 reviews
0 helpful votes
Follow Cherrie Z.
Unfollow Cherrie Z.
Share Review
Report Review

OK for now.
June 24, 2021
Updated review

The product description was a good match to the picture and the price. Delivered as stated.

Date of experience: June 23, 2021

OK for now.
May 24, 2021
Previous review

The product description was a good match to the picture and the price.

Date of experience: May 24, 2021
New Jersey
1 review
0 helpful votes
Follow Kevin A.
Unfollow Kevin A.
Share Review
Report Review

Didn't see a place to add Payment Address.

The color options should be closer to the featured photo, so one doesn't have to scroll up and down to see the color changes.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 23, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.


Comments on website
May 24, 2021
Previous review

Didn't see a place to add Payment Address.

The color options should be closer to the featured photo, so one doesn't have to scroll up and down to see the color changes.

Date of experience: May 24, 2021
California
1 review
0 helpful votes
Follow Faina G.
Unfollow Faina G.
Share Review
Report Review

Everything is good.
July 23, 2021

Everything is handled quickly here. I really enjoy the website and all the clothes It is easy to use and is kept up to date

Date of experience: June 23, 2021
New York
1 review
0 helpful votes
Follow Nicole L.
Unfollow Nicole L.
Share Review
Report Review

I ordered this dress Women Paneled Vintage Cotton-Blend Summer Dresses. So pretty in the picture, if only it looked like that when you get it. The dress I got doesn't have the panel underneath which looks like a second shirt. All of the pieces that look like they are overlapping in the picture are just hanging there on the dress! The dress looks like someone forgot to finish it... really?

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 23, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

Alabama
1 review
0 helpful votes
Follow Sharon W.
Unfollow Sharon W.
Share Review
Report Review

Dresses
July 23, 2021

Dresses are coming from China, placed order two weeks ago. They have not left China yet. Will not be ordering from here again‼

Date of experience: June 23, 2021
Jules R. Zolucky Rep
over a year old

Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-20 Business Days.

Your order was shipped. Pls understand it takes time for shipping.

We have sent the order status via email. Pls check.

If you run into any issues, please do not hesitate to contact us at [email protected]

California
1 review
0 helpful votes
Follow Scott K.
Unfollow Scott K.
Share Review
Report Review

Shipping fees
July 23, 2021
Updated review

I don't like the idea of paying $20.00 just to try something on. And in order to get free shipping you need to spend more than I am willing to on a first time basis. I will not be shopping with you again

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 23, 2021

Shipping fees
June 22, 2021
Previous review

I don't like the idea of paying $20.00 just to try something on. And in order to get free shipping you need to spend more than I am willing to on a first time basis. I will not be shopping with you again

Date of experience: May 23, 2021
Ohio
1 review
0 helpful votes
Follow Stephen P.
Unfollow Stephen P.
Share Review
Report Review

TERRIBLE
July 23, 2021
Updated review

THE QUALITY OF THE PRODUCTS IS VERY POOR AND THE SIZING. IS TOO SMALL FOR AMERICANS. I CAN ONLY USE ONE OF THE PRODUCTS THAT I RECEIVED. THE RETURN POLICY IS TERRIBLE AND DIFFICULT. I WOULD RECOMMEND THAT NO ONE BUY THEIR PRODUCTS.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 22, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


Website was very slow and would drop me out.
June 23, 2021
Previous review

Website was slow and would drop me off. Frustrating.

Date of experience: May 23, 2021
GB
1 review
0 helpful votes
Follow Maggy K.
Unfollow Maggy K.
Share Review
Report Review

Very fast shipping and delivery. I bought several jeans on this website and I love them so much, excellent quality of clothes!

Date of experience: June 22, 2021
Washington
1 review
0 helpful votes
Follow Mark E.
Unfollow Mark E.
Share Review
Report Review

My dresses made great reviews at work. Please make your exchange and return policy better for your regular customers which I would be as not everything fits just like one would like it to.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 22, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
Every item has its own size. You could check the size according to the size chart.
Purchase (except final sale item(s), swimwears, underwear, bags and accessories) can be returned within 30 days from the delivered date. You can visit https :// zolucky. Com/information/Returns%20%26%20Exchanges.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


Clothes horse
May 23, 2021
Previous review

I found it a lot of fun and fasinating

Date of experience: May 23, 2021
North Carolina
3 reviews
230 helpful votes
Follow Bob K.
Unfollow Bob K.
Share Review
Report Review

SHIPPING IS EXCESSIVE & PRODUCT SIZING WAY SMALL
July 22, 2021
Updated review

The shirt XXL arrived and was closer to US Med size & based upon return policy I'm not going to go through the hassle of trying to return or get a refund. No way you can justify charging $11 to ship a cotton shirt to North Carolina.
Won't order again from this company!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 22, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
You can enjoy free shipping over $109(Except final sale and pre sale items). The total amount of your order does not exceed $109. So you need to pay for the shipping cost.
Shipping fees are calculated based on package weight and destination.
Every item has its own size. You could check the size according to the size chart.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


SHIPPING IS EXCESSIVE
June 22, 2021
Previous review

No way you can justify charging $11 to ship a cotton shirt to North Carolina.
Won't order again if shipping rates are not adjusted!

Date of experience: May 23, 2021
Texas
1 review
0 helpful votes
Follow Brenda C.
Unfollow Brenda C.
Share Review
Report Review

STILL NO SETTLEMENT AS OF 7/11/21.
Ordered $200 worth of clothing. Followed sizing instructions to a tee.
Nothing fit - not to mention qualify was poor.
Cute, flowing dresses were not at all what you receive. Instead tight fitting garbage.
When attempting to return - was told I had to return to China using their return label.
Spent $75 to do so - only to have the box returned to me 5 months later after I continued to reach out for my refund.
To add insult to injury - was then offered a 40% refund and they did not even calculate that correctly.
They are scam artists!
Do not trust them!

Date of experience: June 22, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
What you paid is less than $300. Kindly pls visit https://zolucky.com/order-query for more details.
For solving this issue, we have sent info to you. Please check and reply us asap.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!

Colorado
1 review
0 helpful votes
Follow David A.
Unfollow David A.
Share Review
Report Review

Great
June 22, 2021
Updated review

Great shopping experience lots of cute things and easy to order from i really like the styles

Date of experience: June 22, 2021

Great
May 23, 2021
Previous review

Great shopping experience

Date of experience: May 22, 2021
Missouri
1 review
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

Pretty tops
July 22, 2021
Updated review

They are pretty but do not like the materials at all.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 22, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


Pretty tops
May 22, 2021
Previous review

Lots of beautiful clothes.

Date of experience: May 22, 2021
California
1 review
0 helpful votes
Follow Dan T.
Unfollow Dan T.
Share Review
Report Review

Return policy
July 22, 2021
Updated review

I bought a few dresses and blouses and most fit. They were a nice fit. One was a large size the same as the rest that fit. One I decided to get an extra large. The extra large and one large didn't fit. Reported it. They said that I would have to pay to return clothes to China Which would take a long time before I would receive my money back. So the best choice was take 15 % of the cost. I took it because I didn't want to throw more money. Did receive an email saying I would receive my money And have receive my money Mary
''

Date of experience: June 21, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
Every item has its own size. You could check the size according to the size chart.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


Have bought from other places this was harder
June 21, 2021
Previous review

Having trouble with computers this was a little challenging. Saw something I liked picking color had to remind myself to check for size and looking for buy button first I didn't notice the banner was saying buy because it was light letters. You got to make it stand out for me to see. Thanks

Date of experience: May 22, 2021
Colorado
1 review
0 helpful votes
Follow Dan W.
Unfollow Dan W.
Share Review
Report Review

Live and Learn... Never again will I order. It's basically "tough luck, consumer!"

When I requested to return items from my first (and last) order I received the following email response:

Sorry that you are not satisfied with the item(s).

Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China.

According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.

Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.

If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https :// zolucky. Com/information/Returns%20%26%20Exchanges

***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***

Date of experience: June 21, 2021