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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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The clothes in this online boutique are always affordable and always so stylish and cute if you are looking for good clothes and affordable prices, this is where you should be.
Totaly dissapointed. Dress without top layer and sandals... well stickers of pearls glued on stripes. The online site is in Italian but it was shipped from Luxemburg in a foil just like alliexpress senda products from China. I am really considering to report this site.
The clothes described online looks NOTHING like what you receive. When I asked for a refund, I was told I would be responsible for shipping it back to China. Do not buy from this company!@
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
I ordered 17/4/2021 and my last item came 24/6/2021! The quality... the cheapiest I ever got. Shame on them. SO sorry to loose my time and money. Everything is polyster, and some of them... no relation with the pictures. Never never again!
? This is zolucky.com. The order number is incorrect. Kindly pls double check.
Like the site, good quality. Only one out of five fits and I ordered all the same size!
Sorry for the inconvenience.
For choosing size ,We recommend you use “Size Guide “ to better determine your ideal size, because sizing varies between our items.
”Size Guide” with detailed product measurements is included on each product page.
If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.
The product description was a good match to the picture and the price. Delivered as stated.
The product description was a good match to the picture and the price.
Didn't see a place to add Payment Address.
The color options should be closer to the featured photo, so one doesn't have to scroll up and down to see the color changes.
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Didn't see a place to add Payment Address.
The color options should be closer to the featured photo, so one doesn't have to scroll up and down to see the color changes.
Everything is handled quickly here. I really enjoy the website and all the clothes It is easy to use and is kept up to date
I ordered this dress Women Paneled Vintage Cotton-Blend Summer Dresses. So pretty in the picture, if only it looked like that when you get it. The dress I got doesn't have the panel underneath which looks like a second shirt. All of the pieces that look like they are overlapping in the picture are just hanging there on the dress! The dress looks like someone forgot to finish it... really?
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Dresses are coming from China, placed order two weeks ago. They have not left China yet. Will not be ordering from here again‼
Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-20 Business Days.
Your order was shipped. Pls understand it takes time for shipping.
We have sent the order status via email. Pls check.
If you run into any issues, please do not hesitate to contact us at [email protected]
I don't like the idea of paying $20.00 just to try something on. And in order to get free shipping you need to spend more than I am willing to on a first time basis. I will not be shopping with you again
I don't like the idea of paying $20.00 just to try something on. And in order to get free shipping you need to spend more than I am willing to on a first time basis. I will not be shopping with you again
THE QUALITY OF THE PRODUCTS IS VERY POOR AND THE SIZING. IS TOO SMALL FOR AMERICANS. I CAN ONLY USE ONE OF THE PRODUCTS THAT I RECEIVED. THE RETURN POLICY IS TERRIBLE AND DIFFICULT. I WOULD RECOMMEND THAT NO ONE BUY THEIR PRODUCTS.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
Website was slow and would drop me off. Frustrating.
Very fast shipping and delivery. I bought several jeans on this website and I love them so much, excellent quality of clothes!
My dresses made great reviews at work. Please make your exchange and return policy better for your regular customers which I would be as not everything fits just like one would like it to.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
Every item has its own size. You could check the size according to the size chart.
Purchase (except final sale item(s), swimwears, underwear, bags and accessories) can be returned within 30 days from the delivered date. You can visit https :// zolucky. Com/information/Returns%20%26%20Exchanges.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
The shirt XXL arrived and was closer to US Med size & based upon return policy I'm not going to go through the hassle of trying to return or get a refund. No way you can justify charging $11 to ship a cotton shirt to North Carolina.
Won't order again from this company!
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
You can enjoy free shipping over $109(Except final sale and pre sale items). The total amount of your order does not exceed $109. So you need to pay for the shipping cost.
Shipping fees are calculated based on package weight and destination.
Every item has its own size. You could check the size according to the size chart.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
No way you can justify charging $11 to ship a cotton shirt to North Carolina.
Won't order again if shipping rates are not adjusted!
STILL NO SETTLEMENT AS OF 7/11/21.
Ordered $200 worth of clothing. Followed sizing instructions to a tee.
Nothing fit - not to mention qualify was poor.
Cute, flowing dresses were not at all what you receive. Instead tight fitting garbage.
When attempting to return - was told I had to return to China using their return label.
Spent $75 to do so - only to have the box returned to me 5 months later after I continued to reach out for my refund.
To add insult to injury - was then offered a 40% refund and they did not even calculate that correctly.
They are scam artists!
Do not trust them!
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
What you paid is less than $300. Kindly pls visit https://zolucky.com/order-query for more details.
For solving this issue, we have sent info to you. Please check and reply us asap.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
Great shopping experience lots of cute things and easy to order from i really like the styles
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
I bought a few dresses and blouses and most fit. They were a nice fit. One was a large size the same as the rest that fit. One I decided to get an extra large. The extra large and one large didn't fit. Reported it. They said that I would have to pay to return clothes to China Which would take a long time before I would receive my money back. So the best choice was take 15 % of the cost. I took it because I didn't want to throw more money. Did receive an email saying I would receive my money And have receive my money Mary
''
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
Every item has its own size. You could check the size according to the size chart.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
Having trouble with computers this was a little challenging. Saw something I liked picking color had to remind myself to check for size and looking for buy button first I didn't notice the banner was saying buy because it was light letters. You got to make it stand out for me to see. Thanks
Live and Learn... Never again will I order. It's basically "tough luck, consumer!"
When I requested to return items from my first (and last) order I received the following email response:
Sorry that you are not satisfied with the item(s).
Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https :// zolucky. Com/information/Returns%20%26%20Exchanges
***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


? This is zolucky.com. The order number is incorrect. Kindly pls double check.