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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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GB
1 review
0 helpful votes
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Lovely. The right sizes. And the product arrives in a few days home. I have already bought 3 times and it will not be the last.

Date of experience: June 21, 2021
Alaska
1 review
0 helpful votes
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Skeptical
June 21, 2021
Updated review

I have rec'd 2 of many items so far. Hoping the others are coming

Date of experience: June 21, 2021

Very nice site & merchandise
May 15, 2021
Previous review

Painless & quick & easy

Date of experience: May 15, 2021
California
1 review
0 helpful votes
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Not what I expected.
July 21, 2021
Updated review

The clothes I picked out were so cute in the picture. However, when I received them, they did not look like shown on line. The fabric was the same on all pieces and feels very cheap. Some of the pieces didn't even have a hem in the sleeves or bottom.

Shipping was another big disappointment. I received 3 shipments and the first one was almost a month after my initial order.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 21, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


Hard to navigate.
June 16, 2021
Previous review

Every time I added something to my cart, I lost the page I was looking at and had to start all over from the beginning.

Date of experience: May 16, 2021
California
1 review
0 helpful votes
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First order was satisfactory - last is a disaster
June 21, 2021
Updated review

I was happy with my first purchase. It was "as pictured". This most recent one is quite a disaster. "one size fits all"... maybe if you are a tiny boned 8 yr old girl. I can't wear it and neither can my daughters or granddaughters - all of whom are of small stature. So disappointing.

Date of experience: June 21, 2021

Opinion
May 22, 2021
Previous review

OK - but s l o w shipping.

Date of experience: May 22, 2021
Georgia
1 review
0 helpful votes
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Love it
June 21, 2021
Updated review

Easy online shopping and wide choices of styles to choose from.

Date of experience: June 21, 2021

Love it
May 16, 2021
Previous review

Wonderful shopping experience

Date of experience: May 16, 2021
Ohio
1 review
0 helpful votes
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Liketoshop
June 21, 2021
Updated review

Very easy shopping... off on sizing... ordered 2 different tops according to the size chart. 1 was a good fit, the other was way to small. The one that was too small. I can't return because it was a final sale... probably because of the "bad sizing"

Date of experience: June 21, 2021

Liketoshop
May 22, 2021
Previous review

Very easy shopping

Date of experience: May 21, 2021
Florida
1 review
0 helpful votes
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Nice variety of looks but hope for petites in the future!

Date of experience: June 21, 2021

Confusing site
May 22, 2021
Previous review

Hope the quality is there!

Date of experience: May 22, 2021
Luxembourg
1 review
0 helpful votes
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The price seems very good, but when you see the poor quality - it is just CHEAP, but not competitive or low priced
The Pictures could be improved to show for every dress the lenghth, the form of collar (if there is) and the sleeve cuffs

Date of experience: June 20, 2021

Fine clothes at very reasonable prices
May 19, 2021
Previous review

Very good choice
The Pictures could be improved to show for every dress the lenghth

Date of experience: May 19, 2021
Virginia
1 review
0 helpful votes
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Sizes wrong 50% of the time
July 21, 2021
Updated review

My order was delayed and I was moving so I had to change the address. That went thru fine and my 6 tops were waiting when I arrived at my new home. I usually wear an extra large or a 1x, so I ordered 6 colorful tops in a 2xx in case they ran small. My two faves were both way too small and another was so huge it could have been a nightgown. So those three have to go back. Also the tags all say that dry cleaning is recommended. I do not plan to pay for dry cleaning so will probably have to hand wash them and let them drip dry. Now that covid is less of a threat I won't be tempted to buy clothes online.

Date of experience: June 20, 2021

I like what I ordered. Just hope it runs true to size as most say.
May 22, 2021
Previous review

I just paid $40+ for speedy shipping so my review will depend solely on whether or not my items arrive on time

Date of experience: May 21, 2021
Washington
1 review
0 helpful votes
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Difficult to get around once you start changes
June 21, 2021
Updated review

Good customer service, but I ended getting a double order on some of the same products.

Date of experience: June 20, 2021

Difficult to get around once you start changes
June 27, 2021
Previous review

Good customer service, but when I went to change my cart, the quantities had all gone up by 3-5 when I only put a quantity of one to begin with. I had to start over.

Date of experience: May 27, 2021
Texas
2 reviews
0 helpful votes
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No Second Glances
July 21, 2021
Updated review

I don't like the way your merchandise changes positions on the pages so that the shopper is unable to go back to a page and take a second look at something that may have caught their eye.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!


No Second Glances
June 21, 2021
Previous review

I don't like the way your merchandise changes positions on the pages so that the shopper is unable to go back to a page and take a second look at something that may have caught their eye.

Date of experience: May 21, 2021
Ohio
1 review
0 helpful votes
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I like the stock.
June 20, 2021
Updated review

Seemed easy enough to follow ordering steps! I like the quality.

Date of experience: June 20, 2021

I like the stock.
May 20, 2021
Previous review

Seemed easy enough to follow ordering steps

Date of experience: May 20, 2021
New York
3 reviews
0 helpful votes
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Yes! Another T-shirt
June 20, 2021
Updated review

The clear implications of the phrase on this T-shirt are a delight. Neighbors always want to read it and then nod and grin. I like the contrasting collar and cuffs too.

Date of experience: June 20, 2021

Rewarding myself easily
May 21, 2021
Previous review

The clear implications of the phrase on this T-shirt are a delight

Date of experience: May 21, 2021
GB
1 review
0 helpful votes
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I have made many important purchases from this website throughout these months and I have never had a problem with my purchase. Great deals on clothes for much less. I will continue to search for clothes here! PS Thanks for saving me thousands of dollars!

Date of experience: June 20, 2021
California
1 review
0 helpful votes
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Shipping prices are exorbitant and reduces the deals significantly

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2021

Shipping prices too high
June 20, 2021
Previous review

Shipping prices are exorbitant and reduces the deals significantly

Date of experience: May 21, 2021
California
3 reviews
0 helpful votes
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Online shopping
June 20, 2021
Updated review

It was easy, and convenient and received it relatively fast.

Date of experience: June 19, 2021

Online shopping
May 21, 2021
Previous review

It was easy, fast and convenient.

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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Great
June 20, 2021
Updated review

Hard to get the color I wanted for the first few tries

Date of experience: June 19, 2021

Great
May 20, 2021
Previous review

Hard to get the color I wanted for the first few tries

Date of experience: May 20, 2021
GB
1 review
0 helpful votes
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I ordered a dress for my sister and I thought it might take at least 3 weeks, but since it was my sister's birthday present and I need it so early, they gave me delivery in less than 2 weeks!

Date of experience: June 19, 2021
Wisconsin
1 review
0 helpful votes
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Disappointed
June 18, 2021
Updated review

Not true to size. Smaller than expected. The fabric is not light and flowing as shown in pictures, it is much heavier. The black and red rose shirt faded when rinsed in cold water upon its receipt

Date of experience: June 18, 2021

Great styles and prices - thank you
May 19, 2021
Previous review

Overall, very satisfied.

Date of experience: May 19, 2021
Colorado
1 review
0 helpful votes
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Not Great
June 18, 2021
Updated review

Found the color and size I wanted. Easy to use the discount code.

Date of experience: June 18, 2021

Easy and fast
May 19, 2021
Previous review

Found the color and size I wanted. Easy to use the discount code.

Date of experience: May 19, 2021