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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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Pennsylvania
2 reviews
0 helpful votes
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Woman's Tee Shirt
June 29, 2021
Updated review

I did not have any problems. The T-Shirt was perfect.

Date of experience: June 28, 2021

Woman's Tee Shirt
May 30, 2021
Previous review

My shopping experience was fast. I had no problems.

Date of experience: May 29, 2021
California
1 review
0 helpful votes
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Delivered quickly and packed nicely. They just don't fit and I need to return. Not the easiest to return.

Date of experience: June 28, 2021

Lots of choices.
May 26, 2021
Previous review

Easy to shope

Date of experience: May 25, 2021
Wisconsin
1 review
0 helpful votes
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I wanted to ship an article as a gift and did not see how to did not see how to do it. Also was looking for the top to the black cat print I ordered but could not find it. Also I ordered 2 of those cat striped for 20% off and it does not look like I got the 20% off of them. Wished there was a phone number.

Date of experience: June 28, 2021

Things that frustrated me while on the site.
May 29, 2021
Previous review

I wanted to ship an article as a gift and did not see how to did not see how to do it. Also was looking for the top to the black cat print I ordered but could not find it. Also I ordered 2 of those cat striped for 20% off and it does not look like I got the 20% off of them. Wished there was a phone number.

Date of experience: May 29, 2021
Arizona
1 review
0 helpful votes
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Their prices are usually a little more than what I like to pay, but the deals are incredible! Quality is always great, free shipping is a godsend, shipping is fast, customer service is good. It is a very reliable and professional website on the whole.

Date of experience: June 28, 2021
Pennsylvania
2 reviews
0 helpful votes
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Fine
June 28, 2021
Updated review

I know I should not be surprised due to the price, but the "dress" is such low quality I may be able to wear it just around the house or as a beach bathing suit coverup.

Date of experience: June 28, 2021

Fine
May 29, 2021
Previous review

Short snd sweet

Date of experience: May 29, 2021
California
1 review
0 helpful votes
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Pants not as described
June 28, 2021
Updated review

Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again. Long loading of pages.
Pants not white, more like unbleached muslin, off white color, so they don't match the very white top I ordered. The fabric is thinner than I want. Has pleats in the front, not in the description.

Date of experience: June 27, 2021

Pants not as described
June 26, 2021
Previous review

Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again. Long loading of pages.
Pants not white, more like unbleached muslin, off white color, so they don't match the very white top I ordered. The fabric is thinner than I want. Has pleats in the front, not in the description.

Date of experience: June 26, 2021

Long loading of pages
May 27, 2021
Previous review

Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again.

Date of experience: May 27, 2021
Maryland
1 review
0 helpful votes
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BAD
June 27, 2021
Updated review

I'm still waiting for a dress that was placed on May 30,2021. Paid for express shipping, I've written several times and no one acknowledges to my email.

Date of experience: June 27, 2021

Excellent
May 28, 2021
Previous review

Shopping has been very rewarding and the prices didn't hurt my bank account!

Date of experience: May 27, 2021
California
1 review
0 helpful votes
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Shipping
June 27, 2021
Updated review

Shopping is easy, freight cost is high for how long it takes to get your order.

Date of experience: June 27, 2021

Shipping
May 28, 2021
Previous review

Shopping is easy, freight cost is high for how long it takes to get your order.

Date of experience: May 28, 2021
California
1 review
0 helpful votes
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I have bought some shoes here, they have arrived perfect as they were in the photo, the shipping and tracking very well, they have arrived two days in advance, I will continue shopping in this online boutique.

Date of experience: June 27, 2021
Texas
2 reviews
1 helpful vote
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Scam from China
July 27, 2021

I was starting being suspicious when it was taking more than two weeks to receive the merch. When I got it, it didn't look much like the pictures at all and wanted to return 4 of the 6 things ordered. I went to try and return, but a vague note inside the package said I would have to get 'authorization' to return, which no US company I have dealt with has plus you only have 15 days from delivery date to return. Then I get an email one day later saying you have to ship to GUANGHZO China and by the way, YOU get to pay for the return. To send this package back will cost more than the actual clothes, so this was a huge rip off. Will never order from them again and don't suggest you do either.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your feedback.
We have sent you an email based on your query and please check your email inbox.
Purchase (except final sale items, swimwear, bags&accessories) can be returned within 30 days from the delivered date.

If you have any more issues, you can chat with us while we are online or contact our CS team via [email protected].
Thanks again and have a nice day!

North Carolina
1 review
0 helpful votes
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Not happy!
June 27, 2021
Updated review

The shirts did not fit they were to small. They made it impossible to return. They wanted pictures to show what was wrong with the shirts. Then basically they would not take them back or give credit. Will not be ordering from Zolucky again!

Date of experience: June 27, 2021

Beautiful
May 28, 2021
Previous review

So far very good. Hopefully the shirts will fit.

Date of experience: May 28, 2021
Tennessee
1 review
0 helpful votes
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Dresses looked like shower curtains!
July 27, 2021
Updated review

Summer dresses... false advertisement. Ugly merchandise!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for any inconvenience caused. We will keep improving on this.
We have sent info to you to solve the issue. Kindly pls check.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


Beautiful dresses
May 28, 2021
Previous review

Summer dresses...

Date of experience: May 27, 2021
Minnesota
3 reviews
0 helpful votes
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Only complaint is no jewelry lengths on necklaces. Sorry, I didn't put in any review for necklaces. Didn't order any... just 3 woman's blouses.

Date of experience: June 26, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
You didn't order any necklaces. Which item do you mean? Kindly pls send us the link or SPU number to check.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


Shopping good
May 27, 2021
Previous review

Only complaint is no jewelry lengths on necklaces.

Date of experience: May 26, 2021
GB
1 review
0 helpful votes
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I really liked the online experience with this website, my new skirt is the perfect length, I was a little scared that it was too mini, but it does not reach the knee. I also liked the fabric very much, it is not thin or thick. And it doesn't wrinkle.

Date of experience: June 26, 2021
California
1 review
0 helpful votes
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Love the prices but show size too big.
June 26, 2021
Updated review

Awesome! Easy, peasy. But it was very expensive to return. Therefore, please take me off your marketing list. I will not order from you again unless you cover the cost of return or find a place in the USA where merch can be returned or exchanged. Thank you.

Date of experience: June 26, 2021

Love the prices and merch
May 27, 2021
Previous review

Awesome! Easy, peasy.

Date of experience: May 27, 2021
New Jersey
1 review
0 helpful votes
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I have emailed them three times and have been given a ticket # but no address to return items. Shady company poor customer service. Company is a scam

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
All the email we received well will be replied with 24 hours.
We can't find your order. Kindly pls send us the correct order number and we can solve the issue for you.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!

Illinois
1 review
9 helpful votes
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Beautiful selection
June 26, 2021
Updated review

The most artistic styles around. But the larger sizes do not take into account what makes a woman larger. No room for larger chests or bellies, need to be longer to account for the hike up from additional body mass. Ordered 3 tops. 2 were nice, a bit shorter than I hoped. The third felt like tissue paper. No wonder that shirt was not shown on a model, but draped flat.

Date of experience: June 26, 2021

Beautiful selection
May 25, 2021
Previous review

Not your standard Tshirt. Style with comfort.

Date of experience: May 25, 2021
New Jersey
1 review
0 helpful votes
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Shirts
June 25, 2021
Updated review

The shorts ordered were as they appeared online. The shirts looked much different online. Actual fabric was very thin on 2 of shirts. The 3rd shirt's fabric was heavier than it appeared online. Product description could be a little more detailed.

Date of experience: June 25, 2021

Love the styles.
May 22, 2021
Previous review

Would like to have had access to a category feature for ease of finding specific items, such as 'pants', accessories, shirts, etc. Other than that... love the styles!

Date of experience: May 22, 2021
North Carolina
2 reviews
0 helpful votes
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Not as appears!
July 25, 2021

Dress is not as it shown in the ad. https://zolucky.com/products/casual-sleeveless-cotton-blend-dresses The light brown fabric is the only thing at the top & it is almost sheer... the rust colored liner is not there. The sheer fabric is the basis of the dress with the other fabrics just attached to the bottom only by seam instead of underneath. The sheer fabric does not swag over like the photo since it is a seam. A slip is a necessity since it is so thin. It is also like a sack instead of being tapered at the waist as shown in the ad. Disappointed to say the least!

Date of experience: June 25, 2021
Jules R. — Zolucky Rep
over a year old

Sorry that you are not satisfied with the item(s). :(

I will forward your feedback to our relative dept as well to improve the products and service.

Florida
1 review
0 helpful votes
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First Time Ordering
June 25, 2021
Updated review

Dress design looked exactly like the picture. It was though very very thin material and see through if not worn with a full slip. Other than that it was great.

Date of experience: June 25, 2021

First Time Ordering
May 25, 2021
Previous review

Ordering was easy. Need to see how the product come out.

Date of experience: May 25, 2021