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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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I did not have any problems. The T-Shirt was perfect.
Delivered quickly and packed nicely. They just don't fit and I need to return. Not the easiest to return.
I wanted to ship an article as a gift and did not see how to did not see how to do it. Also was looking for the top to the black cat print I ordered but could not find it. Also I ordered 2 of those cat striped for 20% off and it does not look like I got the 20% off of them. Wished there was a phone number.
I wanted to ship an article as a gift and did not see how to did not see how to do it. Also was looking for the top to the black cat print I ordered but could not find it. Also I ordered 2 of those cat striped for 20% off and it does not look like I got the 20% off of them. Wished there was a phone number.
Their prices are usually a little more than what I like to pay, but the deals are incredible! Quality is always great, free shipping is a godsend, shipping is fast, customer service is good. It is a very reliable and professional website on the whole.
I know I should not be surprised due to the price, but the "dress" is such low quality I may be able to wear it just around the house or as a beach bathing suit coverup.
Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again. Long loading of pages.
Pants not white, more like unbleached muslin, off white color, so they don't match the very white top I ordered. The fabric is thinner than I want. Has pleats in the front, not in the description.
Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again. Long loading of pages.
Pants not white, more like unbleached muslin, off white color, so they don't match the very white top I ordered. The fabric is thinner than I want. Has pleats in the front, not in the description.
Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again.
I'm still waiting for a dress that was placed on May 30,2021. Paid for express shipping, I've written several times and no one acknowledges to my email.
Shopping has been very rewarding and the prices didn't hurt my bank account!
Shopping is easy, freight cost is high for how long it takes to get your order.
Shopping is easy, freight cost is high for how long it takes to get your order.
I have bought some shoes here, they have arrived perfect as they were in the photo, the shipping and tracking very well, they have arrived two days in advance, I will continue shopping in this online boutique.
I was starting being suspicious when it was taking more than two weeks to receive the merch. When I got it, it didn't look much like the pictures at all and wanted to return 4 of the 6 things ordered. I went to try and return, but a vague note inside the package said I would have to get 'authorization' to return, which no US company I have dealt with has plus you only have 15 days from delivery date to return. Then I get an email one day later saying you have to ship to GUANGHZO China and by the way, YOU get to pay for the return. To send this package back will cost more than the actual clothes, so this was a huge rip off. Will never order from them again and don't suggest you do either.
The shirts did not fit they were to small. They made it impossible to return. They wanted pictures to show what was wrong with the shirts. Then basically they would not take them back or give credit. Will not be ordering from Zolucky again!
Summer dresses... false advertisement. Ugly merchandise!
Sorry for any inconvenience caused. We will keep improving on this.
We have sent info to you to solve the issue. Kindly pls check.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
Only complaint is no jewelry lengths on necklaces. Sorry, I didn't put in any review for necklaces. Didn't order any... just 3 woman's blouses.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
You didn't order any necklaces. Which item do you mean? Kindly pls send us the link or SPU number to check.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
I really liked the online experience with this website, my new skirt is the perfect length, I was a little scared that it was too mini, but it does not reach the knee. I also liked the fabric very much, it is not thin or thick. And it doesn't wrinkle.
Awesome! Easy, peasy. But it was very expensive to return. Therefore, please take me off your marketing list. I will not order from you again unless you cover the cost of return or find a place in the USA where merch can be returned or exchanged. Thank you.
I have emailed them three times and have been given a ticket # but no address to return items. Shady company poor customer service. Company is a scam
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
All the email we received well will be replied with 24 hours.
We can't find your order. Kindly pls send us the correct order number and we can solve the issue for you.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
The most artistic styles around. But the larger sizes do not take into account what makes a woman larger. No room for larger chests or bellies, need to be longer to account for the hike up from additional body mass. Ordered 3 tops. 2 were nice, a bit shorter than I hoped. The third felt like tissue paper. No wonder that shirt was not shown on a model, but draped flat.
The shorts ordered were as they appeared online. The shirts looked much different online. Actual fabric was very thin on 2 of shirts. The 3rd shirt's fabric was heavier than it appeared online. Product description could be a little more detailed.
Would like to have had access to a category feature for ease of finding specific items, such as 'pants', accessories, shirts, etc. Other than that... love the styles!
Dress is not as it shown in the ad. https://zolucky.com/products/casual-sleeveless-cotton-blend-dresses The light brown fabric is the only thing at the top & it is almost sheer... the rust colored liner is not there. The sheer fabric is the basis of the dress with the other fabrics just attached to the bottom only by seam instead of underneath. The sheer fabric does not swag over like the photo since it is a seam. A slip is a necessity since it is so thin. It is also like a sack instead of being tapered at the waist as shown in the ad. Disappointed to say the least!
Sorry that you are not satisfied with the item(s). :(
I will forward your feedback to our relative dept as well to improve the products and service.
Dress design looked exactly like the picture. It was though very very thin material and see through if not worn with a full slip. Other than that it was great.
Ordering was easy. Need to see how the product come out.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thanks for your feedback.
We have sent you an email based on your query and please check your email inbox.
Purchase (except final sale items, swimwear, bags&accessories) can be returned within 30 days from the delivered date.
If you have any more issues, you can chat with us while we are online or contact our CS team via [email protected].
Thanks again and have a nice day!