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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Colorado
2 reviews
0 helpful votes
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Slow delivery
August 1, 2021
Updated review

I have bought before but have not received my items in over 45 days and have not had any feedback on why it is taking so long.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 1, 2021
Jules R. Zolucky Rep
over a year old

Sorry for the inconvenience. We still need time to prepare the rest order since the item is hot sale.
==
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Slow delivery
June 21, 2021
Previous review

I have bought before but have not received my items in over 45 days and have not had any feedback on why it is taking so long.

Date of experience: May 22, 2021
Japan
1 review
7 helpful votes
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Amazing website even for a person with chronic anxiety like me. My sister also bought here without problems, she loved it, she has amazing clothes and there is a better chance that it will fit me (I am SMALL, but my hips are a bit bigger), usually almost nothing fits me. I was surprised by the free shipping offers. Overall this was the best online shopping experience you could ask for. I would recommend this site to anyone :)

Date of experience: July 1, 2021
New Jersey
1 review
0 helpful votes
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Buyer Beware
July 31, 2021

Although this company ships from a distribution point in California, if u have to return something, they will make you ship it back to CHINA at your expense!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 1, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. But we can't find your order, did you contact the wrong company to solve out your issue?
Return policy can check on: https :// zolucky. Com/information/Returns%20%26%20Exchanges, (Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded.)
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

Florida
1 review
0 helpful votes
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Not what I expected
July 1, 2021
Updated review

The quality is disappointing. The length of the dress is too short.

Date of experience: July 1, 2021

So far good
May 29, 2021
Previous review

So far it was good, let's see the quality of the items

Date of experience: May 29, 2021
Maryland
1 review
1 helpful vote
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Return items
August 1, 2021

I received most of my orders, still missing two items. Delivery takes awhile but it's coming from China so expect this. I ordered all clothing as size Large. Two of the 6 were way smaller than the others so i requested instructions on how i can do to return them as there is nothing in any of the delivery packages but the clothing.
I receive an email that states i will be responsible for all shipping charges/custom fees, etc. for the return.
REALLY? First off, I gave you the correct size according to your chart so why would most items fit and the other two not? I'll not purchase anything from this site again

Date of experience: July 1, 2021
South Carolina
1 review
0 helpful votes
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Size
July 31, 2021
Updated review

Have a hard time choosing US sizes. My size in Bottoms are mediums and according to your sizes I need a 3X.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 1, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment.We recommend you use “Size Chart “ to better determine your ideal size, because sizing varies between our items.

”Size Chart ” with detailed product measurements is included on each product page.

As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.

Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
==
Do you mean you need to change all the items to 3Xl on your order?
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Size
July 30, 2021
Previous review

Have a hard time choosing US sizes. My size in Bottoms are mediums and according to your sizes I need a 3X.

Date of experience: June 30, 2021
Georgia
2 reviews
0 helpful votes
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Great Selection
July 1, 2021
Updated review

Great selection in my size and colors. I can't wait to receive my purchase and hope everything is as expected,

Date of experience: June 30, 2021

Great Selection
May 30, 2021
Previous review

Great selection in my size and colors. I can't wait to receive my purchase and hope everything is as expected,

Date of experience: May 30, 2021
California
1 review
0 helpful votes
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Linen Pants too small
July 1, 2021
Updated review

Need to return for larger size but can't reach anyone

Date of experience: June 30, 2021

User Friendly
May 31, 2021
Previous review

Awesome!

Date of experience: May 31, 2021
Pennsylvania
1 review
0 helpful votes
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Returns
July 30, 2021

Hi, I have sent you a notice for a prepaid label. Claire Couto 64 County road 627, Phillipsburg, NJ 08*******419. I need to return items. Thank You, Claire

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 30, 2021
Jules R. Zolucky Rep
over a year old

Sorry. We can not find your order.

If you want to reutrn. You can email us.

Please chat us during our working hours or email [email protected] us if you have any more issues.

California
1 review
0 helpful votes
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Online store of alternative clothing, vibrant and quality designs. Very effective delivery service within the deadlines.

Date of experience: June 30, 2021
Wisconsin
1 review
0 helpful votes
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The shirts in the photos are made to look like they are long and will hang half way or past the butt cheeks, they are just below the waistline. It took over a month to receive my whole order! The last two items I had to inquire why it took so log. The last item was sewn so poorly that there is a hole in it.
I do not want to return the item because I DO NOT want to work with this company EVER again!
Not to mention I placed 1 order and was bombarded with 30 advertising e-mails BEFORE I received my order.
I will not put my order number in because I DO NOT want any respond from the company, I will never do any business with them again! If it is filtered out because of it's negativity, this company is not legitimate.

Date of experience: June 30, 2021
Jules R. Zolucky Rep
over a year old

Sorry that you are not satisfied with the item(s).

However, we can not find your order.

Please chat us during our working hours or email [email protected] us if you have any more issues.

Oregon
1 review
2 helpful votes
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Ignored Return
July 30, 2021

I bought several items from Zolucky end of March for a trip in April. They arrived after my trip, but no matter I like the items except for 1 dress that didn't fit. I followed procedure to get return authorization for the dress.
Authorization promised within 48 hours. It never came. I waited. Repeated the process and waited again. No authorization came. Ever. I emailed customer service and have yet to get a reply. Be careful of this company. They have lost my business.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 29, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

For returning the item, we have answered you many times already. Kindly please check your mailbox or spam email.

In order to solve the issue, we have sent info to you. Kindly pls check and reply us.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!

Wisconsin
1 review
0 helpful votes
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First Time
June 29, 2021
Updated review

Your Web site was very, very, very easy to use. Thanks.

Date of experience: June 29, 2021

First Time
May 23, 2021
Previous review

Easy to use.

Date of experience: May 22, 2021
California
1 review
0 helpful votes
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When i clicked submit, you changed the price on me
June 29, 2021
Updated review

You changed the price on me when i clicked submit and coupon fall of

Date of experience: June 29, 2021

When i clicked submit, you changed the price on me
July 27, 2021
Previous review

You changed the price on me when i clicked submit and coupon fall of

Date of experience: June 27, 2021
Canada
1 review
0 helpful votes
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Looks can Fool!
June 29, 2021
Updated review

I was overwhelmed and overjoyed when looking on line at the great selections! Upon ordering them and receiving the items, my joy turned to sadness. The poor quality was one factor as well as the poor fit. I wanted to return each item but was told that I would have to cover the cost of the return to China! Customer Service department appeared sympathetic and offered me a small percentage off my next offer. I chose to cancel my returns and donate the items to charity.

Date of experience: June 29, 2021

Great Selections!
May 30, 2021
Previous review

So many great items and so very hard to choose!

Date of experience: May 30, 2021
California
1 review
0 helpful votes
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Very efficient and easy to use website and delivery was done in an acceptable time with follow up when available!

Date of experience: June 29, 2021
Colorado
1 review
0 helpful votes
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Don't fall for it!
July 29, 2021

Don't buy from this company. If you need to return, you have to return to China! False advertising! I order a shirt and a dress that turned out to be too small. When I requested to return I was told I had to return to China!

My advise, don't order from this company!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 29, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
Purchase (except final sale item(s), swimwears, underwear, bags and accessories) can be returned within 30 days from the delivered date.
What's your order number? Kindly pls advise so that we can solve your issue. ​
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!

New Hampshire
1 review
0 helpful votes
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ED18 discount code
June 29, 2021
Updated review

No place to put in my ED18 discount code on my orper just places. Otherwise I really enjoy Zolucky. The discount code was automatically applied but the email said to enter it on site so it was confusing.

Date of experience: June 29, 2021

ED18 discount code
July 27, 2021
Previous review

No place to put in my ED18 discount code on my orper just places. Otherwise I really enjoy Zolucky.

Date of experience: June 27, 2021
Louisiana
2 reviews
0 helpful votes
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A pleasant shopping experience
June 29, 2021
Updated review

Very good selection of items at fair prices. I found what I needed for summer-thank you!

Date of experience: June 28, 2021

A pleasant shopping experience
May 24, 2021
Previous review

Very good selection of items at fair prices. I found what I needed for summer-thank you!

Date of experience: May 23, 2021
New York
1 review
0 helpful votes
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I would suggest you turn your computer off rather than be suckered into the flash ads from ZOLUCKY! I ordered a couple of hundred dollars worth of clothing from the company. I received it at least a month after I ordered it. Not one piece of clothing fit properly. The tops were ill proportioned and the pants would have fit a giant. I neatly refolded everything, all ready to return to the company. When I went on line to find the return address it was suggested that rather than send the clothes back I accept a 15 percent credit and have the clothes altered. I replied that was not an acceptable alternative and that I wanted to return the clothes for a full credit. I have tried to reach the company now for the last 2 weeks and have had no response. I wish I had read the reviews of the company before I ordered. Disreputable company BEWARE!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.
We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Have a good day!