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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Have not received items yet just ordered check back later
Have not received items yet just ordered check back later
I ordered a 3x per the siZing information. It was not accurate and I will be finding a new owner. I hear that your return policy is poor at best and is rather not bother with the argument.
I would have given a 5 start, but I am reserving that for until after I receive the order.
Fast delivery, excellent communication and very accommodating. I needed a last minute outfit for a very special occasion, they quickly answered my questions and helped me find a solution.
Found your website very difficult. I hope I have learned and it will be easier.
Found your website very difficult. I hope I have learned and it will be easier.
Clothes received are not what is pictured on their website. If you want to return and ask for a refund forget it. They will tell you the clothes come from China and you're responsible for the postage fees for returning. The fees are more than the item. They will offer you a 15% discount instead.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
Easy to update cart, great coupons available, good options for payment, and love the ability to get free shipping.
Easy to update cart, great coupons available, good options for payment, and love the ability to get free shipping.
Did not think to check to see if Zolucky sold petites. Was so excited about the choices and prices. Now I have to hem them because I am so short. Would purchase more if they carried petite sizes.
The clothes are cheaply made and way too small. If you even attempt to get a refund, they make it next to impossible to do. Plus, you have to pay the shipping back to China which costs more than the clothes. Customer service is a waste!
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
I ordered this dress for my mother and it arrived yesterday. It is absolutely dazzling. It was not personalized, so it was a little big on the back, but it is absolutely delighted with the cost and the appearance of the dress. She plans to buy another, we are both delighted with our orders.
Could not get back to continue shopping after I went into my cart
I enjoyed shopping and seeing all of the summer fashions. I did not like that I had to be careful with ordering the correct size! Each item is sized different and I am hoping that I ordered the correct sizes.
I enjoyed shopping and seeing all of the summer fashions. I did not like that I had to be careful with ordering the correct size! Each item is sized different and I am hoping that I ordered the correct sizes.
I ordered 4 dresses that were advertised as cotton. They are not. Very cheaply made. Something you could find in the. 99 cent store. I only recieved one of them after waiting months. I asked for a refund and have not heard back from the company. Don't get suckered into buying from them like I did. I will notify my bank and see if I can get a refund. Lesson learned. Don't buy from Facebook!
Sorry that you are not satisfied with the item(s).
May I know your order number?
If you run into any issues, please do not hesitate to contact us at [email protected]
Best regards,
ZOLUCKY
I love the clothes on this website so much that I bought back a dress and a pair of boots. Everything is of good quality and very comfortable boots.
I like things that are different I was not satisfied with some of the blouses. Cheap materials and thin.
The fabric was polyester even though it was supposed to be cotton blend. Wide stitches, poorly made. Like Dollar Store clothes. Size small was too big. Went straight to the donation bag.
Thanks for your feedback. We have sent you an email based on your query and please check your email inbox.
If you have any more issues, you can chat with us while we are online or contact our CS team via [email protected].
Thanks again and have a nice day!
Ordered a dress
This is what I received
Look at the picture below
Nothing left to say.
Do not buy from Zolucky
Thanks for your feedback.
We have sent you an email based on your query and please check your email inbox.
If you have any more issues, you can chat with us while we are online or contact our CS team via [email protected].
Thanks again and have a nice day!
Confusing discount codes. Cute shirts. But I'm 99% sure they gave me the wrong one. I like it though, so I'm not gonna go through the process of trying to return it and get the right one. Whatever.
Thanks for your comment. You enjoyed the discount on this order, maybe you use the wrong code.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
The clothes are very cute and the styles are nice. Living in a hot humid climate however, the fabrics with more poly than cotton makes them a little too hot for our area. The dress I bought did not look like the picture, I'm 5'9 and will have to hem it up. The tops were nice, but I can't wear them till it cools off here in Florida.
You can spend an afternoon looking. When shipping is $19, it pays to go back and look for items to get you to free shipping. Can take a while. Great choices. I would have liked more detail on the type of fabrics. But the sizing tables worked pretty well except for the dress.
But you can spend an afternoon looking. When shipping is $19, it pays to go back and look for items for $19. Can take a while. Great choices. Hope I love the fabrics. I would have like more detail on the type of fabrics.
Didn't look anything like the pictures. Cheap material and I was very disappointed
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Return instruction has been sent by email. Kindly pls check and advise if you have any issue.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Have a good day!