Zolucky has been reported to offer refunds and compensation, or use threats and intimidation, to remove negative reviews. If you have evidence of such behavior, please report it to the FTC, where each incident can lead to a $50K fine.

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zolucky

Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Zolucky?
grey stargrey stargrey stargrey stargrey star

Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Ohio
5 reviews
0 helpful votes
Follow Nancy S.
Unfollow Nancy S.
Share Review
Report Review

Great
July 7, 2021
Updated review

Always exciting, and enjoyed my purchases very much

Date of experience: July 7, 2021

Great
December 25, 2020
Previous review

Always exciting

Date of experience: December 25, 2020
Canada
1 review
0 helpful votes
Follow Raymond K.
Unfollow Raymond K.
Share Review
Report Review

Yesterday we received my daughter's dress and it looks like a glove. It is so beautiful and will look awesome for your formal party. Thank you. We are very happy to have found your website, since it has eliminated the worry of looking for it.

Date of experience: July 7, 2021
Nevada
2 reviews
0 helpful votes
Follow DEE M.
Unfollow DEE M.
Share Review
Report Review

When received dress the fit was NOTHING like the picture. From all reviews it would not be advantageous for me to try and get my money back since everyone says it will be expensive for shipping back to CHINA. I should have researched this company better since it looks like they are under a couple different names. Quality is lacking in the cheap materials and fit.

Date of experience: July 7, 2021

Need Better Pics to Show Fit & Length
July 6, 2021
Previous review

Return to back page does not take to most current. Should be able to see more items on a page.

Date of experience: June 6, 2021
Washington
1 review
0 helpful votes
Follow Dave D.
Unfollow Dave D.
Share Review
Report Review

Fun styles
July 7, 2021
Updated review

Lots of fun styles to look at. Vibrant colors and very cool designs!

Date of experience: July 6, 2021

Fun styles
June 6, 2021
Previous review

Lots of fun styles to look at. Vibrant colors and very cool designs!

Date of experience: June 6, 2021
California
1 review
0 helpful votes
Follow Hilary D.
Unfollow Hilary D.
Share Review
Report Review

They have clothes with very nice designs and cheaper than in many stores. This time I ordered a swimsuit and it arrived perfect, thank you very much.

Date of experience: July 6, 2021
Wisconsin
1 review
0 helpful votes
Follow Dave F.
Unfollow Dave F.
Share Review
Report Review

MS. L
August 5, 2021
Updated review

TERRIBLE EXPERIANCE! Will never shop with this company again! Took 22 days to arrive, product is so cheaply made I will not even wear it. I didn't even think about sending it back for a refund because of the length it took to get it. VERY DISAPPOINTED!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


MS. L
June 6, 2021
Previous review

So far so good. Will wait to see if the item fits, fingers crossed. Have never purchased clothing on line before.

Date of experience: June 6, 2021
California
1 review
0 helpful votes
Follow Teuila G.
Unfollow Teuila G.
Share Review
Report Review

I ordered tops. Took forever to get. None of them looked ANYTHING like the photo (colors were not even close and shapes were WAY off). Customer service is horrible. I returned the first part of order, they would not refund me. Wanted to return 2nd part but they made it insanely difficult. I disputed charge with my bank and can not get it reversed. I paid for clothes that I do not have and ones that I will NEVER wear. False advertisement, I recommend saving your money and sanity. After this initial review, I was told by Zolucky that removing it would "encourage" them to better serve me. They offered a lousy 30% refund and said I could keep the shirts. 30% for 3 items that were ALREADY returned and the rest that I will never wear.

Date of experience: July 6, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

Minnesota
2 reviews
0 helpful votes
Follow Susan C.
Unfollow Susan C.
Share Review
Report Review

Nice selection of clothes and accessories!
July 6, 2021
Updated review

Very easy to navigate the website. The only hard part was choosing! Big selection. Great prices!

Date of experience: July 5, 2021

Great variety and prices
June 5, 2021
Previous review

Easy breezy and fun!

Date of experience: June 5, 2021
Utah
1 review
0 helpful votes
Follow William O.
Unfollow William O.
Share Review
Report Review

The Best
July 6, 2021
Updated review

It is simple with easy pay data. Great Clothing. I love your prices too.

Date of experience: July 5, 2021

The Best
June 5, 2021
Previous review

It is simple with easy pay data. Great Clothing.

Date of experience: June 5, 2021
Texas
2 reviews
0 helpful votes
Follow Sally J.
Unfollow Sally J.
Share Review
Report Review

Great gift
July 6, 2021
Updated review

I bought again. So experience was good. Took a long time to get here after it was shipped.

Date of experience: July 5, 2021

Things got in cart at end of checkout.
June 5, 2021
Previous review

Extra stuff

Date of experience: June 5, 2021
Maryland
1 review
0 helpful votes
Follow Eric Y.
Unfollow Eric Y.
Share Review
Report Review

Be careful
July 6, 2021
Updated review

It makes it seem like returns are easy- till you need to

Date of experience: July 5, 2021

Can't wait
June 5, 2021
Previous review

Found pretty items

Date of experience: June 5, 2021
Tennessee
1 review
0 helpful votes
Follow Thomas N.
Unfollow Thomas N.
Share Review
Report Review

Looked great on the site, but…
August 4, 2021
Updated review

The quality was less than expected. Size varied greatly between items. One pair of pants were not even hemmed.

Date of experience: July 5, 2021

Loved the experience!
June 5, 2021
Previous review

Site was easy to navigate. Loved the colors and prints/patterns!

Date of experience: June 5, 2021
Washington
1 review
0 helpful votes
Follow Teresa R.
Unfollow Teresa R.
Share Review
Report Review

I ordered two dresses from this company and they were totally nothing like what I ordered and they were knit when was supposed to be a denim with white lace and the other muscles to be a cotton now they want me to send it back why do I need to send things back when I get it wrong

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment.We can't find the order number you send to us. Pls advise and advise the correct one for checking.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

Colorado
1 review
0 helpful votes
Follow George Q.
Unfollow George Q.
Share Review
Report Review

A little nervous dealing with a company I don't know
July 5, 2021
Updated review

Easy to navigate still nervous I don't know what to expect I've never shopped with zolucky

Date of experience: July 5, 2021

A little nervous dealing with a company I don't know
August 3, 2021
Previous review

Easy to navigate still nervous I don't know what to expect I've never shopped with zolucky

Date of experience: July 4, 2021
Japan
1 review
1 helpful vote
Follow Brandi C.
Unfollow Brandi C.
Share Review
Report Review

Amazing service, I reviewed the reviews before ordering since I had never heard of the company before and decided to try. I received an email thanking me for buying them and my item arrived in a few days! I will buy again.

Date of experience: July 5, 2021
Georgia
1 review
0 helpful votes
Follow Peter B.
Unfollow Peter B.
Share Review
Report Review

Disapointed
July 5, 2021
Updated review

Poor quality... I gave all of it away. Not interested anymore!

Date of experience: July 5, 2021

Very good!
June 1, 2021
Previous review

Can't wait to see the items I selected!

Date of experience: June 1, 2021
Virginia
1 review
0 helpful votes
Follow Dave R.
Unfollow Dave R.
Share Review
Report Review

Good shopping experience
July 5, 2021
Updated review

I am a first-time shopper and I liked what I saw.:-) So do all my family and friends who have seen my three "Grandma" tee shirts. I will be ordering more for two girlfriends who will become grandmothers in August!

Date of experience: July 5, 2021

Good shopping experience
June 4, 2021
Previous review

I am a first-time shopper and I liked what I saw.:-)

Date of experience: June 4, 2021
Oregon
2 reviews
0 helpful votes
Follow Linda X.
Unfollow Linda X.
Share Review
Report Review

Really unhappy!
August 4, 2021
Updated review

I ordered a dress and 2 bags. The dress came first, but was not what I ordered. The dress was supposed to be a cotton blend, but was clearly polyester and a cheap imitation of what was pictured. I tried to contact you and get the code for sending it back, but I kept getting a message that said the number to return was wrong. So, I sent it back with a note explaining that I wanted a refund. The two bags are ok.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 4, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

Email with return instruction was sent before. You may need to double check your spam folder if you don't have it.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Have a good day!


OK
June 3, 2021
Previous review

I LIKE THE SELECTION, BUT MOST OF MY MAIL, ETC COMES TO A POST OFFICE BOX. IS IT POSSIBLE TO HAVE MY ITEMS SENT TO: P. O. BOX 315
Canby, OR 97013? I have put my house address, but that might not work out as it is in my landlord's name.

Date of experience: June 3, 2021
California
1 review
0 helpful votes
Follow John T.
Unfollow John T.
Share Review
Report Review

This is my first time and I hope that I won't be sorry. I am very unhappy with the dress. It was not true to size and the color online looked like a nice yellow but was not yellow in person.

Date of experience: July 4, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
The color devaiation will be affacted by the light when shooting.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Have a good day!


First Time
June 3, 2021
Previous review

This is my first time and I hope that I won't be sorry

Date of experience: June 2, 2021
Arizona
1 review
0 helpful votes
Follow Brian W.
Unfollow Brian W.
Share Review
Report Review

Easy to place order
July 4, 2021
Updated review

Product was what I expected. The only frustrating thing is that shipping takes longer than most. If you need something right away you may want to shop more.

Date of experience: July 4, 2021

Easy to place order
June 4, 2021
Previous review

Product description good

Date of experience: June 4, 2021