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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Arizona
2 reviews
0 helpful votes
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Excellent
July 9, 2021
Updated review

I enjoyed seeing the variety and being able to pick the colors and style I liked and was available in the larger sizes and still looks cute and not like most of the stores selection for larger sizes. Thanks. I hope they look good on me as they did on the models.

Date of experience: July 9, 2021

Excellent
June 9, 2021
Previous review

I enjoyed seeing the variety and being able to pick the colors and style I liked and was available in the larger sizes and still looks cute and not like most of the stores selection for larger sizes. Thanks. I hope they look good on me as they did on the models.

Date of experience: June 9, 2021
California
1 review
0 helpful votes
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First time using this online service. I'm very happy. Easy to use website and products arrived quickly. Exactly what I ordered and the price was also good. I would definitely buy from this online store service again.

Date of experience: July 9, 2021
Colorado
1 review
0 helpful votes
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Nightmare transaction
August 8, 2021

Items were of poor quality. Return processing center in China at buyers expense. Never again. Ripped off for $61.00.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2021
Jules R. Zolucky Rep
over a year old

We have sent you an email based on your query and please check your email inbox.

If you have any more issues, you can contact our CS team via [email protected].
Thanks again and have a nice day!

New Jersey
2 reviews
0 helpful votes
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Great Service - Questionable sizes
July 9, 2021
Updated review

Great selection, I only gave it three stars because the sizing was all over the place. This was my first order from Zolucky, the prices are great, good selection; but, be careful with sizing. Some mediums fit great, some were too small. The large was too small the extra large was huge. Not worth returning anything b/c of the price point- so I would caution on the sizes.

Date of experience: July 9, 2021

Summer Shopping Made Easy
June 9, 2021
Previous review

Great selection and prices. I am giving it a five star for ease of use of the site. Hopefully the clothes will be worth the wait.

Date of experience: June 9, 2021
Texas
1 review
0 helpful votes
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Shopping experience
July 9, 2021
Updated review

My shopping experience when smoothly. I like that I was able to click on the picture and see the item in more than one color where available and it automatically enlarged.
I was not quite ready to order and was given a free offer by entering my email but it was not a submit/claim button.

Date of experience: July 9, 2021

Shopping experience
June 9, 2021
Previous review

My shopping experience when smoothly. I like that I was able to click on the picture and see the item in more than one color where available and it automatically enlarged.
I was not quite ready to order and was given a free offer by entering my email but it was not a submit/claim button.

Date of experience: June 9, 2021
New Jersey
1 review
0 helpful votes
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Shopping experience
July 9, 2021
Updated review

I enjoyed show on your site, and I like the products I bought, but I am a bit disappointed that the quality of the shoes is not as good as I expected.

Date of experience: July 9, 2021

Shopping experience
June 9, 2021
Previous review

Like your merchandise

Date of experience: June 9, 2021
Maryland
2 reviews
0 helpful votes
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I like this site
July 9, 2021
Updated review

The cotton polyester blends have a cotton lining so I can wear them. Site is easy to navigate.

Date of experience: July 9, 2021

I like this site
June 9, 2021
Previous review

The cotton polyester blends have a cotton lining so I can wear them. Site is easy to navigate.

Date of experience: June 9, 2021
Connecticut
2 reviews
0 helpful votes
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I like the designs!
August 8, 2021
Updated review

Shopping was fairly easy. Picking sizes is not. I was careful to check the sizing info, but still had issues with the fits. Plus the fit, even if the right size, is sometimes not as expected. Fabrics are thin, but pricing is very inexpensive.

Date of experience: July 9, 2021

Hoping everything fits!
June 9, 2021
Previous review

Shopping was fairly easy. Not sure if I picked the right sizes, but glad there were measurements. Thank you!

Date of experience: June 9, 2021
Minnesota
1 review
0 helpful votes
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Love the styles
August 8, 2021
Updated review

Looked simple enough,. Items came quickly. Some items did not fit as well as they could have.
I'm still thinking about returning two items.

Date of experience: July 8, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. We send the item as described, You could contact us to get the return label if you don't want to keep it.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Love the styles
July 7, 2021
Previous review

Looked simple enough,.

Date of experience: June 7, 2021
Arizona
1 review
0 helpful votes
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Shoppinng
July 8, 2021
Updated review

It is very easy to shop on their site. And the discounts are great too.

Date of experience: July 8, 2021

Sun
June 7, 2021
Previous review

I like the styles

Date of experience: June 7, 2021
Ohio
3 reviews
0 helpful votes
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Order
August 7, 2021
Updated review

The shipping costs too high. Probably won't order from here again.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment.
Shipping cost depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Order
July 6, 2021
Previous review

The shipping costs too high. Probably won't order from here again.

Date of experience: June 6, 2021
Kansas
2 reviews
0 helpful votes
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Renee
July 8, 2021
Updated review

Love the choices. I hope the quality is as good as it looks online.

Date of experience: July 8, 2021

Renee
June 7, 2021
Previous review

Love the choices. I hope the quality is as good as it looks online.

Date of experience: June 6, 2021
Utah
1 review
0 helpful votes
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Not what I expected
July 8, 2021
Updated review

The Clothes are bigger than what they say, and this includes the shoes. Because of what I would of had to go through to return them, I decided to give them away.

Date of experience: July 8, 2021

Free shipping
July 8, 2021
Previous review

It said if I spent over 50.00 I would get free shipping, so I ordered another product, but still had to pay shipping, my order is over 70.00 and it gave a code to use to get one of my tops free this is the code OP15, when I used it, it said I could not use it.

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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Very good experience.
August 7, 2021

The third time I use this page and I love the service and the dresses. I asked for some suggestions of new dresses based on my first order and they responded very quickly with some excellent options.

Date of experience: July 8, 2021
Illinois
2 reviews
0 helpful votes
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I didnt like the fact that I could not see any customer reviews.
Its awful they offer a 15% cash return only on items, or you can send the items back and be charged shipping fees to China! Who knew that I. So they just screw you royally, dont count on any return,
It will cost a fortune to send the stuff back. Worst place Ive ever delt with!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment.We send the item as described. You could contact us for the return label if you don't want to keep the items.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Couldnt see any customer reviews didnt like that
June 5, 2021
Previous review

I didnt like the fact that I could not see any customer reviews.

Date of experience: June 5, 2021
Washington
1 review
0 helpful votes
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Unexpected Discount
July 8, 2021
Updated review

Before checkout, a 20% discount was offered unexpectedly. Simple order process and saved $ to boot!

Date of experience: July 8, 2021

Unexpected Discount
June 8, 2021
Previous review

Before checkout, a 20% discount was offered unexpectedly. Simple order process and saved $ to boot!

Date of experience: June 7, 2021
Texas
2 reviews
0 helpful votes
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Quick and easy
July 8, 2021
Updated review

First time I've ordered with Zolucky! Quick and easy. I've seen the products many times and they are darling. I'm excited to receive my order!

Date of experience: July 8, 2021

Quick and easy
June 8, 2021
Previous review

First time I've ordered with Zolucky! Quick and easy. I've seen the products many times and they are darling. I'm excited to receive my order!

Date of experience: June 7, 2021
Kentucky
1 review
0 helpful votes
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I will never buy from Zolucky again. I placed an order then immediately noticed a typo in the address. I promptly emailed customer service with correct address and got an automated response. They never bothered to correct the address. The order did not ship … from China…for over 2 weeks. Then it took a couple more weeks to get here. The problem is, I never received it. Tracking says it was marked "return to sender". Zolucky insists it was delivered and would not refund. They obviously could not read the tracking information even though I emailed the exact statement from tracking. I was out over $100, with no resolution. Terrible customer service..

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 7, 2021
Jules R. Zolucky Rep
over a year old

We have sent you an email based on your query and please check your email inbox.

If you have any more issues, you can contact our CS team via [email protected].
Thanks again and have a nice day!

Washington
4 reviews
0 helpful votes
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Great prices
July 7, 2021
Updated review

Love looking at all the merchandise. So many options and great values to pick from and a amazing shopping experience.

Date of experience: July 7, 2021

Great prices
June 6, 2021
Previous review

Love looking at all the merchandise. So many options and great values to pick from and a amazing shopping experience.

Date of experience: June 6, 2021
California
1 review
0 helpful votes
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Happy With Purchase
July 7, 2021
Updated review

Shopping was easy and the prices were good! Very Happy with my purchases.

Date of experience: July 7, 2021

Happy With Purchase
May 29, 2021
Previous review

Shopping was easy and the prices were good! Very Happy with my purchases.

Date of experience: May 28, 2021