Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I enjoyed seeing the variety and being able to pick the colors and style I liked and was available in the larger sizes and still looks cute and not like most of the stores selection for larger sizes. Thanks. I hope they look good on me as they did on the models.
I enjoyed seeing the variety and being able to pick the colors and style I liked and was available in the larger sizes and still looks cute and not like most of the stores selection for larger sizes. Thanks. I hope they look good on me as they did on the models.
First time using this online service. I'm very happy. Easy to use website and products arrived quickly. Exactly what I ordered and the price was also good. I would definitely buy from this online store service again.
Items were of poor quality. Return processing center in China at buyers expense. Never again. Ripped off for $61.00.
Great selection, I only gave it three stars because the sizing was all over the place. This was my first order from Zolucky, the prices are great, good selection; but, be careful with sizing. Some mediums fit great, some were too small. The large was too small the extra large was huge. Not worth returning anything b/c of the price point- so I would caution on the sizes.
Great selection and prices. I am giving it a five star for ease of use of the site. Hopefully the clothes will be worth the wait.
My shopping experience when smoothly. I like that I was able to click on the picture and see the item in more than one color where available and it automatically enlarged.
I was not quite ready to order and was given a free offer by entering my email but it was not a submit/claim button.
My shopping experience when smoothly. I like that I was able to click on the picture and see the item in more than one color where available and it automatically enlarged.
I was not quite ready to order and was given a free offer by entering my email but it was not a submit/claim button.
I enjoyed show on your site, and I like the products I bought, but I am a bit disappointed that the quality of the shoes is not as good as I expected.
The cotton polyester blends have a cotton lining so I can wear them. Site is easy to navigate.
The cotton polyester blends have a cotton lining so I can wear them. Site is easy to navigate.
Shopping was fairly easy. Picking sizes is not. I was careful to check the sizing info, but still had issues with the fits. Plus the fit, even if the right size, is sometimes not as expected. Fabrics are thin, but pricing is very inexpensive.
Shopping was fairly easy. Not sure if I picked the right sizes, but glad there were measurements. Thank you!
Looked simple enough,. Items came quickly. Some items did not fit as well as they could have.
I'm still thinking about returning two items.
Thanks for your comment. We send the item as described, You could contact us to get the return label if you don't want to keep it.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
It is very easy to shop on their site. And the discounts are great too.
Thanks for your comment.
Shipping cost depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
The Clothes are bigger than what they say, and this includes the shoes. Because of what I would of had to go through to return them, I decided to give them away.
It said if I spent over 50.00 I would get free shipping, so I ordered another product, but still had to pay shipping, my order is over 70.00 and it gave a code to use to get one of my tops free this is the code OP15, when I used it, it said I could not use it.
The third time I use this page and I love the service and the dresses. I asked for some suggestions of new dresses based on my first order and they responded very quickly with some excellent options.
I didnt like the fact that I could not see any customer reviews.
Its awful they offer a 15% cash return only on items, or you can send the items back and be charged shipping fees to China! Who knew that I. So they just screw you royally, dont count on any return,
It will cost a fortune to send the stuff back. Worst place Ive ever delt with!
Thanks for your comment.We send the item as described. You could contact us for the return label if you don't want to keep the items.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
I didnt like the fact that I could not see any customer reviews.
Before checkout, a 20% discount was offered unexpectedly. Simple order process and saved $ to boot!
Before checkout, a 20% discount was offered unexpectedly. Simple order process and saved $ to boot!
First time I've ordered with Zolucky! Quick and easy. I've seen the products many times and they are darling. I'm excited to receive my order!
First time I've ordered with Zolucky! Quick and easy. I've seen the products many times and they are darling. I'm excited to receive my order!
I will never buy from Zolucky again. I placed an order then immediately noticed a typo in the address. I promptly emailed customer service with correct address and got an automated response. They never bothered to correct the address. The order did not ship … from China…for over 2 weeks. Then it took a couple more weeks to get here. The problem is, I never received it. Tracking says it was marked "return to sender". Zolucky insists it was delivered and would not refund. They obviously could not read the tracking information even though I emailed the exact statement from tracking. I was out over $100, with no resolution. Terrible customer service..
We have sent you an email based on your query and please check your email inbox.
If you have any more issues, you can contact our CS team via [email protected].
Thanks again and have a nice day!
Love looking at all the merchandise. So many options and great values to pick from and a amazing shopping experience.
Love looking at all the merchandise. So many options and great values to pick from and a amazing shopping experience.
Shopping was easy and the prices were good! Very Happy with my purchases.
Shopping was easy and the prices were good! Very Happy with my purchases.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


We have sent you an email based on your query and please check your email inbox.
If you have any more issues, you can contact our CS team via [email protected].
Thanks again and have a nice day!