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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Sizing is a little tricky. Entire order the same size most fit, a couple were too small and one was really big. Overall I am happy
My first order I am excited clothes look amazing. Cannot wait to get my order
The delivery of my skirt was very fast and the packaging perfectly presented. If you want to treat yourself, this website is a must.
I ordered the same dress in two sizes: XL and 2XL. There was very little difference in the sizes and I've had to give both away, since neither fit me. In US I am size 16.
Other than that, deliver was quick and the dresses were as advertised.
Went smoothly thus far. Looking forward to getting my shipment. Hope I won't be disappointed.
Went smoothly thus far. Looking forward to getting my shipment. Hope I won't be disappointed.
I don't like your size chart(s). They are very confusing..
I don't like your size chart(s). They are very confusing..
So far I have tried to return half of my order. The items I kept though, I love!
One pair shorts too small and short. But I liked the other pair a lot. Shoes are not very comfortable.
Got a little confused a few times and had to press yellow several times before it took.
Great experience, nice products, I will be back. Thank you.
Great experience, nice products, I will be back. Thank you.
The internet site was easy to use. I had no problems in ordering the items.
This was the easiest to use online experience I've ever had. If the clothing is as good as the website, SUCH A DEAL!
Cute outfits. Shipping was a bit slower than I expected. Website was a little confusing at first in how to add things to the shopping cart but I understand now. Articles were not quite as nice as the photos, one blouse was not tagged so didn't know whether to wash, dry clean, etc. Creases hard to get out.
Cute outfits. I hope the items ship fairly fast. Website was a little confusing at first in how to add things to the shopping cart but I understand now.
The items I have received were way smaller than their sizing chart says. Also, items come from China and they only offer a 15% refund rather than a full refund, saying it saves me having to pay to return the item to China.
Only one product that I ordered. Was of good quality I will never buy from there again
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
Pants I ordered, linen & cotton, look to be a true value. Can't wait to get them!
Pants I ordered, linen & cotton, look to be a true value. Can't wait to get them!
I asked for shirts and skirts for work in the past, now I asked for two dresses for a trip. I loved the design, it is perfect for a weekend.
I was disappointed in the high polyester content of the items I bought. I suspect you purposely are vague about fabric content. It's very hard to find all cotton clothing, or at least primarily cotton content. I will not purchase from you again, or any online site unless I can be sure it is a natural fabric.
Thank you for your feedback and sorry for any inconvenience caused.
We have sent you an info and please check.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
I ordered their Women Paneled Vintage Cotton-Blend Summer Dress in khaki. The photo at the time showed the rust colored material all the way from the chest area to the bottom. Now they have changed it since I accused them of false advertising. It still shows there is a rust colored lining, which there is not. The dress is completely see-thru. Do not order from this company. They are liars and cheaters. The first photo is the dress they were advertising on their website. The 2nd is the one the one I received.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
The email advertised I'd get 50% off my order but using it I only got $3 off b/c it was my first order.
Thank you for your feedback and sorry for any inconvenience caused.
Only one coupon code can be used in one order. You have used the coupon code already.
To solve the issue, we have sent info to you. Kindly pls check.
Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
The email advertised I'd get 50% off my order but using it I only got $3 off b/c it was my first order.
Good materials………. Came in timely manner. Good colors
So easy to find what you are looking for and great size guides.
So easy to find what you are looking for and great size guides.
I am completely dissatisfied in every way with my purchase.
First of all, I ordered a "medium" size, which normally fits me, but unfortunately it was too small for me. So I asked to return it.
Here is the response I received:
"Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline."
Perhaps all of this was specified in the fine print on the order, so I can accept that I didn't read the full refund policy. Obviously I am not going to mail this back to China from the US!
Afterwards,
While buttoning up the blouse (never worn) one of the buttons broke in half.
Secondly, on the back of the shirt, all of the print is backwards! I've attached a photo below.
Please be aware the quality of this shirt is not as advertised, and almost completely useless.
All I can say is caveat emptor! Buyer Beware!
We have sent you an email based on your query and please check your email inbox.
If you have any more issues, you can contact our CS team via [email protected].
Thanks again and have a nice day!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
Purchase (except final sale item(s), swimwears, underwear, bags and accessories) can be returned within 30 days from the delivered date. You can visit https :// zolucky. Com/information/Returns%20%26%20Exchanges.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!