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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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Massachusetts
1 review
0 helpful votes
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Love how the clothes look
July 12, 2021
Updated review

Sizing is a little tricky. Entire order the same size most fit, a couple were too small and one was really big. Overall I am happy

Date of experience: July 12, 2021

Love how the clothes
June 10, 2021
Previous review

My first order I am excited clothes look amazing. Cannot wait to get my order

Date of experience: June 10, 2021
California
1 review
1 helpful vote
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The delivery of my skirt was very fast and the packaging perfectly presented. If you want to treat yourself, this website is a must.

Date of experience: July 12, 2021
Vermont
1 review
0 helpful votes
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Sizing is a peoblem
July 12, 2021
Updated review

I ordered the same dress in two sizes: XL and 2XL. There was very little difference in the sizes and I've had to give both away, since neither fit me. In US I am size 16.
Other than that, deliver was quick and the dresses were as advertised.

Date of experience: July 12, 2021

Lovely dresses!
June 12, 2021
Previous review

Dresses are just lovely. Web site is easy to use.

Date of experience: June 12, 2021
New Jersey
2 reviews
0 helpful votes
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So far so good
July 12, 2021
Updated review

Went smoothly thus far. Looking forward to getting my shipment. Hope I won't be disappointed.

Date of experience: July 12, 2021

So far so good
June 12, 2021
Previous review

Went smoothly thus far. Looking forward to getting my shipment. Hope I won't be disappointed.

Date of experience: June 11, 2021
California
8 reviews
0 helpful votes
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I don't like your size chart(s). They are very confusing..

Date of experience: July 11, 2021

I don't like your size chart(s). They are very confusing..

Date of experience: June 3, 2021
Connecticut
1 review
0 helpful votes
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The good is great. The not so good is really bad
July 11, 2021
Updated review

So far I have tried to return half of my order. The items I kept though, I love!

Date of experience: July 11, 2021

So far so good
June 11, 2021
Previous review

So far smooth

Date of experience: June 10, 2021
Virginia
1 review
0 helpful votes
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Semi satisfied
August 10, 2021
Updated review

One pair shorts too small and short. But I liked the other pair a lot. Shoes are not very comfortable.

Date of experience: July 11, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

Purchase (except final sale item(s), swimwears, underwear, bags and accessories) can be returned within 30 days from the delivered date. You can visit https :// zolucky. Com/information/Returns%20%26%20Exchanges.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!


Ok
June 11, 2021
Previous review

Got a little confused a few times and had to press yellow several times before it took.

Date of experience: June 11, 2021
California
1 review
0 helpful votes
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Nice products
July 11, 2021
Updated review

Great experience, nice products, I will be back. Thank you.

Date of experience: July 10, 2021

Nice products
June 10, 2021
Previous review

Great experience, nice products, I will be back. Thank you.

Date of experience: June 9, 2021
California
1 review
0 helpful votes
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Junk Clothing
July 10, 2021
Updated review

The internet site was easy to use. I had no problems in ordering the items.

Date of experience: July 10, 2021

Easiest to use
June 10, 2021
Previous review

This was the easiest to use online experience I've ever had. If the clothing is as good as the website, SUCH A DEAL!

Date of experience: June 10, 2021
Washington
2 reviews
0 helpful votes
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Confusing at first.
July 10, 2021
Updated review

Cute outfits. Shipping was a bit slower than I expected. Website was a little confusing at first in how to add things to the shopping cart but I understand now. Articles were not quite as nice as the photos, one blouse was not tagged so didn't know whether to wash, dry clean, etc. Creases hard to get out.

Date of experience: July 10, 2021

Confusing at first
June 9, 2021
Previous review

Cute outfits. I hope the items ship fairly fast. Website was a little confusing at first in how to add things to the shopping cart but I understand now.

Date of experience: June 9, 2021
Iowa
1 review
1 helpful vote
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The items I have received were way smaller than their sizing chart says. Also, items come from China and they only offer a 15% refund rather than a full refund, saying it saves me having to pay to return the item to China.

Date of experience: July 10, 2021
Florida
2 reviews
0 helpful votes
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MS MAGGIE
August 9, 2021
Updated review

Only one product that I ordered. Was of good quality I will never buy from there again

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 10, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


MS MAGGIE
June 10, 2021
Previous review

GOOD LOT TO CHOOSE FROM

Date of experience: June 10, 2021
Arizona
1 review
0 helpful votes
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Linen/cotton pants
July 10, 2021
Updated review

Pants I ordered, linen & cotton, look to be a true value. Can't wait to get them!

Date of experience: July 10, 2021

True Value
June 10, 2021
Previous review

Pants I ordered, linen & cotton, look to be a true value. Can't wait to get them!

Date of experience: June 9, 2021
GB
1 review
0 helpful votes
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I asked for shirts and skirts for work in the past, now I asked for two dresses for a trip. I loved the design, it is perfect for a weekend.

Date of experience: July 10, 2021
Arizona
1 review
0 helpful votes
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Please give accurate fabric content
August 9, 2021
Updated review

I was disappointed in the high polyester content of the items I bought. I suspect you purposely are vague about fabric content. It's very hard to find all cotton clothing, or at least primarily cotton content. I will not purchase from you again, or any online site unless I can be sure it is a natural fabric.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 10, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.
We have sent you an info and please check.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


First time buyer
June 10, 2021
Previous review

Love the styles and prices. Hoping for the best!

Date of experience: June 10, 2021
Colorado
1 review
1 helpful vote
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I ordered their Women Paneled Vintage Cotton-Blend Summer Dress in khaki. The photo at the time showed the rust colored material all the way from the chest area to the bottom. Now they have changed it since I accused them of false advertising. It still shows there is a rust colored lining, which there is not. The dress is completely see-thru. Do not order from this company. They are liars and cheaters. The first photo is the dress they were advertising on their website. The 2nd is the one the one I received.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 10, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!

Colorado
1 review
0 helpful votes
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Coupon Codes are misleading
August 9, 2021
Updated review

The email advertised I'd get 50% off my order but using it I only got $3 off b/c it was my first order.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 10, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.
​Only one coupon code can be used in one order. You have used the coupon code already.
To solve the issue, we have sent info to you. Kindly pls check.
Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


Coupon Codes are misleading
July 9, 2021
Previous review

The email advertised I'd get 50% off my order but using it I only got $3 off b/c it was my first order.

Date of experience: June 9, 2021
Washington
1 review
0 helpful votes
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Good
July 10, 2021
Updated review

Good materials………. Came in timely manner. Good colors

Date of experience: July 9, 2021

Chat
June 10, 2021
Previous review

Chat does not respond

Date of experience: June 9, 2021
Australia
1 review
0 helpful votes
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Great site.
July 10, 2021
Updated review

So easy to find what you are looking for and great size guides.

Date of experience: July 9, 2021

Great site.
June 9, 2021
Previous review

So easy to find what you are looking for and great size guides.

Date of experience: June 9, 2021
California
1 review
1 helpful vote
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Buyer Beware!
August 9, 2021

I am completely dissatisfied in every way with my purchase.

First of all, I ordered a "medium" size, which normally fits me, but unfortunately it was too small for me. So I asked to return it.
Here is the response I received:

"Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline."

Perhaps all of this was specified in the fine print on the order, so I can accept that I didn't read the full refund policy. Obviously I am not going to mail this back to China from the US!

Afterwards,

While buttoning up the blouse (never worn) one of the buttons broke in half.

Secondly, on the back of the shirt, all of the print is backwards! I've attached a photo below.
Please be aware the quality of this shirt is not as advertised, and almost completely useless.
All I can say is caveat emptor! Buyer Beware!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2021
Jules R. Zolucky Rep
over a year old

We have sent you an email based on your query and please check your email inbox.

If you have any more issues, you can contact our CS team via [email protected].
Thanks again and have a nice day!