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Zoe's Loft has 62 customer reviews and ranks 158th in the Custom Jewelry category. Common review topics include membership fee.
This is the typical site that once you buy something you're locked into a membership fee that you had no idea about. 2 1/2 years I didn't notice 14.99 a month. Shame on me! I paid almost 435$ for nothing. Obviously, I'm not the only one by the looks of their reviews. I asked for a refund and they would only give me 6 months worth. About 90$.So they took me for about $345. Ironic the products they sell are based on faith. How awful to do that to people.
Would have given -1 rating if available! This "religious" based company has a little tiny box on the bottom of the order form that makes you a VIP member and automatically charges you almost $13 a month for nothing! I didn't discover this until recently and have racked up over $300 in charges. They only refund six months worth. Total BS…. Especially from a company supposedly "faith" based. Well I've lost all faith in them now! Stay away!
I ordered the Faith charm with the necklace, to later find out I was enrolled in a VIP membership!. Apparently there is a checkbox which has to be unchecked to not become a member. I spoke with the customer service specialist and asked her what services are provided in this VIP membership? I mentioned to her that I did not have a priest or pastor come to my home to speak about FAITH! I was able to get the credit back for the months I was charged this ridiculous charge. Will never buy from this company AGAIN!
BUYER BEWARE! When you purchase a product form this company they AUTOMATICALLY sign you up for a VIP Membership. They hide that on the checkout page and if you don't uncheck the box then you start getting charged monthly. This is ridiculous! I ordered from a what I thought was a Christian company that sets you up to steal your money. Thank God (the real God) that I am consistent in checking my bank account. I don't know what kind of Christian company this is supposed to be, but Stealing is not of God, it is of Satan. They have said they would refund my money but that is because I caught it on the first payment if not they would have continued to charge me every month until I caught it. So just be careful if you choose to purchase from this company!
I wish I would have read all these reviews before I ordered. I ordered the faith necklace and after about 5 weeks still waiting for it I went checking to see what the hold up was. Started communicating with Chemron in customer service who said the necklace had been delivered on March 25th. I assured her it was not received and asked that it be replaced. Her resolution was that I go to my neighbors and check with the post office. Seriously? After responding with my displeasure she finally provided the address it was mailed to which was a house down the street. I evidently entered the wrong address (I've never done that before but I guess it is not impossible). So if I want to retrieve the necklace I've got to go up to a stranger's house to ask for it! To add even more to this, I found another charge on my card for $14.99 for what may be the membership everyone is mentioning. I'm usually pretty careful not to sign up for notifications, etc. so I'm not sure how I got roped into this. So bottom line is I've received nothing and am being charged even more for nothing. I placed my order through Facebook and will never do that again!
I ordered several Faith Necklaces in Jan 2020.
Since then I have been billed $12.47 for an alleged membership I didn't know I signed up for!
They are scammers. By buying the necklaces they will continue to bill you monthly. And the necklaces were very poor quality.
I purchased some necklaces for Christmas and just realized, months later, that I have been charged $14.99 a month for some membership that I get nothing for and was not aware I was going to be charged! $89.94 to date more than the $60 jewelry purchase! Ridiculous! DO NOT PURCHASE!
Great service! Love it... I just ordered two for my wife and they are beautiful. I love this, 3of my favorite words
Do not order from them... them put a membership fee of $14.99 which is hidden somewhere in small letter that they automatic charge to your credit card And they will not return your money. To me that is being dishonest
Like everyone else they I signed up for a membership. No mention of it when I made the purchase. PayPal should review
They said I signed up for a membership! I did not but they started taking 14.95 every month. Very nice when I called but I am not sure I will get refund... wait and see... Necklace was nice but why would I want a membership
Ordered a shirt, charged in November, then dec. 21 charged another fee to my account, no refund, I will never buy from them and warn others of this practice. Horrible experience
I bought two necklaces through this company. The next two months I got charged a $14.99 membership fee that I did not authorize. I contacted the company and told them I did not authorize this and demanded a refund. The membership was cancelled but I had to threaten further action before they agreed to refund the two unauthorized charges. I will see if I get the refund. This company sells Christian items. Obviously the owners are not!
Read the fine print. There is a membership fee of 14.99. They auto charge it to your payment method. The product was low quality, and then surprise... have to deal with trying to cancel a bogus membership and try to get a refund.
I ordered one necklace and they sent me three. Charged me for all three. Then they started charging me a monthly membership fee of $12.95. I had to call 7 times to get through. While trying to cancel with someone in another country she kept asking me to go to their website and look at all there products. Terrible quality. BEWARE!
Items received were very small, low quality and not well represented. Cross ring is child sized. Faith necklace small, stainless not silver, chain makes neck itch and burn. Waited weeks and weeks for shipment. No tracking given even when requested. Website signs you up automatically for their VIP club and auto bills $14.99 month. Buyer beware!
What a sham! Received the necklace I ordered and then saw a membership fee was reoccurring. There is no mention of a membership in the site and I did not sign up for it.
Cant believe that a company selling religious items would sneak in a monthly charge that you would never find until you notice it on your credit card
Membership Fee!
Why? For a retail store. The box is check you have to un check it or you join.
I paid them $74.82 before I knew.
I orser on my phone did not notice it. On a computer it very easy to see.
But it Scandaliste.
Like everyone else here, I bought a necklace... and unwittingly a membership. The Faith necklace was fine, the membership fee not! Stay away from this vendor.