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Zoe's Loft Reviews Summary
Zoe's Loft has 62 customer reviews and ranks 158th in the Custom Jewelry category. Common review topics include membership fee.
DO NOT ORDER from this company you will be charged a monthly fee with out consent. I ordered 3 necklaces and then now I have a monthly fee that I was not aware of being drafted from my account without knowledge of such a fee. Not very Christian like to not inform customers of this fee. Will not order from again. Beware read reviews first.
I wish I had read everyone's review prior to my purchase. Apparently they sneak into signing you up for a membership upon your order which charges you $12/47/month. There was no confirmation or request to sign up for membership upon ordering - it's a low ball way to sucker you in. Of course when calling in to dispute, you are placed in a holding pattern which is quite ridiculous.
Ordered the faith necklace back in May 2020, nothing wrong, no issues. Now its June 30 and I have a pending charge of $12.47 from my account which from what others are saying it's for a membership fee that's not listed or mentioned anywhere on their sites.
Update: Received a call back from Zoe's Loft. They are cancelling the "membership fee" and giving me a refund of the $12.47 charge.
Do not purchase from this company. A charge shows up the following month of 12.47 for a monthly subscription that I did not order. This is a scam
They debited my account for $12.47 just for ordering a necklace.
This should be against the law! Cheaters. Don't order from them!
When you order from this company they charge you a membership fee a few months later. They will cancel the membership when you call but NO REFUND. Will be given for the membership fee
I wish I had read these reviews before purchasing the "Faith" necklace. Just went through my credit card charges and noticed a mysterious $12.47 charge. WHAT? I called the company and found out that, just as others have said, they have been charging me this for 6 MONTHS because I hadn't unchecked a little box. They refuse reimbursement. I called my credit card company and contested those charges. We'll see what happens.
If zero was an option, I would give this company a ZERO rating! I ordered three "free" items (had to pay outrageous postage & handling) from this company. The items were not mailed all together. I had NO idea that the items were being shipped from CHINA because the original item that I bought and paid for was shipped rather quickly. I received 1st item, a t-shirtn. V that wasn't true to size. I received the second item, a watch similar to a Fitbit, and it doesn't even work! I emailed the company AGAIN (5th time) and I get the same auto reply. Grrrr. DO NOT order from Zoe's Loft... EVER!
I ordered something also and they took out a membership fee. It was a monthly fee. I cancelled it! They won't reimburse. Be careful.
The necklace was ok but they automatically add membership and deduct recurring monthly fees until YOU cancel it. I was unaware of this and did not authorize however, it is written in the fine print so you can't debate and don't get refund. BEWARE! So you don't get taken too.
I placed an order for a necklace in March for Mother's Day. Necklace arrived timely and appeared as pictured. I was later charged a $12.47 membership fee that I did not intend to sign up for. Whether I just didn't read the fine print close enough or they signed me up for something I didn't request, I'm not sure. I have since cancelled said membership. I also made a comment on their Facebook ad and a it does not show in the comment feed. They only allow positive reviews. Will never order again!
I ordered something back in March and in May they started taking out a membership fee. I did not sign up for a membership and was unaware that by ordering from them I would be signed up.
Do not order from this company! I placed an order in March and yesterday my account was debited for 12.47. I contacted them and ask what the charge was for, I was told it was a monthly membership fee (that I promise I did not sign up for), They refused to refund the 12.47 but said they would cancel membership, even though I did not sign up for it in the first place! I will not do business with anyone who somehow slips something like this in when you purchase from them. Very deceptive!
Placed an order in April, received notification from my credit card for a $12,74 charge which I didn't recognize. I emailed Zoes Loft for explanation. I was told I had signed up for the VIP membership when I placed my order. I requested that the membership be canceled as I was unaware of this procedure. I received a reply that the membership will be canceled and my $12.74 will be credited to my credit card. I will follow up to make sure I am canceled. Bad business Zoes Loft. Will not be ordering ever again. Plus poor quality product.
I ordered the Faith necklace. Now I'm being charged a membership fee a month which I did not agree upon. I've contacted this company and they have not contacted me back. This is extremely unethical.
They keep adding a "membership" charge to your account monthly. Very hard to get through to the company. They were not helpful. Buyer BEWARE!
Don't order from this company! Once you order they automatically sign you up for membership with a monthly fee. If you call to cancel membership, they will not refund the fees. They say membership wasn't cancelled within trial period. People don't know they are automatically being signed up for a membership. Who does this? Shoddy business practice so stay away from them.
Do not order from this organization. They charge you monthly membership fees which are undisclosed. Stay away.
I purchased 2 necklaces which were nice and they arrived promptly. However, they added an annual membership with no charge to the purchase so I was unaware. Until I got notice they had charged a monthly fee to my credit card. Shoddy, deceptive business practice! Don't get tricked.
Beware! Made a purchase and acct was debited back in March for product. Today, May 1st a so called membership fee was debited from my account not being aware there was one. They refuse to reimburse the membership fee that I didn't request.
