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Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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Best part is booking directly in the calendar without calling a receptionist
Excellent! Zoc Doc provided information on local doctors in my area. I found an amazing OB/GYN Dr. VonThron. I was able to complete new patient forms and schedule online from the Zoc Doc webpage. Thanks Zoc Doc
Love the ability to make online appointments. Site is very easy to use and a great way to save time!
I like it a lot. It is very useful especially if you don't know what doctor you need or if he accepts your insurance. Also you can book a appointment with him right there on a spot. I really enjoyed zocdoc customer service. Very pleasant people willing to help, listen and understand. Thanks very much. To improve you just need more doctors on the list. But of course it will take time. Thanks for your hard work.
Makes things simple: insurance, appointments, review, etc. All in one place!
I waited for more than thirty minutes before the Doctor attended to me.
Zoc doc is a great site for finding a doctor. Hands down, quick, easy, convienent and great. I just don't get why I get hit up by recruiters all day to work in inside sales their via LinkedIn. I get it, I'm a well established sales person and I had friends that work there. Honestly all the reach outs for jobs to me makes me want to stop using the services. Trust me I love the convienence but at some point getting reached out to so much questions the stability
Always easy to use Zoc Doc! It makes making an appointment easy. Also, making sure they take your insurance, is also important! I use it anytime I need to find d a health profession. Love Zoc Doc!
It works well and is easy to use. I found the doctor I needed in minutes.
I was really surprised it was for me to find and be able to make an appointment online, I received a fast confirmation as well. We travel fulltime so being able to find reliable doctors and being able to make an appointment fast is key!
Overall I am pleased with ZocDoc. It made scheduling my appointment simple, and as I was a first time patient it allowed me to fill out all the incoming paperwork ahead of time.
Met with Dr. Wheeler and he saw me right away. Glad he gave me an idea of what to expect working with him. It was an initial consult for fertility.
I love this site because it lets me know when my appointments are without depending on my calendar.
Very pleasant experience with ZocDoc would def use them again
What I like about Zocdoc the most is the ability to choose from a plethora of doctors and their schedules. It is possible to use another website to get a doctor's review but not to get their availability. For me, calling and booking is pretty inefficient because I can't match the doctor's calendar and mine both at the same time- it is a hit or a miss kind of iterative process. Also, the option to pre-fill most of the doctor's forms through info that has been filled in once at Zocdoc makes it a breeze.
As stated in my last review, it is always a pleasure to go on my doctors visit. The staff and doctor are all smiles and excellent treatment at all times!
It replaced a five minute phone call with a five minute computer experience.
WHY THEY ARE LAIRS TO DOCTORS: If you are a doctor, they will call incessantly, promise you great results (show you how they send lots of patients to Dr X) and then send a contract that says "no promises" just give us $3,000.00 cash. Then the truth comes out! Unless you are taking the worst Medical Or Vision plans on the market (real crap like medicaid, Fidelis or Davis (vision), you get no results! The only patients who use zoc doc are those on Terrible Plans like: Medicaid, Fidelis or Davis because they cannot find a doc with a descent review to see them (how can you do good work for less / hour than a clerk in a department store? They LIE is that they TELL YOU IN WORDS ON THE PHONE THAT can send you lots of good referrals, the truth is that they send you the bottom of the bottom (if you are stupid enough to try to make that work). Once they have your money you are screwed.
WHY ZOC DOC IS TERRIBLE FOR PATIENTS: If you need Zoc Doc to help you find a doctor, chances are your plan is so bad that no descent doctors wants to sign up for it! If not, your insurance company would have a huge list of 5 star providers rated by honest services like Google! You would also be able to call any well rated doctor and find they take your insurance by just asking!
BOTTOM LINE: ZocDoc has no interest in serving good doctors in good practices. NEVER sign up for ZocDoc as their contract says hey don't have to do anything other than keep your money. If you are a patient, Avoid Their review like the plaque. They send you to the high volume low care doctors!
STAY AWAY! Their sales people make promises they don't deliver. We paid them $3,000 for the year and in three months have no results - only excuses. Their search engines don't work properly and they keep telling us they've improved them. Save your money and STAY AWAY from ZocDoc.
Avoid this site/app at all costs. I scheduled two appointments, both on the same day because of my packed work schedule. Thinking I was ok, I put it out of my mind until I only received one confirmation. Turns out, somehow their system scheduled my appointment 2 days prior. I received no notice from ZocDoc or the provider. When I found the error, the doctor said they will not see me on any other date because I no showed. Thanks ZocDoc!
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or [email protected] if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
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Hi Mitch,
This is definitely not the experience we would like you to have using ZocDoc. Please give us a call at (855) 962-3621. We would love to get to the bottom of this and make it up to you!
In health,
Mary M.
ZocDoc Service Team