Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zocdoc

Zocdoc

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Zocdoc?
grey stargrey stargrey stargrey stargrey star

Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Leo C.
Unfollow Leo C.
Share Review
Report Review

Best part is booking directly in the calendar without calling a receptionist

Date of experience: January 22, 2015
Virginia
1 review
0 helpful votes
Follow Lashan B.
Unfollow Lashan B.
Share Review
Report Review

Excellent!
January 23, 2015

Excellent! Zoc Doc provided information on local doctors in my area. I found an amazing OB/GYN Dr. VonThron. I was able to complete new patient forms and schedule online from the Zoc Doc webpage. Thanks Zoc Doc

Date of experience: January 22, 2015
New Jersey
3 reviews
0 helpful votes
Follow Amy K.
Unfollow Amy K.
Share Review
Report Review

Love the ability to make online appointments. Site is very easy to use and a great way to save time!

Date of experience: January 22, 2015
Illinois
1 review
0 helpful votes
Follow Helen N.
Unfollow Helen N.
Share Review
Report Review

I like it a lot
January 22, 2015

I like it a lot. It is very useful especially if you don't know what doctor you need or if he accepts your insurance. Also you can book a appointment with him right there on a spot. I really enjoyed zocdoc customer service. Very pleasant people willing to help, listen and understand. Thanks very much. To improve you just need more doctors on the list. But of course it will take time. Thanks for your hard work.

Date of experience: January 22, 2015
New York
1 review
1 helpful vote
Follow Anumeet K.
Unfollow Anumeet K.
Share Review
Report Review

Makes things simple: insurance, appointments, review, etc. All in one place!

Date of experience: January 22, 2015
Connecticut
1 review
0 helpful votes
Follow Batetambie A.
Unfollow Batetambie A.
Share Review
Report Review

I waited for more than thirty minutes before the Doctor attended to me.

Date of experience: January 21, 2015
New York
1 review
1 helpful vote
Follow Adam S.
Unfollow Adam S.
Share Review
Report Review

Zoc doc is a great site for finding a doctor. Hands down, quick, easy, convienent and great. I just don't get why I get hit up by recruiters all day to work in inside sales their via LinkedIn. I get it, I'm a well established sales person and I had friends that work there. Honestly all the reach outs for jobs to me makes me want to stop using the services. Trust me I love the convienence but at some point getting reached out to so much questions the stability

Date of experience: January 21, 2015
Texas
1 review
1 helpful vote
Follow Annette G.
Unfollow Annette G.
Share Review
Report Review

Always easy to use Zoc Doc!
January 22, 2015

Always easy to use Zoc Doc! It makes making an appointment easy. Also, making sure they take your insurance, is also important! I use it anytime I need to find d a health profession. Love Zoc Doc!

Date of experience: January 21, 2015
Georgia
1 review
1 helpful vote
Follow Joel M.
Unfollow Joel M.
Share Review
Report Review

It works well and is easy to use
January 21, 2015

It works well and is easy to use. I found the doctor I needed in minutes.

Date of experience: January 21, 2015
New Jersey
1 review
0 helpful votes
Follow veronica i.
Unfollow veronica i.
Share Review
Report Review

I was really surprised it was for me to find and be able to make an appointment online, I received a fast confirmation as well. We travel fulltime so being able to find reliable doctors and being able to make an appointment fast is key!

Date of experience: January 21, 2015
Washington
2 reviews
0 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Share Review
Report Review

Overall I am pleased with ZocDoc
January 21, 2015

Overall I am pleased with ZocDoc. It made scheduling my appointment simple, and as I was a first time patient it allowed me to fill out all the incoming paperwork ahead of time.

Date of experience: January 21, 2015
Texas
1 review
0 helpful votes
Follow Treva S.
Unfollow Treva S.
Share Review
Report Review

Met with Dr. Wheeler and he saw me right away. Glad he gave me an idea of what to expect working with him. It was an initial consult for fertility.

Date of experience: January 21, 2015
Arizona
1 review
1 helpful vote
Follow Jeff T.
Unfollow Jeff T.
Share Review
Report Review

I love this site because it lets me know when my appointments are without depending on my calendar.

Date of experience: January 21, 2015
Illinois
1 review
1 helpful vote
Follow Darnell M.
Unfollow Darnell M.
Share Review
Report Review

Very pleasant experience with ZocDoc would def use them again

Date of experience: January 20, 2015
District of Columbia
1 review
0 helpful votes
Follow Anant B.
Unfollow Anant B.
Share Review
Report Review

What I like about Zocdoc the most is the ability to choose from a plethora of doctors and their schedules. It is possible to use another website to get a doctor's review but not to get their availability. For me, calling and booking is pretty inefficient because I can't match the doctor's calendar and mine both at the same time- it is a hit or a miss kind of iterative process. Also, the option to pre-fill most of the doctor's forms through info that has been filled in once at Zocdoc makes it a breeze.

Date of experience: January 20, 2015
New York
1 review
0 helpful votes
Follow Peggy S.
Unfollow Peggy S.
Share Review
Report Review

As stated in my last review, it is always a pleasure to go on my doctors visit. The staff and doctor are all smiles and excellent treatment at all times!

Date of experience: January 20, 2015
Oregon
1 review
0 helpful votes
Follow Aaron L.
Unfollow Aaron L.
Share Review
Report Review

It replaced a five minute phone call with a five minute computer experience.

Date of experience: January 20, 2015
New York
4 reviews
25 helpful votes
Follow Joseph R.
Unfollow Joseph R.
Share Review
Report Review

WHY THEY ARE LAIRS TO DOCTORS: If you are a doctor, they will call incessantly, promise you great results (show you how they send lots of patients to Dr X) and then send a contract that says "no promises" just give us $3,000.00 cash. Then the truth comes out! Unless you are taking the worst Medical Or Vision plans on the market (real crap like medicaid, Fidelis or Davis (vision), you get no results! The only patients who use zoc doc are those on Terrible Plans like: Medicaid, Fidelis or Davis because they cannot find a doc with a descent review to see them (how can you do good work for less / hour than a clerk in a department store? They LIE is that they TELL YOU IN WORDS ON THE PHONE THAT can send you lots of good referrals, the truth is that they send you the bottom of the bottom (if you are stupid enough to try to make that work). Once they have your money you are screwed.

WHY ZOC DOC IS TERRIBLE FOR PATIENTS: If you need Zoc Doc to help you find a doctor, chances are your plan is so bad that no descent doctors wants to sign up for it! If not, your insurance company would have a huge list of 5 star providers rated by honest services like Google! You would also be able to call any well rated doctor and find they take your insurance by just asking!

BOTTOM LINE: ZocDoc has no interest in serving good doctors in good practices. NEVER sign up for ZocDoc as their contract says hey don't have to do anything other than keep your money. If you are a patient, Avoid Their review like the plaque. They send you to the high volume low care doctors!

Date of experience: January 16, 2015
Massachusetts
1 review
6 helpful votes
Follow EVELYN R.
Unfollow EVELYN R.
Share Review
Report Review

STAY AWAY!
January 16, 2015

STAY AWAY! Their sales people make promises they don't deliver. We paid them $3,000 for the year and in three months have no results - only excuses. Their search engines don't work properly and they keep telling us they've improved them. Save your money and STAY AWAY from ZocDoc.

Date of experience: January 15, 2015
Texas
1 review
2 helpful votes
Follow Mitch S.
Unfollow Mitch S.
Share Review
Report Review

Avoid this site/app at all costs. I scheduled two appointments, both on the same day because of my packed work schedule. Thinking I was ok, I put it out of my mind until I only received one confirmation. Turns out, somehow their system scheduled my appointment 2 days prior. I received no notice from ZocDoc or the provider. When I found the error, the doctor said they will not see me on any other date because I no showed. Thanks ZocDoc!

Date of experience: January 15, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Mitch,

This is definitely not the experience we would like you to have using ZocDoc. Please give us a call at (855) 962-3621. We would love to get to the bottom of this and make it up to you!

In health,

Mary M.
ZocDoc Service Team

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY