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Zocdoc

2.9

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Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
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Oregon
1 review
0 helpful votes
Follow Donna L.
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ZocDoc allows me to make appointments without having to listen to a laundry list of options before talking with someone. And if there is ever the slightest problem, not even ZocDoc's fault, they send an email apology right away. Once I even received a small gift certificate for Amazon. It's really a good service!

Date of experience: January 25, 2015
Virginia
1 review
0 helpful votes
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All healed and satisfied
January 25, 2015

All healed and satisfied. It was a great visit. Thank you!

Date of experience: January 25, 2015
Arizona
1 review
0 helpful votes
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I really like that I am able to look at my test results and communicate with Dr. Allred via e-mail. She has been very responsive.

Date of experience: January 25, 2015
Texas
1 review
0 helpful votes
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I have no quarrel with Zoc Doc as I have experienced it but I'm not sure what it does for me. I prefer to be in direct personal contact with my doctor when it's possible. Doing the preliminary paper work ahead of time is an advantage I appreciate. That's about all i have to say at this time.

Date of experience: January 24, 2015
New York
1 review
0 helpful votes
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Easy to make an appointment, found a doctor who was available that same day - Sunday! - whose office was not very far away. I was seen quickly, the doctor discussed options, got the prescriptions, and by next day was on the road to recovery.

Date of experience: January 24, 2015
New Jersey
1 review
0 helpful votes
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I move around quite a bit, ZocDoc helps me to find physicians and other medical professionals quickly. I can also keep track of all of the doctors I've seen in the past.
Great service also, one time a new doctor canceled my appointment without letting me know and ZocDoc intervened. Great idea

Date of experience: January 24, 2015
New York
1 review
0 helpful votes
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Any doctor that does not allow a review posting should not be on Zocdoc. Them being listed is useless. I went to one that was listed and he should not be in business. I know people who went to him and they said NEVER AGAIN! I echo their comments. Never went back.

Date of experience: January 24, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Theodore,

If you had a poor experience with an office, we would love to know more about what happened so that we can follow up. Please give us a call at (855) 962-3621, we would love to hear more.

In health,

Mary M.
ZocDoc Service Team

Colorado
1 review
0 helpful votes
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I appreciate a place where I can keep all my medical information in one place and feel secure about it not getting lost or stolen.

Date of experience: January 24, 2015
Virginia
2 reviews
0 helpful votes
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Slightly outdated for some, as well as different phone numbers.

Date of experience: January 24, 2015
Maryland
1 review
0 helpful votes
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Great customer service
January 25, 2015

Great customer service. Convenient. I would recommend calling the doctor you made an appt. With to make sure everything went through--I had an experience where there was a lag in updating available times online to see a specific Dr. and had to reschedule. Customer rep handled everything very well though

Date of experience: January 24, 2015
Washington
1 review
0 helpful votes
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I was able to make an appointment with my dentist on -line. It was very quick and easy. The office called and confirmed. Everyone was happy.

Date of experience: January 24, 2015
Arizona
1 review
1 helpful vote
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Great user experience with the website and extremely comprehensive listing of doctors, services and appointment times.

Date of experience: January 24, 2015
Arizona
1 review
0 helpful votes
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Easy to find a doctor and book an appointment. Best part is all the paper work I could pre-fill out online before ever stepping foot in the door.

Date of experience: January 23, 2015
Georgia
1 review
0 helpful votes
Follow Julia F.
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I found a dentist in my area and am very pleased with him and his staff.

Date of experience: January 23, 2015
Texas
1 review
1 helpful vote
Follow Zahra B.
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Great app, very user friendly
January 23, 2015

Great app, very user friendly. Clean layout/flow, nice color scheme, great quality doctors and decent selection.

Two areas of improvement:
1. Adding more doctors
2. Love the text reminder feature, please add a google map link in addition to the phone #.

Date of experience: January 23, 2015
North Carolina
1 review
1 helpful vote
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My experience with ZocDoc has been awesome. It is simple and easy to schedule, change or cancel appointments and also to find specialty doctors.

Date of experience: January 23, 2015
California
2 reviews
0 helpful votes
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It was really smooth, on-line appointment setting is great, I liked the Doctor-

Date of experience: January 23, 2015
Connecticut
1 review
1 helpful vote
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Very easy to use and much more convenient than calling the office directly and making an appointment

Date of experience: January 23, 2015
Virginia
2 reviews
1 helpful vote
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Superior
January 23, 2015

Superior. Reviews by patients indicated the opthamologist was older, wiser, experienced and actually listened to problems. The website indicated if that doctor was taking new patients and which insurance. Best of all, I got an appt within 3 days without having to call anyone. Staff lived up to their billing, as did the doc. I'll use ZocDoc again for sure.

Date of experience: January 22, 2015
New York
1 review
1 helpful vote
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I did not book this appointment
January 23, 2015

I did not book this appointment. How dare they make additional appointments with other doctors using my information.

Date of experience: January 22, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi James,

You should never receive a reminder for an appointment you did not book, and we certainly do not book appointments on your behalf. Please give us a call at (855) 962-3621, so we can get to the bottom of this for you.

In health,

Mary M.
ZocDoc Service Team

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY