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Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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ZocDoc allows me to make appointments without having to listen to a laundry list of options before talking with someone. And if there is ever the slightest problem, not even ZocDoc's fault, they send an email apology right away. Once I even received a small gift certificate for Amazon. It's really a good service!
All healed and satisfied. It was a great visit. Thank you!
I really like that I am able to look at my test results and communicate with Dr. Allred via e-mail. She has been very responsive.
I have no quarrel with Zoc Doc as I have experienced it but I'm not sure what it does for me. I prefer to be in direct personal contact with my doctor when it's possible. Doing the preliminary paper work ahead of time is an advantage I appreciate. That's about all i have to say at this time.
Easy to make an appointment, found a doctor who was available that same day - Sunday! - whose office was not very far away. I was seen quickly, the doctor discussed options, got the prescriptions, and by next day was on the road to recovery.
I move around quite a bit, ZocDoc helps me to find physicians and other medical professionals quickly. I can also keep track of all of the doctors I've seen in the past.
Great service also, one time a new doctor canceled my appointment without letting me know and ZocDoc intervened. Great idea
Any doctor that does not allow a review posting should not be on Zocdoc. Them being listed is useless. I went to one that was listed and he should not be in business. I know people who went to him and they said NEVER AGAIN! I echo their comments. Never went back.
I appreciate a place where I can keep all my medical information in one place and feel secure about it not getting lost or stolen.
Slightly outdated for some, as well as different phone numbers.
Great customer service. Convenient. I would recommend calling the doctor you made an appt. With to make sure everything went through--I had an experience where there was a lag in updating available times online to see a specific Dr. and had to reschedule. Customer rep handled everything very well though
I was able to make an appointment with my dentist on -line. It was very quick and easy. The office called and confirmed. Everyone was happy.
Great user experience with the website and extremely comprehensive listing of doctors, services and appointment times.
Easy to find a doctor and book an appointment. Best part is all the paper work I could pre-fill out online before ever stepping foot in the door.
I found a dentist in my area and am very pleased with him and his staff.
Great app, very user friendly. Clean layout/flow, nice color scheme, great quality doctors and decent selection.
Two areas of improvement:
1. Adding more doctors
2. Love the text reminder feature, please add a google map link in addition to the phone #.
My experience with ZocDoc has been awesome. It is simple and easy to schedule, change or cancel appointments and also to find specialty doctors.
It was really smooth, on-line appointment setting is great, I liked the Doctor-
Very easy to use and much more convenient than calling the office directly and making an appointment
Superior. Reviews by patients indicated the opthamologist was older, wiser, experienced and actually listened to problems. The website indicated if that doctor was taking new patients and which insurance. Best of all, I got an appt within 3 days without having to call anyone. Staff lived up to their billing, as did the doc. I'll use ZocDoc again for sure.
I did not book this appointment. How dare they make additional appointments with other doctors using my information.
Hi James,
You should never receive a reminder for an appointment you did not book, and we certainly do not book appointments on your behalf. Please give us a call at (855) 962-3621, so we can get to the bottom of this for you.
In health,
Mary M.
ZocDoc Service Team
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or [email protected] if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


Hi Theodore,
If you had a poor experience with an office, we would love to know more about what happened so that we can follow up. Please give us a call at (855) 962-3621, we would love to hear more.
In health,
Mary M.
ZocDoc Service Team