ZocdocReviews 1,426

So far, I have really loved using ZocDoc. I shop for doctors based off of reviews more than anything else, so it's a great resource from that regard. I have only had one instance, too, where I wasn't able to schedule an appointment online because the wrong availability was shown, but ZocDoc's wonderful customer service immediately worked to resolve the problem.

Overall, my experience with using ZocDoc has been stellar. I look forward to future improvements to the site, but generally find it a great resource for finding great quality providers. So far I have a found an amazing Primary Care physician, dentist, gynecologist, and dermatologist using it's resources. I love that it helps me find doctors who accept my specific insurance and also gives more information about specialties so that I can be sure I'm finding the best possible doctor for my conditions. In addition, it is SO convenient being able to fill out my medical information only once and have it pre-fill registration forms when I schedule an appointment with a new physician.

I would totally recommend ZocDoc to others.

Its nonsense! You make an appointment and dont even get to see the Doctor.

Wish I could give them 0 stars. I am in the medical industry and my medical office has subscribed to the zocdoc service. Was very overpriced, invasive and only received 1 patient in 4 months. The sales rep was beyond rude. After I told him we were no longer interested in their services, he called me back and left a voicemail yelling obscenities at me. Do no give them your business

Actually, should be no stars. I made an appointment to see Lisa Pruett, MD at Trinity Dermatology in Carrollton, TX. However, my entire appointment was with a PA who spent now more than 15 min with me freezing 3 age spots and removing a small mole. I was charged 157 for the freezing, 157 for the mole and over 200 for a 45 min exam. No md ever saw me. When I went to check out - I said would I be paying the PA rate or MD rate for an exam. They said it was all the same. I emphatically told them I would not in any way pay for an md visit. Oh they said, she looks over the PA's notes and signs off on them. I said the paitent is already gone by then.? I am not returning to this practice. Besides my visit should have been coded for my yearly skin exam as preventive and paid 100% by my insurance company. I really feel for the pa. I know in all likelihood that her 401k is no where near the md I chose on ZocDoc nor Mark Ray's who owns the practice.

I love being able to use the computer/website to book appointments. The site is pretty easy to navigate and the staff reviews your input very quickly.

My experience was very good. I was treated with respect, promptly diagnosed and options. I would definitely refer others to ZocDoc.

Not good. First doctor I went to using Zocdoc ended up being a walk-in clinic. I never actually saw a Doctor. No mention of either of these details on the site. The second doctor I went to ended up not taking my insurance, despite having entered that information in on the site when doing the search. Wasted more time, and they said at the office that they have contacted ZocDoc more than once to get the info. Corrected. I did get 2 calls from reps at ZocDoc to right the situation, but that has yet to happen. One rep. Helped by calling some of the doctors listed in my area to confirm that they took my insurance, but that list fell very short. I emailed her back to request more than the 2 she came up with, and have yet to hear back. The concept of ZocDoc is great, but if the information provided is not accurate, it's equivalent to the poor service the insurance companies already provide.