Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zocdoc

Zocdoc

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Zocdoc?
grey stargrey stargrey stargrey stargrey star

Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Ayumi H.
Unfollow Ayumi H.
Share Review
Report Review

1/30 appointment was a follow-up for 1/21 test.
I wished follow-up apo was rescheduled after a doctor receives test result.

Date of experience: February 2, 2015
New York
1 review
0 helpful votes
Follow Courtney S.
Unfollow Courtney S.
Share Review
Report Review

ZocDoc is amazing
February 5, 2015

ZocDoc is amazing. I recommend it to people all the time; family, friends, colleagues. I have found really great doctors and have been able to get in right away, which is probably my favorite thing about zocdoc.

Date of experience: February 2, 2015
New York
3 reviews
0 helpful votes
Follow Bozena M.
Unfollow Bozena M.
Share Review
Report Review

I love ZocDoc
February 5, 2015

I love ZocDoc. It is reliable and helpful website. I found great doctors within an hour, after reading reviews and comparing which of them is best for me.
If something happen with the appoitment or you mention that you had bad experience ZocDoc is right on a top of the case trying to resolve the problem.
I feel that I had "friend" with me who stands up for me if I need help!

Thank you ZocDoc!

Date of experience: February 2, 2015
North Carolina
1 review
0 helpful votes
Follow Susan C.
Unfollow Susan C.
Share Review
Report Review

I had a great experience with ZocDoc
February 5, 2015

I had a great experience with ZocDoc. I was able to find a Doctor make an appointment and receive excellent care from start to finish.

Date of experience: February 2, 2015
Arizona
1 review
0 helpful votes
Follow KC W.
Unfollow KC W.
Share Review
Report Review

Worked great for me
February 5, 2015

Worked great for me. Much easier than calling the office. Plus, can make the appointment 24/7.

Date of experience: February 2, 2015
Florida
1 review
0 helpful votes
Follow Rusty G.
Unfollow Rusty G.
Share Review
Report Review

I needed an ENT on a Friday, and was full of anxiety as the weekend was coming and I had an earache. I found a wonderful doctor near my home, and made the appt. Online. He was excellent, and I plan to use him again for my ENT needs.

Date of experience: February 2, 2015
Arkansas
1 review
0 helpful votes
Follow George C.
Unfollow George C.
Share Review
Report Review

I have the best doctor in the world with the worst admin staff... ZocDoc makes this much more tolerable... easy to make appts!

Date of experience: February 2, 2015
Arizona
1 review
1 helpful vote
Follow Laura D.
Unfollow Laura D.
Share Review
Report Review

I am not thrilled with ZocDoc
February 5, 2015

I am not thrilled with ZocDoc. I find the site difficult to navigate, and although the automatic reminder message I received was straightforward, I would much prefer to get a call from the doctor's office.

Date of experience: February 2, 2015
New York
1 review
0 helpful votes
Follow Sherri T.
Unfollow Sherri T.
Share Review
Report Review

Good website, but I don't want to get these emails unless I have an appointment with a doctor, it makes me want to 'unsubscribe'

Date of experience: February 1, 2015
Mississippi
1 review
0 helpful votes
Follow Kenneth W.
Unfollow Kenneth W.
Share Review
Report Review

Convenient for uploading files, but I don't like receiving all the additional emails from you suggesting other services.

Date of experience: February 1, 2015
Texas
1 review
0 helpful votes
Follow Theresa H.
Unfollow Theresa H.
Share Review
Report Review

I did not appreciate the oodles of text messages reminding me of my appt. Starting a week before the actual appt. I am in the minority and do not text. That is my personal preference and wish that I had been asked if texting was O. K. with me. The doctor was great but the texting is ridiculous!

Date of experience: February 1, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Theresa,

We are so sorry you received so many text messages! Give us a call at (855) 962-3621, and we would be happy to help you update your preferences.

In health,

Mary M.
ZocDoc Service Team

Florida
1 review
0 helpful votes
Follow Jo F.
Unfollow Jo F.
Share Review
Report Review

Very useful
February 4, 2015

Very useful. Have found some great doctors and got the real scoop on some I wasn't sure about.

Date of experience: February 1, 2015
Illinois
1 review
0 helpful votes
Follow Carol Z.
Unfollow Carol Z.
Share Review
Report Review

I recently found myself surfing the net for local physicians when I stumbled upon ZocDoc. I was first impressed by the ease of finding physicians by location, specialty and accepted insurance plans. I was further drawn by online appointment scheduling instead of the usual, "What date works for you? I'm sorry, we don't have any availability that day. Is there another day that works?" The final hook was the online medical questionnaire which syncs to all physicians in the network. My records were immediately sent to the physicians with whom I was scheduled. I received an email confirmation from ZocDoc for my appointments (I made two that day). I received an additional email from ZocDoc when one appointment was rescheduled, making sure there were no hiccups in the process, and the issue was resolved immediately. I am thrilled with my new physicians and have recommended ZocDoc to numerous people. If you want to save yourself time and headaches, give it a try!

Date of experience: February 1, 2015
Georgia
1 review
0 helpful votes
Follow Alison T.
Unfollow Alison T.
Share Review
Report Review

The only thing I wish I could do was to add an appointment manually. Think about it- when you go to your first appointment (you made through ZOC). Youll be at the receptionist desk and there you will make your next one. Not when you go home to make it via ZOC again. I would like to "keep track" of all my pregnancy visits with my OBGYN but I can't "add them manually" to my profile/system. That would be super helpful. I am an experience digital designer- and LOVE this app. I want you guys to succeed because it is solving for a great need.

Date of experience: February 1, 2015
Washington
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

It's a very useful tool, it's colorful so it catches your eye among all my other e-mails. And I appreciate I can confirm an appointment right from my phone.

Date of experience: January 31, 2015
New York
1 review
0 helpful votes
Follow Mary P.
Unfollow Mary P.
Share Review
Report Review

Found a rheumatologist easily
February 3, 2015

Found a rheumatologist easily. Also found a primary physician as well. I wouldn't have found any doctor's without this site as I am new to the area and know no one.

Date of experience: January 31, 2015
Washington
1 review
1 helpful vote
Follow Kathryn R.
Unfollow Kathryn R.
Share Review
Report Review

I think that while ZocDoc does have some utility -- i. E. reminding patients of upcoming appointments, overall, I think the site is cheesy and unprofessional. First of all, I think the graphics are silly and undignified. But what's worse is that this site "pushes" other medical professionals and trolls for patients. The dentist I go to can exist in his own right. He does not need this ZocDoc thing that only detracts from his own inherent dignity, skill and professionalism.

Date of experience: January 31, 2015
Texas
1 review
0 helpful votes
Follow Candace H.
Unfollow Candace H.
Share Review
Report Review

All contacts I have had with my surgeon and his office staff have been excellent. I really l like that ZocDoc reminds me of my appointments.

Date of experience: January 31, 2015
New Jersey
2 reviews
0 helpful votes
Follow S T.
Unfollow S T.
Share Review
Report Review

Great the first time...
February 3, 2015

Great the first time... But not useful as a continuing app. I would love to see that change so I could add all of my doctors and lock them in using this app to schedule appointees and track progress etc.
It's not there.
If you want to find someone new it's great.
If you want to track or continue with a Dr it's not so good.

Date of experience: January 31, 2015
Japan
1 review
0 helpful votes
Follow Allan F.
Unfollow Allan F.
Share Review
Report Review

ZocDoc was an excellent way to find an ophthalmologist who could see me in a timely manner and would accept my insurance coverage... and was locally situated. The treatment received was first rate. As a newcomer to Chicago this was very helpful. Will use ZocDoc the next time my generalist feels I need to be referred for specialist treatment. They are a godsend given the convoluted and inefficient system of healthcare that exists in this country.

Date of experience: January 30, 2015

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY