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Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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ZocDoc made it easy for us to find a Primary Care doctor and Dentist after we relocated from TX to Phoenix AZ. We have seen them both and had good visits with them.
I was able to find a primary care provider and compare her available appointments to my schedule. I was amazed at how easy it was to use this sight. I was able to meet my new doc (whom I already love!) and scheduled my appt for the very next morning. Where was this sight before?! I absolutely give you 5 stars! Thank you for making my life much easier.
I was terrible sick with flu and had the worst experience with ZocDoc. I rarely get sick and did not have a PCP though have a good PPO health insurance. Call the doctor and found out they accept my insurance, got there and they told... we do not accept your insurance, call my insurance company and was informed they should have accepted it... My advice: If you are sick, don't go ZocDoc. Even better, have a PCP who knows you and helps you when sick.
I am in love with ZocDoc from the very first moment of contact. I was searching for a new GP and Endochrinologist and this new vehicle POP UP. What an idea. It's better than Face Book for your health. I found the category of docs, read their stats and location and made my choice. Both docs that I decided to go with have been "Wonderful" understanding, compassionate docs. Finding the time slots from their schedule is a stroke of genius and putting your name in the blanks. I am 100% satisfied. One thing here recently I've seen where you need to be careful on your end in putting the right category of docs under the correct heading. I didn't have that experience at first. Just be careful you have a gem.
Makes it easy to find a doctor/dentist/etc in a new town and book appointments online. I really like the certified patient reviews, they gave me a lot more confidence in making an informed choice.
I was looking for a dentist that took medicaid for I had a tooth that was very loose and infected as an emergency situation after being told that through the Salude clinic with dental I would have to wait till February. I could not wait any longer and I was able to get into a dentist the next day to my amazement I was treated like family by all that worked on me. My family now has a very good family dentist.
I have had several mishaps when scheduling via ZocDoc - their system doesn't integrate well into the individual doctors' offices. I don't trust them to book my appointments anymore. So I'll just use the site to search for new doctors- which is still helpful!
Hi Steph,
This should definitely have not been your experience using ZocDoc. Our doctors guarantee the availability they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would love to get to the bottom of this.
Looking forward to hearing from you!
In health,
Mary M.
ZocDoc Service Team
I found a new Primary doctor and Dentist for both myself and husband. At the same time I booked appointments and we are highly pleased with both facilities that are highly professional with modern up-to-date facilities and very friendly doctors and staff.
Easy to find providers; make appointments; change appointments
Convenience and fast! I'm happy that this is an option for customers... It makes my life a bit less stressful.
So grateful to find a service that was so easy to use to help me find a caring physician!
WAS SURPRISINGLY EASY TO USE, AND WHEN A GLITCH OCCURED, THEY WHERE QUICK TO REACT AND INTERVENE CORRECTING AND RE ARRANGING APPOINTMEN T.
I AM FROM CANADA AND NEEDED A DOC, FOUND THIS SITE AND 1, 2, 3 OFF WE GO.
I went to Apex Dental in Chalfont. Initially everything went well. I paid my bill after each visit as that was expected. They informed of the cost before any work was done. However on my last visit, which occurred in January, they told me that it would cost $200 to have my teeth cleaned. After the procedure, they informed me that the cost was $400.00. The reason they gave was the job was harder than they expected. I complained that if they told me before they started I would have left. I told them I couldn't afford the $400, so they said I would have until February to pay the bill, if I put it on a credit card. As soon as I left, they charged the credit card. I found this out when I received my February statement.
Hi there Kurt,
I am so sorry to hear about your poor experience with this office. Feel free to give us a call at (855) 962-3621 if there is anything we can do to help!
In health,
Mary M.
ZocDoc Service Team
ZocDoc is pretty nice website for setting appointment and I always recommend my friends & family members.
It is so convenient and informative! It makes searching for a doctor and scheduling appointments so much easier and painless.
Still new. Too early to tell. Ive only used it once to set up an appt and that seemed to be trouble free. I believe that it is supposed to have more capabilities than that. Drs staff seems to be not so happy with it.
Need to make an appointment during the workday, but don't want your coworkers to know about your nasty rash? ZocDoc. New to a city, but don't want to make a Facebook call for gyn recommendations? ZocDoc. Tired of filling out your medical history over and over and over again? ZocDoc.
Everything you've ever wished your doctor's office would go ahead and digitalize it done with ZocDoc. Easily find doctors, it's like Yelp for your health; schedule and change appointments quickly; and fill out your medical history ONCE.
Using ZocDoc to find and book medical appointments is very user friendly. The site is aesthetically pleasing, easy to use, and is backed by an outstanding customer service team. ZocDoc always makes you feel as if your personal experience truly matters. However, I have yet to find a doctor that I continuously visit based on this site. I know that that is not a reflection of the site itself but more so with the doctors.
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or [email protected] if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


Hi there Lumi,
I am so sorry to hear about your poor experience with this office. Feel free to give us a call at (855) 962-3621 if there is anything we can do to help!
Hope you are feeling better!
In health,
Mary M.
ZocDoc Service Team