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Zocdoc

2.9

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Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
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Missouri
1 review
0 helpful votes
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Doc Hunt
April 7, 2015

ZocDoc made it easy for us to find a Primary Care doctor and Dentist after we relocated from TX to Phoenix AZ. We have seen them both and had good visits with them.

Date of experience: April 4, 2015
Texas
1 review
1 helpful vote
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I was able to find a primary care provider and compare her available appointments to my schedule. I was amazed at how easy it was to use this sight. I was able to meet my new doc (whom I already love!) and scheduled my appt for the very next morning. Where was this sight before?! I absolutely give you 5 stars! Thank you for making my life much easier.

Date of experience: April 1, 2015
California
1 review
1 helpful vote
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When sick, don't go ZocDoc
April 3, 2015

I was terrible sick with flu and had the worst experience with ZocDoc. I rarely get sick and did not have a PCP though have a good PPO health insurance. Call the doctor and found out they accept my insurance, got there and they told... we do not accept your insurance, call my insurance company and was informed they should have accepted it... My advice: If you are sick, don't go ZocDoc. Even better, have a PCP who knows you and helps you when sick.

Date of experience: March 31, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there Lumi,

I am so sorry to hear about your poor experience with this office. Feel free to give us a call at (855) 962-3621 if there is anything we can do to help!

Hope you are feeling better!

In health,

Mary M.
ZocDoc Service Team

New Jersey
1 review
0 helpful votes
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My Experience with ZocDoc
April 3, 2015

I am in love with ZocDoc from the very first moment of contact. I was searching for a new GP and Endochrinologist and this new vehicle POP UP. What an idea. It's better than Face Book for your health. I found the category of docs, read their stats and location and made my choice. Both docs that I decided to go with have been "Wonderful" understanding, compassionate docs. Finding the time slots from their schedule is a stroke of genius and putting your name in the blanks. I am 100% satisfied. One thing here recently I've seen where you need to be careful on your end in putting the right category of docs under the correct heading. I didn't have that experience at first. Just be careful you have a gem.

Date of experience: March 31, 2015
Ohio
1 review
0 helpful votes
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Easy to use
April 3, 2015

Makes it easy to find a doctor/dentist/etc in a new town and book appointments online. I really like the certified patient reviews, they gave me a lot more confidence in making an informed choice.

Date of experience: March 31, 2015
Colorado
1 review
0 helpful votes
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Easy and Friendly
April 3, 2015

I was looking for a dentist that took medicaid for I had a tooth that was very loose and infected as an emergency situation after being told that through the Salude clinic with dental I would have to wait till February. I could not wait any longer and I was able to get into a dentist the next day to my amazement I was treated like family by all that worked on me. My family now has a very good family dentist.

Date of experience: March 31, 2015
New York
1 review
1 helpful vote
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I have had several mishaps when scheduling via ZocDoc - their system doesn't integrate well into the individual doctors' offices. I don't trust them to book my appointments anymore. So I'll just use the site to search for new doctors- which is still helpful!

Date of experience: March 31, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Steph,

This should definitely have not been your experience using ZocDoc. Our doctors guarantee the availability they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would love to get to the bottom of this.

Looking forward to hearing from you!

In health,

Mary M.
ZocDoc Service Team

New York
1 review
0 helpful votes
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Convenient website
April 2, 2015

I had a good experience booking appointments through the site.

Date of experience: March 30, 2015
New Jersey
1 review
0 helpful votes
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Extremely helpful!
April 2, 2015

I found a new Primary doctor and Dentist for both myself and husband. At the same time I booked appointments and we are highly pleased with both facilities that are highly professional with modern up-to-date facilities and very friendly doctors and staff.

Date of experience: March 30, 2015
New York
1 review
0 helpful votes
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Easy to find providers; make appointments; change appointments

Date of experience: March 28, 2015
Texas
2 reviews
0 helpful votes
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Happy customer!
March 30, 2015

Convenience and fast! I'm happy that this is an option for customers... It makes my life a bit less stressful.

Date of experience: March 27, 2015
Florida
1 review
0 helpful votes
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Love it
March 30, 2015

I really like being able to schedule an appointment after hours and receiving appointment reminders via text

Date of experience: March 27, 2015
Mississippi
1 review
0 helpful votes
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Where Have You Been All My Life:-)
March 29, 2015

So grateful to find a service that was so easy to use to help me find a caring physician!

Date of experience: March 26, 2015
Canada
1 review
0 helpful votes
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GREAT SERVICE EASY
March 29, 2015

WAS SURPRISINGLY EASY TO USE, AND WHEN A GLITCH OCCURED, THEY WHERE QUICK TO REACT AND INTERVENE CORRECTING AND RE ARRANGING APPOINTMEN T.

I AM FROM CANADA AND NEEDED A DOC, FOUND THIS SITE AND 1, 2, 3 OFF WE GO.

Date of experience: March 26, 2015
Pennsylvania
1 review
1 helpful vote
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Questional Billing practice
March 27, 2015

I went to Apex Dental in Chalfont. Initially everything went well. I paid my bill after each visit as that was expected. They informed of the cost before any work was done. However on my last visit, which occurred in January, they told me that it would cost $200 to have my teeth cleaned. After the procedure, they informed me that the cost was $400.00. The reason they gave was the job was harder than they expected. I complained that if they told me before they started I would have left. I told them I couldn't afford the $400, so they said I would have until February to pay the bill, if I put it on a credit card. As soon as I left, they charged the credit card. I found this out when I received my February statement.

Date of experience: March 24, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there Kurt,

I am so sorry to hear about your poor experience with this office. Feel free to give us a call at (855) 962-3621 if there is anything we can do to help!

In health,

Mary M.
ZocDoc Service Team

California
2 reviews
2 helpful votes
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Fantastic Experience
March 27, 2015

ZocDoc is pretty nice website for setting appointment and I always recommend my friends & family members.

Date of experience: March 24, 2015
GB
1 review
0 helpful votes
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I love using ZocDoc!
March 26, 2015

It is so convenient and informative! It makes searching for a doctor and scheduling appointments so much easier and painless.

Date of experience: March 23, 2015
Arizona
1 review
1 helpful vote
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Too Early
March 26, 2015

Still new. Too early to tell. Ive only used it once to set up an appt and that seemed to be trouble free. I believe that it is supposed to have more capabilities than that. Drs staff seems to be not so happy with it.

Date of experience: March 23, 2015
New York
2 reviews
0 helpful votes
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Digital Doctor Delights!
March 26, 2015

Need to make an appointment during the workday, but don't want your coworkers to know about your nasty rash? ZocDoc. New to a city, but don't want to make a Facebook call for gyn recommendations? ZocDoc. Tired of filling out your medical history over and over and over again? ZocDoc.

Everything you've ever wished your doctor's office would go ahead and digitalize it done with ZocDoc. Easily find doctors, it's like Yelp for your health; schedule and change appointments quickly; and fill out your medical history ONCE.

Date of experience: March 23, 2015
Connecticut
1 review
3 helpful votes
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Great Site, No So Great Docs
March 26, 2015

Using ZocDoc to find and book medical appointments is very user friendly. The site is aesthetically pleasing, easy to use, and is backed by an outstanding customer service team. ZocDoc always makes you feel as if your personal experience truly matters. However, I have yet to find a doctor that I continuously visit based on this site. I know that that is not a reflection of the site itself but more so with the doctors.

Date of experience: March 23, 2015

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY