ZocdocReviews 1,426

Instead of calling around for hours trying to find a doctor who takes my insurance, is near me, and has open appointments, ZocDoc does it for me in moments. And helps get my medical forms pre-filled! I can't imagine doing this the "old" way now.

Dr. Don E. Phan. He is a poor excuse of a Dr. I doubt seriously any positive reviews are written by a patient. He cannot count to 30. What I mean by this, he will write you any number of pills with instructions to take so many a day. Problem is, when you actually multiply the number of days by the number of pills per day, he always leaves you short. Example: He will write 110 pills to be taken 4 times a day. If you do the math, you won't make it to 30 days before you run out. Problem is, he has already scheduled your appt. For 33 days away. When you show up because you ran out following the instructions, he tells you you have a drug problem. 120/4 a day equals 30. The math isn't that difficult. He hardly looks you in the eye. He mumbles and forgets what he has asked or told you before. He will suggest you see a surgeon when you have already gone to his buddy, the surgeon, and the surgeon says he can't help you. He doesn't listen and frequently seems to have made up his mind what hes gonna do despite anything you say. He loves doing injections for the big money. He does like to throw Oxy's at patients rather than weaker meds. The Oxy's are always ER's. I previous Dr. had me on one opiate at 60mgs. When I went the phan he reduced that to 40 and added an ER. If your so concerned that I am addicted, why then do you put me on a second opiate? Now I have two drugs that I have to go into WD's each month when you don't supply enough to cover 30 days. Nothing like having 28 days of pain, and 2 to 6 of WD's before you will see me again. So much for that oath you took.

In a city where it is difficult to get an appointment, Zocdoc doc is excellent as it saves us a lot of time and hassle. I have had nothing but positive experiences, and I have discovered excellent MDs who I will continue to see. Emailing an apt reminder is helpful, and a rating afterwords keeps the MD and MD office accountable. I don't easily give 5 stars but Zocdoc deserves it.

I like using ZocDoc. It is much easier to find doctors, view schedules, and adjust appointments. However, besides a couple doctors and dentists I have used repeatedly through the service, I find it often to be inaccurate - doctors listing appointments that aren't actually available just to get you in-the-door, then citing that the calendars on ZocDoc are actually "not in sync"... or listing that they accept certain insurances that they actually do not. I've also had a couple providers cancel on me, but report back to ZocDoc that I was a no-show. I have also become increasingly concerned about my privacy and how ZocDoc is using my information in their CRM system.

The office personnel lacked compassion and basic manners on my visits. There was no eye contact, hello, or smile. I was even called by just my last name. One of the office personnel lied about me to the NP saying that I yelled at her on the phone. I asked if they had an office manager and if I could speak with them. I was put on hold. The NP came on the line and told me not to yell and proceeded to give me a lecture. He also told me that 4 hours was more than reasonable for a call back from a primary doctor. Their policy was 24 hour call back. If I felt that bad, I should just go to the ER. I told him I was not a medical person and needed to talk to one. He said he was eventually going to call me back. I told him " sorry to bother you". That was it.

Btw, I NEVER saw a doctor, even when I asked to see one.

I now have a new doctor who has reassured me that he will help me.

ZocDoc takes sometime that is historically complicated, un-exciting, un-appealing, and otherwise un-easy, and turns it into a seamless, convenient, and intuitive process. I remember how difficult it was to decide on my healthcare providers before I started using ZocDoc. I love how easy they make it stay healthy.