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Zocdoc

2.9

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Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
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Virginia
1 review
0 helpful votes
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I needed a dermatologist asap and found a doctor within 5 miles of my location and was able to make appointment on ZocDoc website for same day.

Date of experience: June 5, 2015
California
2 reviews
1 helpful vote
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My appointment was cancelled 3 times in a row. First time i got to know when i was at doctor's clinic. Why Zocdoc will show open slot if doctor is not available during that time.

I took day off from office and drove 10-15 miles for my appointment and got to know it is cancelled.

I will never recommend to any of my friend.

Date of experience: June 5, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there Jasvinder,

We are terribly sorry to hear about the trouble you experienced. Our doctors guarantee their availability they list with us. Could you give us a call at (855) 962-3621? We would love to figure out what is happening here.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

Florida
1 review
0 helpful votes
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I enjoyed using ZocDoc ever since i first heard of it last year i stumbled across it my accidents while helping a member at my job to find a simple way to schedule an appointment ever since then this world has been a better place! Lol i even wanted to work for them at one point i refer hundreds of members form my job ever mo it save them time from having to wait on hold and ask claims which doctors to go and if the practice accepts their insurance, everyone is happy even Dr's cause they find so many new return patients as well that's how i found my primary 1

Date of experience: June 5, 2015
New York
1 review
0 helpful votes
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Schedule like a pro
June 7, 2015

Zocdoc makes scheduling appointments a breeze. I recommended to all.

Date of experience: June 4, 2015
District of Columbia
1 review
0 helpful votes
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Besides a list of doctors based on one's search criteria, one is also able to see what appointments are immediately available.

Date of experience: June 4, 2015
Florida
1 review
0 helpful votes
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Great convenience.
June 7, 2015

Making appointments and finding a doctor is so easy. However, on a recent search for dermatologists in the Pompano Beach area I was being shown some that were 45 and 50 miles away. Try to keep things more local.

Date of experience: June 4, 2015
Florida
1 review
1 helpful vote
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Beware made an appointment on this website to see a doctor. First time patient filled out all the online paperwork. The appointment was never made. The employee at the doctors office said that the site only suggest an appointment. I took today off work I never got to see the Doctor

Date of experience: June 3, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi John,

This should definitely have not been your experience using ZocDoc. Our doctors guarantee the availability they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would love to get to the bottom of this, and make it up to you.

Looking forward to hearing from you!

In health,

Mary M.
ZocDoc Service Team

Massachusetts
1 review
0 helpful votes
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Great customer attention
June 6, 2015

The ZocDoc website makes it very easy to schedule in network appointments with doctors. Instead of calling insurance hotlines or taking business cards from your various appointments you can find a doctor who will take your insurance, at the time you want, in the location most convenient to you. If that were not already a time saver knowing first hand that ZocDoc customer service is committed to problem solving and a positive experience makes this service a no brainer.

Date of experience: June 3, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Kathleen,

We are so happy you had a great experience. Our team is always here to help!

Let us know if we can help with anything else!

In health,

Mary M.
ZocDoc Service Team

Pennsylvania
1 review
0 helpful votes
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The Best!
June 6, 2015

ZocDoc has always provided me with excellent service. Arranging for physician appointments on my computer at my convenience is great compared to the alternative -- being on hold trying to get an appointment. And it always works. Rescheduling and/or cancelling an appointment is just as easy and convenient.

Date of experience: June 3, 2015
Texas
1 review
0 helpful votes
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Great site
June 6, 2015

Clean, easy interface. Finding doctors is painless. A few times appointments show up as available on the site, but then the doctor's office will call to let me know that that time isn't available and I reschedule. Figure they're still working out the kinks. Customer service is impeccable and personable!

Date of experience: June 3, 2015
New York
1 review
0 helpful votes
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ZocDoc makes it so easy to book an appointment online--you can easily see what's available instead of having to make a phone call. The complicated part is finding a provider, since a simple search by your insurance doesn't guarantee that they are in-network. There are unfortunately a lot of providers who are still not part of ZocDoc. For what it is, it works great!

Date of experience: June 3, 2015
Texas
1 review
10 helpful votes
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As a health care provider, I have received several solicitations from ZocDoc to hire them as a source of patient referrals. Frankly I did not see a value to pay someone in order to recommend my services. ZocDoc does not know me from Adam! They don't know if I am the greatest or the worst doctor, so how can they recommend me to a patient? So they called my office today telling my assistant that I had "left some information with them"! When I picked up the phone to get to the bottom of this tall tale and confronted the caller All I heard was a click! Did not even have the maturity to apologize! Go ZocDoc! I won't be paying you any money. The best source of referrals for me over the years has been word of mouth!

Date of experience: June 2, 2015
Colorado
1 review
0 helpful votes
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Another successful experience
June 5, 2015

Excellent experience. On time, very efficient, friendly service and most importantly helped with ailment.

Date of experience: June 2, 2015
Oregon
2 reviews
0 helpful votes
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ZocDoc review
June 5, 2015

ZocDoc has made scheduling an appointment so easy, I almost want my wife to get sick just so I can schedule another appointment!

Date of experience: June 2, 2015
New York
1 review
1 helpful vote
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I've found that doctors I know take my insurance don't come up in search results even though they are listed on Zocdoc. Also, I've found dcotors through Zocdoc who later are unavailable for appointments through Zocdoc which is frustrating.

Love the ease of appointment making though, and the reminders are great too. Also love that sometimes you can submit your paperwork ahead of your appointment.

Date of experience: June 2, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there Danielle,

We are terribly sorry to hear about the trouble you experienced. Our professionals guarantee the information they post on our site. Could you give us a call at (855) 962-3621? We would love to make sure you always have a seamless experience.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

Texas
1 review
0 helpful votes
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Clean, quiet clinc. Have no problems with any of the staff members or waiting area. I would defiantly refer someone needing a OBGYN to this Dr/ Clinic.

Date of experience: June 2, 2015
New York
1 review
0 helpful votes
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Seamless, efficient, helpful
June 5, 2015

ZocDoc has significantly improved my healthcare experience. When I need an appointment, I no longer need to call around to doctors to see how soon I can get an appointment. With ZocDoc's app it's done in minutes, and I have an appointment booked within the next day or 2. Also, no more filling out forms at the Dr's office... I love that! And I love being able to read reviews before I select a doctor.

Date of experience: June 2, 2015
Arizona
1 review
0 helpful votes
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Inaccurate Doctor Ratings
June 4, 2015

ZocDoc has been convenient for booking appointments online, however I don't believe their doctor ratings are accurate. I visited a doctor that had 4 stars on ZocDoc and had a terrible experience. I did more research on this doctor after the visit and several other patients had very poor experiences similar to mine. Most other sites with a rating system gave this doctor 2 stars at best. I will still use ZocDoc to book appointments but I won't rely on the doctor ratings.

Date of experience: June 1, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Lindsey,

We are terribly sorry for your poor experience with this office. We definitely want to make sure your voice is heard! Please give us a call at (855) 962-3621 if you need any help posting a review for this office.

In health,

Mary M.
ZocDoc Service Team

Michigan
1 review
0 helpful votes
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Easy to use.
June 4, 2015

My experiences with ZocDoc have all been positive. It is very easy to use.

Date of experience: June 1, 2015
Virginia
5 reviews
0 helpful votes
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Excellent service!
June 4, 2015

I love using ZocDoc. I can find out information about the physician whose services I am seeking and fill out the paperwork online in advance when the appointment has been set. Such a wonderful, useful service!

Date of experience: June 1, 2015

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY