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Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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I loved that you can see the doctor's schedule and his appointment availability which enabled me to book a same day appointment. Joliet Podiatrist, Dr. Tiernan, is hands down the most compassionate physician around! He treats his patients with professionalism and individualized care and is a stand out in the industry. I highly recommend him for your foot care needs. ~Karen of Shorewood
I use ZocDoc to find local doctors and book appointments easily. There is no need to contact any office directly and have to wait on hold, all the information is right there and if for some reason booking doesn't go seamlessly then ZocDoc will contact you and make it right.
The website makes it easy to navigate doctors in the area that also except my company's insurance plan. I have been able to set up appointments with an optometrist, a primary care doctor and a dentist for myself and my family
I've found great doctors through this site. It's easy to use and well designed. I like how it takes all of my information in advance so I don't need to fill out all of the forms when I go to the doctor. (Although, this doesn't seem to work all of the time, or the information makes it to the office late, so I end up filling out paperwork anyway. One star lost. May not be true for all doctors.)
Very handy, helps me locate a Doctor that accepts my insurance and also schedules the appointment, no complaints. I use this for myself and my children.
It is a perfect place to find a good doctor and to make an appointment.
I was looking for a doctor in my zip code and the website was providing listing for docs 18-20 miles away. Some docs were in another state. Ridiculous. Then I find out that the schedule on zocdoc does not reflect the actual schedule for the doctor that I wanted You are better off scheduling your appointment by calling the office and scheduling with an actual person that has access to the docs schedule.
Hi Jordan,
We are adding new doctors all the time, so hopefully we will have more in your area soon! I'm sorry the ones who have signed up for our service are a bit far for you. Our doctors guarantee the availability they provide on our site, so we are sorry to hear about your experience with this office. Could you give us a call at (855) 962-3621? We would love to take a look at what happened.
Best wishes,
Mary M.
ZocDoc Service Team
I have found that ZocDoc is a reliable source for making appointments to see your doctor and reviewing past visits. I love the reminders that are sent out about the appointments!
ZocDoc is a pretty good website. I like the idea that you can input all of your information in before you arrive for your first appointment. I am also pleased with ZocDoc following up on any discrepancies that occur before, durnig, and after your appointment.
Complicated: i want to speak to a person, preferably my doctor.
Hi Muriel,
We are always here to help if you need assistance navigating the site! Give us a call at (855) 962-3621 if you ever want to speak with a person. We love to chat!
In health,
Mary M.
ZocDoc Service Team
I've used ZocDoc twice now or tried to rather. First time I scheduled a surgical consultation. After $400 and a wasted trip/day I find out during appointment that the doctor was not taking surgical patients. Second time the doctors office cancels on me 20 minutes prior to appointment. My advice would be use ZocDoc to find doctor then schedule on your own.
Hi there Nicole,
We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here and see if we can help.
Looking forward to hearing from you.
In health,
Mary M.
ZocDoc Service Team
I MADE AN APPOINTMENT WITH AN ALLERGIST, DR. VAHID RAHIMIAN.
I AM ALREADY SET UP WITH ZOC DOC WITH ALL MY INFORMATION AND INSURANCE. I WENT TO NUMEROUS APPOINTMENTS. I PAID THE $25.00 CO PAY. NOW I JUST RECEIVED MY E. O. B. S FROM CIGNA AND HE IS NOT A PARTICIPATING DOCTOR! I OWE OVER $1600. 00 TO THIS DOCTOR BECAUSE ZOC DOC HAS HIM AS A PARTICIPATING IN NETWORK DOCTOR.
WHEN I CALLED ZOC DOC, ALL THEY COULD SAY WAS SORRY.
IM DONE. ILL CALL DOCTOR`S OFFICE GOING FURTHER
Hi Morgan,
This should definitely have not been your experience using ZocDoc. Our doctors guarantee the information they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would be happy to help you resolve this issue.
Looking forward to hearing from you!
In health,
Mary M.
ZocDoc Service Team
ZocDoc is convenient and easy to use! Love the reminders and having everything in one place.
Zocdoc works great for me. With this busy world, sometimes you just wanna hit click click click click and presto get instant gratification. That is what I get w/Zocdoc. User friendly and fast. Find the doc's info and book. Love it!
I tried to schedule an appointment with my PCP on ZocDoc and I have seen her before. I saw that she had available appointments but as soon as I clicked the box that I was an existing patient... I don't know why... but all of a sudden she had no existing appointments at all!
Hi Davina,
We are so sorry for the little hiccup you had with the scheduling process! Some doctors have different times for new and existing patients. Give us a call at (855) 962-3621 if you are having any trouble scheduling.
In health,
Mary M.
ZocDoc Service Team
This is an extremely convenient and user friendly service, that helps you find accurate info on what kind of medical health provider your looking for. All the doctors I have found through zocdoc have been amazing to say the least. This is my go to when looking for health care services. The customer service is also outstanding. You guys rock.
When I called Dr. Tyler Carter's office, they said I was not confirmed (although I got an email with a confirmation. She said they always confirm by phone and that the email was not a real confirmation. So in the future I will made appointment by phone instead of using xocDoc
Hi Luis,
We are terribly sorry for the trouble with this appointment. This should definitely have not been your experience using ZocDoc, and certainly not how our service normally works. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here and make it up to you!
Looking forward to hearing from you!
In health,
Mary M.
ZocDoc Service Team
My experiences have all been very good. I like the reminders but most of all I like the address being included in the reminder. Sometimes I forget which medical building I need and you provide it for me. Thanks
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or [email protected] if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


Hi Darin,
Thanks for your kind words! We are sorry to hear about the trouble with your check-in forms. Give us a call at (855) 962-3621 and we can take a look into this for you.
In health,
Mary M.
ZocDoc Service Team