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Zocdoc

2.9

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Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
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Illinois
2 reviews
0 helpful votes
Follow Karen Z.
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I loved that you can see the doctor's schedule and his appointment availability which enabled me to book a same day appointment. Joliet Podiatrist, Dr. Tiernan, is hands down the most compassionate physician around! He treats his patients with professionalism and individualized care and is a stand out in the industry. I highly recommend him for your foot care needs. ~Karen of Shorewood

Date of experience: July 1, 2015
New York
1 review
0 helpful votes
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Easy and great cuustomerservice
July 2, 2015

I use ZocDoc to find local doctors and book appointments easily. There is no need to contact any office directly and have to wait on hold, all the information is right there and if for some reason booking doesn't go seamlessly then ZocDoc will contact you and make it right.

Date of experience: June 29, 2015
Florida
1 review
0 helpful votes
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The website makes it easy to navigate doctors in the area that also except my company's insurance plan. I have been able to set up appointments with an optometrist, a primary care doctor and a dentist for myself and my family

Date of experience: June 28, 2015
New York
2 reviews
0 helpful votes
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Fantastic idea and execution.
June 26, 2015

I've found great doctors through this site. It's easy to use and well designed. I like how it takes all of my information in advance so I don't need to fill out all of the forms when I go to the doctor. (Although, this doesn't seem to work all of the time, or the information makes it to the office late, so I end up filling out paperwork anyway. One star lost. May not be true for all doctors.)

Date of experience: June 23, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Darin,

Thanks for your kind words! We are sorry to hear about the trouble with your check-in forms. Give us a call at (855) 962-3621 and we can take a look into this for you.

In health,

Mary M.
ZocDoc Service Team

Maryland
1 review
0 helpful votes
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Excellent App
June 25, 2015

Very handy, helps me locate a Doctor that accepts my insurance and also schedules the appointment, no complaints. I use this for myself and my children.

Date of experience: June 22, 2015
Pennsylvania
1 review
0 helpful votes
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Great
June 22, 2015

Great!. Made easy to get an appointment for me and my wife back to back.

Date of experience: June 19, 2015
New Jersey
1 review
0 helpful votes
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It is a perfect place to find a good doctor and to make an appointment.

Date of experience: June 19, 2015
Maryland
1 review
3 helpful votes
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I was looking for a doctor in my zip code and the website was providing listing for docs 18-20 miles away. Some docs were in another state. Ridiculous. Then I find out that the schedule on zocdoc does not reflect the actual schedule for the doctor that I wanted You are better off scheduling your appointment by calling the office and scheduling with an actual person that has access to the docs schedule.

Date of experience: June 18, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Jordan,

We are adding new doctors all the time, so hopefully we will have more in your area soon! I'm sorry the ones who have signed up for our service are a bit far for you. Our doctors guarantee the availability they provide on our site, so we are sorry to hear about your experience with this office. Could you give us a call at (855) 962-3621? We would love to take a look at what happened.

Best wishes,

Mary M.
ZocDoc Service Team

Texas
1 review
0 helpful votes
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The Excellence of ZocDoc
June 18, 2015

I have found that ZocDoc is a reliable source for making appointments to see your doctor and reviewing past visits. I love the reminders that are sent out about the appointments!

Date of experience: June 15, 2015
Illinois
2 reviews
0 helpful votes
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WHAT I THINK OF ZOCDOC
June 18, 2015

ZocDoc is a pretty good website. I like the idea that you can input all of your information in before you arrive for your first appointment. I am also pleased with ZocDoc following up on any discrepancies that occur before, durnig, and after your appointment.

Date of experience: June 15, 2015
Illinois
1 review
1 helpful vote
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Zoc doc
June 17, 2015

Complicated: i want to speak to a person, preferably my doctor.

Date of experience: June 14, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Muriel,

We are always here to help if you need assistance navigating the site! Give us a call at (855) 962-3621 if you ever want to speak with a person. We love to chat!

In health,

Mary M.
ZocDoc Service Team

Minnesota
1 review
15 helpful votes
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I've used ZocDoc twice now or tried to rather. First time I scheduled a surgical consultation. After $400 and a wasted trip/day I find out during appointment that the doctor was not taking surgical patients. Second time the doctors office cancels on me 20 minutes prior to appointment. My advice would be use ZocDoc to find doctor then schedule on your own.

Date of experience: June 11, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there Nicole,

We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here and see if we can help.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

New York
1 review
2 helpful votes
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DONT EVER USE IT!
June 14, 2015

I MADE AN APPOINTMENT WITH AN ALLERGIST, DR. VAHID RAHIMIAN.
I AM ALREADY SET UP WITH ZOC DOC WITH ALL MY INFORMATION AND INSURANCE. I WENT TO NUMEROUS APPOINTMENTS. I PAID THE $25.00 CO PAY. NOW I JUST RECEIVED MY E. O. B. S FROM CIGNA AND HE IS NOT A PARTICIPATING DOCTOR! I OWE OVER $1600. 00 TO THIS DOCTOR BECAUSE ZOC DOC HAS HIM AS A PARTICIPATING IN NETWORK DOCTOR.
WHEN I CALLED ZOC DOC, ALL THEY COULD SAY WAS SORRY.
IM DONE. ILL CALL DOCTOR`S OFFICE GOING FURTHER

Date of experience: June 11, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Morgan,

This should definitely have not been your experience using ZocDoc. Our doctors guarantee the information they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would be happy to help you resolve this issue.

Looking forward to hearing from you!

In health,

Mary M.
ZocDoc Service Team

Georgia
1 review
0 helpful votes
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Easy and convenient
June 14, 2015

ZocDoc is convenient and easy to use! Love the reminders and having everything in one place.

Date of experience: June 11, 2015
New York
1 review
0 helpful votes
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GREAT!
June 13, 2015

Zocdoc works great for me. With this busy world, sometimes you just wanna hit click click click click and presto get instant gratification. That is what I get w/Zocdoc. User friendly and fast. Find the doc's info and book. Love it!

Date of experience: June 10, 2015
New York
1 review
2 helpful votes
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Great but not always fair
June 12, 2015

I tried to schedule an appointment with my PCP on ZocDoc and I have seen her before. I saw that she had available appointments but as soon as I clicked the box that I was an existing patient... I don't know why... but all of a sudden she had no existing appointments at all!

Date of experience: June 9, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Davina,

We are so sorry for the little hiccup you had with the scheduling process! Some doctors have different times for new and existing patients. Give us a call at (855) 962-3621 if you are having any trouble scheduling.

In health,

Mary M.
ZocDoc Service Team

New York
1 review
0 helpful votes
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Amazing Service!
June 11, 2015

This is an extremely convenient and user friendly service, that helps you find accurate info on what kind of medical health provider your looking for. All the doctors I have found through zocdoc have been amazing to say the least. This is my go to when looking for health care services. The customer service is also outstanding. You guys rock.

Date of experience: June 8, 2015
Arizona
1 review
2 helpful votes
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Dr. Tyler Carter'
June 10, 2015

When I called Dr. Tyler Carter's office, they said I was not confirmed (although I got an email with a confirmation. She said they always confirm by phone and that the email was not a real confirmation. So in the future I will made appointment by phone instead of using xocDoc

Date of experience: June 7, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Luis,

We are terribly sorry for the trouble with this appointment. This should definitely have not been your experience using ZocDoc, and certainly not how our service normally works. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here and make it up to you!

Looking forward to hearing from you!

In health,

Mary M.
ZocDoc Service Team

District of Columbia
2 reviews
0 helpful votes
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Nice
June 10, 2015

Had a short visit with my primary care physician; the last before my insurance ran out. I appreciated his concern and advise for moving forward.

Date of experience: June 7, 2015
Texas
1 review
0 helpful votes
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ZocDoc conveniece
June 9, 2015

My experiences have all been very good. I like the reminders but most of all I like the address being included in the reminder. Sometimes I forget which medical building I need and you provide it for me. Thanks

Date of experience: June 6, 2015

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY