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Zocdoc

2.9

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Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
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Georgia
1 review
0 helpful votes
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Can't Stop Smiling
August 2, 2015

Great experience in booking my dental appointments ~ quick, easy and basically effortless. Very pleased with the website and the "service"...

Date of experience: July 29, 2015
New York
1 review
0 helpful votes
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Good management
August 2, 2015

I love Zoc Doc but I prefer that they would ask to rate the visit to the doctors not just first day.
I had bad experience with my second visit it means I gave that doctor good credits which it didn't deserve it.

Date of experience: July 29, 2015
Nevada
1 review
0 helpful votes
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Appointment
August 1, 2015

I guess waiting is an issue which can be put aside as something that can't be controlled.
If the appointment time is 8:00 AM then there should be no excuse, unless and emergency occurs, that there should be a wait of no longer than 10 to 15 minutes. If the Physician is late on arrival, to the appointment, then there should be a clear explanation for the lateness of the physician. I'm sure they would not want their employees late.
Other than that, the physician was able to quickly diagnose the problem and present a cure.
Hopefully I will be able to secure another appointment with Dr. Liu.

Date of experience: July 29, 2015
Texas
1 review
0 helpful votes
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ZocDoc is Kool
August 1, 2015

Made it easy to fill out documents before going to the appointment.

Date of experience: July 29, 2015
Georgia
1 review
0 helpful votes
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Great site
August 1, 2015

The site is awesome and very informative but you must do your due diligence. When selecting a doctor be sure to read the reviews.

Date of experience: July 29, 2015
California
1 review
0 helpful votes
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A good source for information
August 1, 2015

I have recently become eligible for Medicare, and needed to find specialists in my neighborhood who accepted this insurance. ZocDoc gives me that information, along with info about each specialist's education, hospital affiliation, and patient satisfaction, plus the convenience of making appointments online. A good thing all around!

Date of experience: July 29, 2015
New York
1 review
0 helpful votes
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Great, easy to navigate site
August 1, 2015

Have had great experiences with ZocDoc. No major issues. I hope that test results and conversations with my doctors can occur on a centralized platform. This would be a great place to expand for ZocDoc, barring regulations.

Date of experience: July 29, 2015
Florida
1 review
0 helpful votes
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Did not happen 0
August 1, 2015

Went to where her office was suppose to be. I was told that 3 others had been looking for her, but she wasn't there-no office, nothing. Disappointing.

Date of experience: July 29, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Mary,

This should definitely have not been your experience using ZocDoc. Our doctors guarantee the information they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would love to get to the bottom of this.

Looking forward to hearing from you!

In health,

Mary M.
ZocDoc Service Team

California
1 review
0 helpful votes
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Easy Appointments!
July 31, 2015

Gone are the days of calling up that tiny phone number written on the back of your insurance card and making sure each doctor you want to see takes your insurance. Zocdoc's intuitive search has already verified which doctors accept your insurance, and displays them on an easy-to-read map sorted by distance. From there, an appointment is as easy as a click.

Date of experience: July 28, 2015
Pennsylvania
1 review
0 helpful votes
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I love ZocDoc, because it takes the hassle out of finding, scheduling and even some of the paperwork you need to deal with at doctors.

Date of experience: July 27, 2015
New York
1 review
0 helpful votes
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Super convenient!
July 30, 2015

Never a hassle to book an appointment, removes the most difficult parts of the experience.

Date of experience: July 27, 2015
New York
1 review
0 helpful votes
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Great DR but plan double the time
July 30, 2015

Dr Price is geeat. She is very informative and thorough. However, once again, they got me in 25 minutes after my scheduled appointment. Then I had to wait in the patient room abut 45 minutes before seeing her.

Date of experience: July 27, 2015
New York
1 review
0 helpful votes
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Easy as can be
July 29, 2015

There's no reason not to use ZocDoc. The people who make the appointments in any office are usually so busy. Using ZocDoc you're not asked to 'please hold.' You just check the day you want, the available appointment you need and you're done. I got a confirmation from ZocDoc and my doctor.

Date of experience: July 25, 2015
Alabama
1 review
0 helpful votes
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I made an appointment on ZocDoc and received a confirmation and a reminder the day prior. I arrived at the dr office at the scheduled time only to find out that the dr was off that day and didn't have me on their schedule

Date of experience: July 25, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there Wendy,

We are terribly sorry to hear about the trouble you experienced. When you receive that confirmation email, it is being confirmed directly by the office. Could you give us a call at (855) 962-3621? We would love to figure out what happened here and make it up to you.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

Nevada
1 review
1 helpful vote
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Only show doctors who subscribe.
July 27, 2015

Arrived for appt. And was told they were not a member of ZocDoc although they were listed on your website.

Date of experience: July 24, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Marvin,

We are terribly sorry for the trouble with this appointment. The only way for an office to be listed on our site, is if they have registered with us. Please give us a call at (855) 962-3621 so we can get to the bottom of this, and make it up to you!

In health,

Mary M.
ZocDoc Service Team

Maryland
1 review
0 helpful votes
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5 stars
July 25, 2015

ZocDoc is supposed to save you time-from filling out paperwork, this is a life saver. They are now making everything convenient for you, computer wise, its the way to go now. I was hesitant but now I really like it.

Date of experience: July 22, 2015
Texas
1 review
1 helpful vote
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The very first appointment that I booked with ZocDoc was immediately cancelled by the provider. The availability given on their site is flat out wrong. I have a medical scheduling nightmare on my hands. I thought ZocDoc might be the answer. All its done is trick me into making commitments that will make my situation a lot harder. I couldn’t find a review site fast enough.

Date of experience: July 21, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there Anwar,

We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to figure out what is happening here. Our doctors guarantee the availability they post on our site, so we certainly want to make sure this does not happen again.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

New York
1 review
1 helpful vote
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Fair
July 23, 2015

Appointment making was easy but they listed my doctor that does take my insurance as not and wouldnt let me make an appointment with him

Date of experience: July 20, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Jon,

Thanks for your feedback! You can always book an appointment with a doctor, even if the office has not listed that insurance. Give us a call at (855) 962-3621, we would be happy to walk you through it. Also, we would love to make sure the doctor adds this insurance to the site!

In health,

Mary M.
ZocDoc Service Team

New York
1 review
0 helpful votes
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Overall, they are doing a great job. Very easy to look up doctors in a variety of ways. If there are occasional problems, their customer service team is very quick to ask for feedback (which I am quite happy to give them) and try to improve the experience for the future.

More and more doctors and systems are being hooked up to their system, so the system is getting more and more comprehensive.

Keep up the good work!

Date of experience: July 20, 2015
Pennsylvania
1 review
1 helpful vote
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Appointment
July 23, 2015

I used ZocDoc to schedule an appointment with Dr. Blake (Blake Gastroenterology on Germantown Avenue). The entire process, setting up initial appointment & day of procedure) went very well. I recommend ZocDoc and Dr. Blake.

Date of experience: July 20, 2015

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY