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Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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Great experience in booking my dental appointments ~ quick, easy and basically effortless. Very pleased with the website and the "service"...
I love Zoc Doc but I prefer that they would ask to rate the visit to the doctors not just first day.
I had bad experience with my second visit it means I gave that doctor good credits which it didn't deserve it.
I guess waiting is an issue which can be put aside as something that can't be controlled.
If the appointment time is 8:00 AM then there should be no excuse, unless and emergency occurs, that there should be a wait of no longer than 10 to 15 minutes. If the Physician is late on arrival, to the appointment, then there should be a clear explanation for the lateness of the physician. I'm sure they would not want their employees late.
Other than that, the physician was able to quickly diagnose the problem and present a cure.
Hopefully I will be able to secure another appointment with Dr. Liu.
The site is awesome and very informative but you must do your due diligence. When selecting a doctor be sure to read the reviews.
I have recently become eligible for Medicare, and needed to find specialists in my neighborhood who accepted this insurance. ZocDoc gives me that information, along with info about each specialist's education, hospital affiliation, and patient satisfaction, plus the convenience of making appointments online. A good thing all around!
Have had great experiences with ZocDoc. No major issues. I hope that test results and conversations with my doctors can occur on a centralized platform. This would be a great place to expand for ZocDoc, barring regulations.
Went to where her office was suppose to be. I was told that 3 others had been looking for her, but she wasn't there-no office, nothing. Disappointing.
Gone are the days of calling up that tiny phone number written on the back of your insurance card and making sure each doctor you want to see takes your insurance. Zocdoc's intuitive search has already verified which doctors accept your insurance, and displays them on an easy-to-read map sorted by distance. From there, an appointment is as easy as a click.
I love ZocDoc, because it takes the hassle out of finding, scheduling and even some of the paperwork you need to deal with at doctors.
Never a hassle to book an appointment, removes the most difficult parts of the experience.
Dr Price is geeat. She is very informative and thorough. However, once again, they got me in 25 minutes after my scheduled appointment. Then I had to wait in the patient room abut 45 minutes before seeing her.
There's no reason not to use ZocDoc. The people who make the appointments in any office are usually so busy. Using ZocDoc you're not asked to 'please hold.' You just check the day you want, the available appointment you need and you're done. I got a confirmation from ZocDoc and my doctor.
I made an appointment on ZocDoc and received a confirmation and a reminder the day prior. I arrived at the dr office at the scheduled time only to find out that the dr was off that day and didn't have me on their schedule
Hi there Wendy,
We are terribly sorry to hear about the trouble you experienced. When you receive that confirmation email, it is being confirmed directly by the office. Could you give us a call at (855) 962-3621? We would love to figure out what happened here and make it up to you.
Looking forward to hearing from you.
In health,
Mary M.
ZocDoc Service Team
Arrived for appt. And was told they were not a member of ZocDoc although they were listed on your website.
Hi Marvin,
We are terribly sorry for the trouble with this appointment. The only way for an office to be listed on our site, is if they have registered with us. Please give us a call at (855) 962-3621 so we can get to the bottom of this, and make it up to you!
In health,
Mary M.
ZocDoc Service Team
ZocDoc is supposed to save you time-from filling out paperwork, this is a life saver. They are now making everything convenient for you, computer wise, its the way to go now. I was hesitant but now I really like it.
The very first appointment that I booked with ZocDoc was immediately cancelled by the provider. The availability given on their site is flat out wrong. I have a medical scheduling nightmare on my hands. I thought ZocDoc might be the answer. All its done is trick me into making commitments that will make my situation a lot harder. I couldn’t find a review site fast enough.
Hi there Anwar,
We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to figure out what is happening here. Our doctors guarantee the availability they post on our site, so we certainly want to make sure this does not happen again.
Looking forward to hearing from you.
In health,
Mary M.
ZocDoc Service Team
Appointment making was easy but they listed my doctor that does take my insurance as not and wouldnt let me make an appointment with him
Hi Jon,
Thanks for your feedback! You can always book an appointment with a doctor, even if the office has not listed that insurance. Give us a call at (855) 962-3621, we would be happy to walk you through it. Also, we would love to make sure the doctor adds this insurance to the site!
In health,
Mary M.
ZocDoc Service Team
Overall, they are doing a great job. Very easy to look up doctors in a variety of ways. If there are occasional problems, their customer service team is very quick to ask for feedback (which I am quite happy to give them) and try to improve the experience for the future.
More and more doctors and systems are being hooked up to their system, so the system is getting more and more comprehensive.
Keep up the good work!
I used ZocDoc to schedule an appointment with Dr. Blake (Blake Gastroenterology on Germantown Avenue). The entire process, setting up initial appointment & day of procedure) went very well. I recommend ZocDoc and Dr. Blake.
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or [email protected] if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


Hi Mary,
This should definitely have not been your experience using ZocDoc. Our doctors guarantee the information they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would love to get to the bottom of this.
Looking forward to hearing from you!
In health,
Mary M.
ZocDoc Service Team