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Zocdoc

2.9

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Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
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Texas
1 review
0 helpful votes
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Excellent one stop experience
August 6, 2015

Easy to use, helpful way to interface with multiple offices. Eliminates the need for frequent phone calls during business hours.

Date of experience: August 3, 2015
New York
2 reviews
0 helpful votes
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Title says it all. I always put off doctor's appointments for the hassle and stress they bring to me. But ZocDoc took all that way through a simple sign-up process, doctor finder by location, ability to filter doctors by insurance coverage.

Thanks ZocDoc!

Date of experience: August 3, 2015
Nevada
1 review
0 helpful votes
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Successful Experience
August 6, 2015

Seems to be a good way to go as saves time sitting on the phone waiting as can schedule appointments with this service. They also send you reminders of appointments & give you option of keeping or rescheduling so I think its a positive service to use.

Date of experience: August 3, 2015
Texas
1 review
0 helpful votes
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Incorrect insurances
August 5, 2015

I like zocdoc because it allows you to keep track of all your doctors in one place. But I am so disappointed that the insurances are not correct. For example I have deltaCare USA dental the HMO plan. When I search providers with that specific insurance a bunch of dentist show up but when I actually call the offices they don't take my insurance if they don't take it why does it show up. I called over 10 doctors and they all do not take that insurance which makes it frustrating because I just wasted my time.

Date of experience: August 2, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Suheily,

This should definitely have not been your experience using ZocDoc. Our doctors guarantee the insurances they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here.

Looking forward to hearing from you!

In health,

Mary M.
ZocDoc Service Team

Georgia
1 review
0 helpful votes
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Appointments made easy
August 6, 2015

This sites makes doctors and dentist visits so easy to make, keep or cancel.

Date of experience: August 2, 2015
New York
1 review
0 helpful votes
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Doctor! Doctor!
August 6, 2015

Happy to find an easy way to find doctors and read reviews by patients. The ability to see appointment availability and schedule an appointment is an added bonus.

Date of experience: August 2, 2015
Virginia
1 review
0 helpful votes
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Happy to have found you...
August 6, 2015

Thank you for helping me find amazing places, I trust your reviews and will be using your services in the future. It's hard finding quality docs when you move a lot...

Date of experience: August 2, 2015
California
1 review
0 helpful votes
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Review
August 6, 2015

Great service. But you, the patient, MUST check with your doctor's office about whether they are an "in network provider" for your insurance. Sometimes, websites and ZocDoc may be outdated.

Date of experience: August 2, 2015
New Jersey
1 review
0 helpful votes
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I love how easy it is to make appointment with doctors. I appreciate that I am able to leave feedback for the doctors I have visited. The very few times I've had issues with doctors canceling appointments, the ZocDoc staff has been very supportive.

Date of experience: August 2, 2015
Virginia
1 review
0 helpful votes
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Rescheduling headaches
August 5, 2015

Attempted to reschedule an appointment. Every appointment that showed as available when I clicked on it was suddenly not available. When I started over those appointments were showing as available. The one appointment that I was able to select I was told I wasn't eligible to book since it was reserved for new patients. Ultimately could not get the appointment scheduled. Frustrating.

Date of experience: August 2, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Terre,

We are so sorry you were having trouble rescheduling your appointment. Give us a call at (855) 962-3621 if you ever need any help. We would love to walk you through it and figure out what happened here.

In health,

Mary M.
ZocDoc Service Team

New Jersey
2 reviews
0 helpful votes
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Five Star Experience
August 4, 2015

When you need a doctor, check in with Zoc Doc. The Zoc Doc web site gives you all the tools to locate a doctor of choice and then book the apt online. The Doctors are knowledgeable and professional! Thank you!

Date of experience: August 1, 2015
Illinois
1 review
0 helpful votes
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Don't trust too much!
August 3, 2015

Nothing attentive, he not guided me did not bother to know right what I had, very fast in attending and only had interest in applying tests done in the doctor's office! $$

Date of experience: July 31, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there Marcelo,

I am so sorry to hear about your poor experience with this office. Feel free to give us a call at (855) 962-3621 if there is anything we can do to help!

In health,

Mary M.
ZocDoc Service Team

Florida
1 review
0 helpful votes
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Trying to match up with my doctors' times is grueling and anything. I know instantly their availability on Zocdoc. Online forms make sign in easy as well. Good recommendations and reviews in the doctors. I hate making phone calls and talking to people when I'm very busy (often happens with long work hours) so I'm all on board as far as zocdoc is concerned. Highly recommend.

Date of experience: July 31, 2015
California
1 review
0 helpful votes
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It's okay but has limits...
August 3, 2015

Love that I can make and cancel an appointment without having to call the doctor but I would love the app but it needs to have a search feature so you don't have to scroll through all the doctors to find your doctor or not find your doctor which is the case.

Date of experience: July 31, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Giba,

Thank you so much for your feedback! Please give us a call at (855) 962-3621 if you are ever having some trouble doing a search. We certainly want to make sure you are able to find your doctors.

In health,

Mary M.
ZocDoc Service Team

Connecticut
1 review
1 helpful vote
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THE SALES PERSON IS EXTREMELY RUDE, LIED TO OUR RECEPTIONIST THAT HE WAS FROM A DOCTORS OFFICE TO GET TO THE DOCTOR, DOCTOR TOLD HIM NOT INTERESTED, THEN A MIKE CALLS AND I TOLD HIM NOT INTERESTED AND HE BECAME VERY NASTY AS IF I AM NOT IMPORTANT IN THE OFFICE AS BEING THE MANAGER. EVEN IF IT WAS FREE I WOULD NOT USE THEIR SERVICES. HEY ZOCDOC, TRAIN YOUR SALES REP TO BE COURTESY AND MAYBE YOU WILL GET BUSINESS.

Date of experience: July 31, 2015
Arizona
1 review
0 helpful votes
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It is great to make an appointment on line, any time without waiting for office to open.

Date of experience: July 30, 2015
Georgia
1 review
0 helpful votes
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ZocDoc is the BEST
August 2, 2015

I was new to my area so i didn't know anything about finding a doctor, got on the computer and saw ZocDoc which made it so easy for me, i was able to do my paperwork right from home and the day of my appointment the office had it. If i had a problem with my visits, ZocDoc was there to straighten it out. They are the BEST, don't know how i would have found the doctors i needed without them.

Date of experience: July 30, 2015
New Jersey
1 review
0 helpful votes
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Great atmosphere
August 2, 2015

The staff is very friendly and the atmosphere is great

Date of experience: July 30, 2015
New Jersey
1 review
0 helpful votes
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I like the idea of Zocdoc especially that you can see the available appointments online. They offer to do paperworks online but when I arrive at the doctor's office, they want me to fill more paperworks as well. I dont think the information are being processed centrally.

Date of experience: July 30, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Lei,

We are so sorry to hear you had to fill out more paperwork at the office. Give us a call at (855) 962-3621, and hopefully we can get to the bottom of this for you!

In health,

Mary M.
ZocDoc Service Team

New York
2 reviews
0 helpful votes
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Easy Peasy
August 2, 2015

It is so great to be able to handle tedious medical check-ups and follow-ups so quickly and easily. I also like to be able to see my history of appointments. Overall, I can't be more satisfied.

Date of experience: July 30, 2015

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY