Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
We monitor reviews for authenticity
I needed to have a yearly exam to look for skin cancer immediately. Normally you have to wait a half a year for the Dr. I usually see. But since then he hired nurse practitioners. I used ZocDoc and selected an appointment that was confirmed immediately.
If it wasn't for ZocDoc I would be in the dark and would probably not make the doctor's appointments I need. The easy search tools, convenient reminders, and the way it keeps track of my doctor visit history makes making doctor appointments a breeze!
Dr. Udo was very pleasant, he gave me the correct diagnosis, gave me the correct prescription, dispelled my worries and I was in and out in a flash. It was really easy and simple, just right to make a patient feel heard, well understood and treated well. I really like this doctor and I will see him again if I need a gynecologist.
My experience has been very good with ZocDoc. I only wish more medical professionals used it. I also wish the reminders you get came a little closer to the actual appointment. I think it gives you an option to click to enable a calendar reminder, though, so not bad.
I can get an appointment with my primary care doctor faster when I use this service. Trying to get an appointment via the phone is not easy as the phone lines are always busy. With ZocDoc I can view the day and time he will be available and book appointment accordingly. Also get an appointment reminder from ZocDoc which is very helpful.
I used this resource to obtain a physicians. I had one bad experience however most of all I had got connected to great physicians.
So easy to use. I like the information about the doctors background and the insurance that they accept. Wish I could manage all of my medical appoimoments with ZocDoc.
Dr. Merola is a very caring and skilled physician. He has been my doctor for over 20 years. Always listens and takes his time with every visit. His wife Rosemary RN is a great partner for him. She is always there to help people as well, showing concern and assuring the workings of the office.
You no longer text appt. Reminders after the first? Correspondence very scarce unless your conducting a survey
My latest experience with ZocDoc was with a dermatologist. This office was one of the best run doctor's offices I have ever been to. Very efficient, kind, friendly, etc. and they took me at my appointment time! My experience on this site has always been 5 stars. No problems at all. I recommend it to all my friends.
The site overall is pretty good. My only issue is that it is hard to search for appts by time. For example, I would like to search for a dentist appt at 9:00 am and get a list of available days. Rather than clicking through the days to find a time that fits.
I found a gastroenterologist that I like via ZocDoc but was unable to locate an allergist near my home on this site. I liked being able to complete the "paperwork" online.
ZocDoc could do much better with communicating with doctors offices. When I called the doctor's office to confirm or reschedule an appointment, I would get a somewhat threatening e-mail from ZocDoc stating that I was a no-show for the appointment I rescheduled and that I could be cut off from the site. I also scheduled an appointment that did not register with the Dr's office. When I arrived at the office, they had no idea I had scheduled an appointment. I would not recommend this service to friends and if I did, I would tell them to be cautious.
Hi Heather,
We are so sorry to hear about the confusion with these appointments. Please give us a call at (855) 962-3621, and we can remove that no-show status from your account. Additionally, we would love to take a look at what happened here, and make it up to you!
In health,
Mary M.
ZocDoc Service Team
I recently moved to Miami and had to establish my network of doctors. Because I trusted positive reviews for ZocDoc and wanted to save time, I used this site to book my visits. However, with many bad doctor visits, I realized that ZocDoc does not pre-qualify doctors. My most recent visit to OBGYN through Zocdoc was the worst of them all. The doctor did not have a nurse, or secretary and had MALPractice in her office. She also broke all medical protocol, prescribed me wrong medecine and didn't notice the most obvious thing I was suffering from that could have killed me. Another internal medecin doctor I went to, was trying to sell cosmetics to me. I'm not even going to talk about how bad dentists were. It took me a while to write this review since I only believe in positive things, but when it came to me almost dying from doctor malpractice, I now feel obligated to let everyone know to be careful. My advise: do doctor referrals when you move from another state and DO NOT BOOK through Zocdoc because they put everyone on there, even people who have fake license.
Hi Anna,
We are so sorry to hear about your poor experience with these offices. Every doctor on ZocDoc is a fully licensed qualified doctor. Please give us a call at (855) 962-3621 if you have any concerns!
In health,
Mary M.
ZocDoc Service Team
I had cataract removed in my left eye on August 5th 2015 by Dr. Kang.
Dr Kang is the best surgeon! I had such anxiety before surgery not knowing which lens should be used, mono or multi.Dr. Kang spent more time than needed explaining everything to me and I decided to go with multi lens. I was still very anxious, worrying about halos associated with multi lens. Well, 2 days after surgery I could see long distance, read, no halos and felt excellent. In a week a will have operation on my right eye and I can't wait knowing that I am in the hands of the best surgeon, Dr. Kang.
Appreciate the ability to not only find doctors but to schedule my appointment on ZocDoc. Due to ZocDoc I found a great primary doctor.
One of the easiest times I've ever had making an appointment. Everything is in one location to check follow-up appointments.
According whit ZocDoc the message on my cellular phone from mon/july 20.2015 I suppost to have and appt whit Doctor Carbonell but doctor carbonell never show any interes in take me to his office insted I see the other appt whit
The same Doctor the same day at 5:30 pm so I wait till 5:30 pm the 07/2015 but
Was not good any way so after 6; 00 pm I left the reciving room and come back
Home. Tank you Zoc Doc for send me two different appt hours for the same day
Any way Doctor Carbonell never took me to his office and I promise myself never come back and I will never will used the service of Zoc Doc eider thank you Zoc Doc you deed good for Doctor Carbonell but not for myself.
Hi Jose,
We are so sorry for the trouble with this appointment, and the confusion with these appointment times. Please give us a call at (855) 962-3621 so we can take a look at what happened here.
In health,
Mary M.
ZocDoc Service Team
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or [email protected] if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


Hi Derek,
We are sorry for any confusion! You always get text message reminders for every appointment you choose. Please give us a call at (855) 962-3621, and we can take a look at your account for you!
In health,
Mary M.
ZocDoc Service Team