ZocdocReviews 1,426

This company executed a complete bait and switch on our office. We were billed several cycles without a set up that worked, they blamed their incompetence on my office staff. They promised an easy synch with our EMR and after days on the computer following their prompts, the set up was never completed. Their representative did not respond to our requests for assistance. The only thing they were consistent with was taking funds from my account. Then, they suggested that they have patients schedule blindly on a secondary schedule that WE would have to collate with our EMR. This would negate any call back or reminder services and make our staff have to schedule the visits anyway. What benefit is that? To date, they tell us that they cannot help us because they are in New York. Is there a rating less than one star?

When you cancel an appointment. It appears on Zoc doc that you visited the doctor.
It also sends you another email asking how was your visit?
Also if you look at your appointments on zoc doc it shows you have an appointment even thou you cancelled. That is 1 2 3 gliches in the system that should easily be fixed by any programmer. Furthermore... it doesn't confirm on this page that site jabber that your remarks have been submitted thats 4.

I really like to have the search by doctors name from the mobile app.

I recently tried to schedule a doctors appointment through ZocDoc. I chose my insurance carrier, found a doctor in my area, selected the appointment time, and then filled out my personal/medical information.

I get a call later that day from the doctors office. They told me the following:
A) They needed all my information again because their system wasn't synced with ZocDoc.
B) The doctor was not available at the time I selected and wasn't available for another two days after I selected (again their systems weren't synced with ZocDoc).
C) They were not in my insurance network.

Literally, every service ZocDoc's appointment planner was supposed to provide didn't work. Never wasting my time again. #EpicFail

I've only interacted with ZocDoc when an email was sent to me requesting I check in for my appointment ahead of time. Both times, I checked in but I guess my doctor's office didn't receive the info because they called me to make sure I was coming. The first time, however, I did get to see the doctor without filling out anything. The second time, well, I was already in the system so I don't know why I had to go through all the trouble with Zoc Doc the second time. Great idea, but needs some kinks worked out.

Went to ZocDoc to cancel an appointment and could not find a way to do it. Finally sent an e-mail and made a call. ZocDoc also is overly rigid in its time allocations. Once you state the purpose of your visit, you are locked into time slots that have the minutes allocated for that purpose. It seems that the whole operation is ZocDoc-focused, not patient-focused. ZocDoc also seems not to be coordinated with the patient portal that Valley operates. I think I can make an appointment on either system, but the other system won't know about it. I'm not sure, though, because I have used each system only a few times. Overall, I am not at all impressed with ZocDoc. It could disappear and I would not miss it.