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Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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I made an appt with a ortho dr. When I arrived I was seen by a PA. She did an ultrasound guided cortisone injection for my shoulder. She was nice enough BUT my insurance did not cover the procedure being done by a PA. Before I discovered this, ZocDoc called me and asked about why they had cancelled my initial appt and then informed me I was guaranteed to be seen by the physician I made the appt with. Now that I know I am out $1000 I will not see that dr's office again. But ZocDoc was great.
Great place to find and book appointments at your convenience. Only drawback is at times insurance accepted isn't always accurate, but that can be cleared up with a phone call to the physician's office. Great customer service from ZocDoc as well.
I have been using Zocdoc to schedule doctors appointments for the past few years - I have always gotten great service and really easy to use information about different doctors. I love that I can see real reviews from real people who have gone to these doctors so I can choose the perfect physician for me!
I was most impressed how easy the site is to schedule my appt. S and then to remind me and then give me all the details on how to get there. Seriously it's very easy, very thorough and the people are very nice if you have questions etc. they write back immediately and with personable answers not just like a scripted robot customer service experience...! Thank you so much for everything!
I have used ZocDoc often and I have found my Dentist, ENT and foot Doc all based on reviews from ZocDoc!
Yes this is a great idea. Zoc Doc is quick, easy and helps you pick a good doctor. I highly recommend using it.
I've never been so happy with a website. The people at zocdoc are very helpful and seem to genuinely care about getting you into an appointment you need and making sure the doctor's office treats your appointment with respect. Awesome.
ZocDoc makes booking appointments during my busy work day a dream, especially when I work in an open plan office and can't take personal phone calls
It's cool but wish was integrated with Little Bird app so i wouldn't need to remember so many log-in.
With the urologist - its perfect. Make or change appts and keep medical history updated without human interaction or waiting.
Trying to find a doctor in network doesn't work as well yet. It appears that a lot of doctors are not signed up for it
I find this app / website incredible bad designed and incapable to search in order to find my current doctor and make an appointment with. Instead I have to call the doctor directly.
I've been using Zoc Doc for a few years, however I am finding that some of the physicians listed either do not accept the insurance in question or do not exist at the address and phone number listed. This gets kind of aggravating. I've reported this to Zoc Doc on a couple of occasions. Other than this problem, it's a great tool to use in finding physicians, clinics and specialists.
Hi Elba,
This should definitely have not been your experience using ZocDoc. Our doctors guarantee the information they list on our site is accurate, and we always want to get to the bottom of these issues right away. Thank you so much for reporting this to us. If you ever need help in the future, give us a call at (855) 962-3621. We are here to help!
In health,
Mary M.
ZocDoc Service Team
ZocDoc has completely changed the way I interact with the health care industry. I suffer from many chronic conditions and often have trouble finding specialists willing to work with me as well as my insurance. ZocDoc has made the process of finding a doctor, scheduling an appointment, and consolidating my medical documents so easy. Their customer service also stands out. If I ever have questions or concerns, the team is always very receptive and quick to respond with a comprehensive solution. I've been blown away by this company and would recommend their services to anyone looking for an easier healthcare experience.
So far I've been very pleased with ZD; your listings for doctors and dentists that are eligible for my insurance are more comprehensive than my actual insurance plan's website, which is really really sad. Not only do you list more available doctors, but your contact information for them is more current, and I like how every doctor profile includes ratings and reviews, so I don't have to travel over to Yelp.
One thing that disappoints me is the limitations on saving doctor profiles. ZD will store the information of doctors and dentists that I've visited, but now I'm looking for an eye doctor and I'd like to be able to save the potentials to my profile for further research, but I don't see an option to do that. ZD will only save doctors to my profile that I've already been to see. This frustrates me, because this is the sort of shopping around that takes weeks, and I can't remember names very well. Let's have a 'Future' subsection in the profile along with 'Current' providers, shall we?
Hi Emily,
Thanks so much for your suggestion! We really value the experience of our users, and your feedback is enormously helpful in finding more ways to be the beginning of a better healthcare experience. I'm going to pass this on to my development team so that we can keep it in mind for future projects.
In health,
Mary M.
ZocDoc Service Team
Used this and kept getting listings for doctors who don't take my insurance. Then I got one who did. Front Desk verified over the phone they do take my insurance and then when I got there, they don't actually take it. There was also a guy leaving because he had been waiting two hours to see the doctor and was requesting a refund on his copay. The ratings seem scewed.
Hi Danielle,
We are so sorry you were having such trouble finding a doctor who accepts your insurance. Please give us a call at (855) 962-3621 and we would be happy to look into this for you. We want to make sure you get the healthcare you need.
In health,
Mary M.
ZocDoc Service Team
I've been using it the last 6 months or so, and it was quite convenient for finding a doctor, filling the papers before going, rescheduling and even managing when the doctor's office didn't do it well.
It's amazing how they can keep track of what type of dr visit you are up for. I've made several appts online and never had issues.
Booked my appointment through Zocdoc and it showed up in my online account... seemed great and easy... until I called the office to confirm and they didn't have my appointment on the books! Pull this site down - people have enough issues when it comes to medical problems and don't need to be thinking they have appointments scheduled when they do not! Thank goodness I called rather than finding out the day of after I rearranged my entire schedule around it!
Hi Amy,
This should definitely have not been your experience using ZocDoc. Our doctors guarantee the availability they list on our site is accurate, and immediately receive your appointment when you book. Could you give us a call at (855) 962-3621? We would be happy to look into what happened here.
Looking forward to hearing from you!
In health,
Mary M.
ZocDoc Service Team
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or [email protected] if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


Hi Mark,
We are so sorry for the trouble you had doing a search to find your current doctor. Give us a call at (855) 962-3621 if you need any assistance using our site. We are always here to help!
In health,
Mary M.
ZocDoc Service Team