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Zocdoc

2.9

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Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
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Arizona
1 review
0 helpful votes
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Stands behind their policies
October 14, 2015

I made an appt with a ortho dr. When I arrived I was seen by a PA. She did an ultrasound guided cortisone injection for my shoulder. She was nice enough BUT my insurance did not cover the procedure being done by a PA. Before I discovered this, ZocDoc called me and asked about why they had cancelled my initial appt and then informed me I was guaranteed to be seen by the physician I made the appt with. Now that I know I am out $1000 I will not see that dr's office again. But ZocDoc was great.

Date of experience: October 11, 2015
Virginia
1 review
0 helpful votes
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Reccomended
October 14, 2015

Great place to find and book appointments at your convenience. Only drawback is at times insurance accepted isn't always accurate, but that can be cleared up with a phone call to the physician's office. Great customer service from ZocDoc as well.

Date of experience: October 11, 2015
New Jersey
1 review
0 helpful votes
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Great website
October 14, 2015

I have been using Zocdoc to schedule doctors appointments for the past few years - I have always gotten great service and really easy to use information about different doctors. I love that I can see real reviews from real people who have gone to these doctors so I can choose the perfect physician for me!

Date of experience: October 11, 2015
Colorado
1 review
0 helpful votes
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I was most impressed how easy the site is to schedule my appt. S and then to remind me and then give me all the details on how to get there. Seriously it's very easy, very thorough and the people are very nice if you have questions etc. they write back immediately and with personable answers not just like a scripted robot customer service experience...! Thank you so much for everything!

Date of experience: October 10, 2015
Panama
1 review
0 helpful votes
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I use this site often!
October 14, 2015

I have used ZocDoc often and I have found my Dentist, ENT and foot Doc all based on reviews from ZocDoc!

Date of experience: October 10, 2015
New York
1 review
0 helpful votes
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Great idea?
October 14, 2015

Yes this is a great idea. Zoc Doc is quick, easy and helps you pick a good doctor. I highly recommend using it.

Date of experience: October 10, 2015
New Jersey
1 review
0 helpful votes
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Best website ever created
October 14, 2015

I've never been so happy with a website. The people at zocdoc are very helpful and seem to genuinely care about getting you into an appointment you need and making sure the doctor's office treats your appointment with respect. Awesome.

Date of experience: October 10, 2015
New York
1 review
0 helpful votes
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Great experience!
October 13, 2015

ZocDoc makes booking appointments during my busy work day a dream, especially when I work in an open plan office and can't take personal phone calls

Date of experience: October 10, 2015
New Jersey
1 review
0 helpful votes
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Too many log-ins
October 13, 2015

It's cool but wish was integrated with Little Bird app so i wouldn't need to remember so many log-in.

Date of experience: October 10, 2015
Georgia
2 reviews
0 helpful votes
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Great, but need more doctors
October 13, 2015

With the urologist - its perfect. Make or change appts and keep medical history updated without human interaction or waiting.

Trying to find a doctor in network doesn't work as well yet. It appears that a lot of doctors are not signed up for it

Date of experience: October 10, 2015
New Jersey
1 review
0 helpful votes
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Awesome
October 13, 2015

Made an appointment for my son to see a dermatologist and it was so easy to do..

Date of experience: October 10, 2015
Washington
1 review
0 helpful votes
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Frustrating experience
October 13, 2015

I find this app / website incredible bad designed and incapable to search in order to find my current doctor and make an appointment with. Instead I have to call the doctor directly.

Date of experience: October 10, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Mark,

We are so sorry for the trouble you had doing a search to find your current doctor. Give us a call at (855) 962-3621 if you need any assistance using our site. We are always here to help!

In health,

Mary M.
ZocDoc Service Team

Florida
1 review
0 helpful votes
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Sometimes OK
October 13, 2015

I've been using Zoc Doc for a few years, however I am finding that some of the physicians listed either do not accept the insurance in question or do not exist at the address and phone number listed. This gets kind of aggravating. I've reported this to Zoc Doc on a couple of occasions. Other than this problem, it's a great tool to use in finding physicians, clinics and specialists.

Date of experience: October 10, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Elba,

This should definitely have not been your experience using ZocDoc. Our doctors guarantee the information they list on our site is accurate, and we always want to get to the bottom of these issues right away. Thank you so much for reporting this to us. If you ever need help in the future, give us a call at (855) 962-3621. We are here to help!

In health,

Mary M.
ZocDoc Service Team

New Jersey
1 review
0 helpful votes
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Review
October 13, 2015

Excellent! I found some old doctors and met new doctors that I will keep forever... Thank You...

Date of experience: October 10, 2015
New York
1 review
0 helpful votes
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ZocDoc has completely changed the way I interact with the health care industry. I suffer from many chronic conditions and often have trouble finding specialists willing to work with me as well as my insurance. ZocDoc has made the process of finding a doctor, scheduling an appointment, and consolidating my medical documents so easy. Their customer service also stands out. If I ever have questions or concerns, the team is always very receptive and quick to respond with a comprehensive solution. I've been blown away by this company and would recommend their services to anyone looking for an easier healthcare experience.

Date of experience: September 29, 2015
Texas
1 review
0 helpful votes
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Good start, keep going
October 1, 2015

So far I've been very pleased with ZD; your listings for doctors and dentists that are eligible for my insurance are more comprehensive than my actual insurance plan's website, which is really really sad. Not only do you list more available doctors, but your contact information for them is more current, and I like how every doctor profile includes ratings and reviews, so I don't have to travel over to Yelp.

One thing that disappoints me is the limitations on saving doctor profiles. ZD will store the information of doctors and dentists that I've visited, but now I'm looking for an eye doctor and I'd like to be able to save the potentials to my profile for further research, but I don't see an option to do that. ZD will only save doctors to my profile that I've already been to see. This frustrates me, because this is the sort of shopping around that takes weeks, and I can't remember names very well. Let's have a 'Future' subsection in the profile along with 'Current' providers, shall we?

Date of experience: September 28, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Emily,

Thanks so much for your suggestion! We really value the experience of our users, and your feedback is enormously helpful in finding more ways to be the beginning of a better healthcare experience. I'm going to pass this on to my development team so that we can keep it in mind for future projects.

In health,

Mary M.
ZocDoc Service Team

Texas
2 reviews
10 helpful votes
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Used this and kept getting listings for doctors who don't take my insurance. Then I got one who did. Front Desk verified over the phone they do take my insurance and then when I got there, they don't actually take it. There was also a guy leaving because he had been waiting two hours to see the doctor and was requesting a refund on his copay. The ratings seem scewed.

Date of experience: September 28, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Danielle,

We are so sorry you were having such trouble finding a doctor who accepts your insurance. Please give us a call at (855) 962-3621 and we would be happy to look into this for you. We want to make sure you get the healthcare you need.

In health,

Mary M.
ZocDoc Service Team

Georgia
1 review
0 helpful votes
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Great page to find a doctor!
September 27, 2015

I've been using it the last 6 months or so, and it was quite convenient for finding a doctor, filling the papers before going, rescheduling and even managing when the doctor's office didn't do it well.

Date of experience: September 24, 2015
Texas
1 review
0 helpful votes
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Your Personal Dr.
September 26, 2015

It's amazing how they can keep track of what type of dr visit you are up for. I've made several appts online and never had issues.

Date of experience: September 23, 2015
Minnesota
1 review
1 helpful vote
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NOT LEGITIMATE!
September 25, 2015

Booked my appointment through Zocdoc and it showed up in my online account... seemed great and easy... until I called the office to confirm and they didn't have my appointment on the books! Pull this site down - people have enough issues when it comes to medical problems and don't need to be thinking they have appointments scheduled when they do not! Thank goodness I called rather than finding out the day of after I rearranged my entire schedule around it!

Date of experience: September 22, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Amy,

This should definitely have not been your experience using ZocDoc. Our doctors guarantee the availability they list on our site is accurate, and immediately receive your appointment when you book. Could you give us a call at (855) 962-3621? We would be happy to look into what happened here.

Looking forward to hearing from you!

In health,

Mary M.
ZocDoc Service Team

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY