ZocdocReviews 1,426

Zocdoc is greedy and killing zocdoc 's good service by charging doctor high booking fee and they don't let people or patients to know this charging and circustance of their booking, hurrying the people making booking there and generating high booking fee from doctors, it is becoming worse and worse, patient no show, no information, false booking,last minutes booking no show still make doctor pay the booking fee. The point they don't let people know when they are booking, it is a monster system to generate the money through booking, please people waking up, not let it making money through your irresponsible behavior

On their TV ad the lady is reviewing profiles and while she is swiping she mentions that one doctor is "too old".

Age discrimination has no place in today's world.

Don't trust their doctor reviews. If you look at their reviews, they are overwhelmingly positive. I trusted these reviews and went to see a doctor with glowing reviews, but ended up having a horrible experience. I then submitted a review of my visit, but Zocdoc refused to post it even though the post had no sensitive or personal info in it. It seems to me that they discard negative reviews so people see a bunch of highly reviewed doctors that people will use their site to book appointments. Just go and compare reviews on Zocdoc of a certain doctor/office to other third party sites, and you will likely see the Zocdoc reviews are far more positive compared to other sites. For this reason, Zocdoc is a dishonest service and you should be cautious of using it.

My complaint is with the commmercial itself how in the world would someone while going down their list of potential Dr's say one is to EDUCATED it makes her sound like a $#*! for something that was written for her by your company but of course that didn't matter to you let's make her sound like a $#*! it would go over most people head's let's not forget she is black so more than likely they want get it

So I got on this website because I was told that you could see a psychiatrist virtually because I just lost my grandfather and I was not grieving well and I was highly depressed and needed help. Within a two week period four different doctors (2 psychiatrists and 1 obgyn) canceled on me. This company is clearly a scam because I have yet to see a doctor keep an appointment from this company. Beware I would not share any health information with this company who knows how they are utilizing it because they are definitely not using it to help people. This company really needs to be shut down what they are doing is illegal and it's harming people that are already dealing with difficult issues and illnesses. They should not be able to still operate. You cannot treat people this way and expect to stay in business. I would not use them if I were you, clearly at 3.77 stars I'm not the only one with this issue so obviously it's a company wide problem not a customer problem.

I do not trust this company in the handling of patient and provider information. They are not adhering to HIPAA compliance and are negligent with provider and patient information. The customer service is poor, and the management is poor as well very rude and unprofessional.

As a provider, I have never registered for Zocdoc. I am in Headway, and they offered Zocdoc for free for a very short time. They stopped offering this service for a very good reason. I have a review of someone I have never seen as a patient. They have another review of someone who is allowed to comment on how I looked. First, I work with women and see the damage other women making comments about appearance can do to a person. To approve this review, knowing providers cannot comment due to HIPAA is wrong. You cannot find me on Zocdoc because I would never want to be a part of a company that allows fake reviews and reviews that comment on my looks. How did a client get verified that I never have talked to or seen? They book with me on the platform and cancel but just show Zocdoc they booked. That is not verification.

1. Do not use this platform
2. Reasons: Patients are allowed to book even if you dont take their insurance
3. If they (the patient, not you) dont cancel within 24 hours you are charged $65
4. If they no show you are STILL charged the $65 fee
5. Customer Service is useless
6. I asked specific questions and spent HOURS asking questions and setting up my profile and have been charged multiple times for client no shows

It is horrendous that such an organization should be allowed to prey on well intentioned doctors and clinicians and clients for their money making schemes. Appointments are made by potential clients who do not seem to have been provided with appropriate information. And the Doctor is expected to confirm the appointment within 24 hours WHEN IT IS OBVIOUS INSURANCE VERIFICATION ALONE TAKES DAYS!. The doctor has no choice but to cancel the appointment within 24 hours to avoid the huge charges Zocdoc makes. And even when the appointment is cancelled (with a lengthy explanation to the potential client of the PROPER procedure to follow for insurance verification AND to determine whether the doctor is the right person for the client's issues) within 24 hours zocdoc charges anyway. Their practices are well known to be unethical and predatory but I could not believe the extent of these issues until I experienced them first hand. A BOARD CERTIFIED MEDICAL DOCTOR.

This company is a scam! They don't disclose their policies clearly and charge providers for no shows and cancellations. This is not in their agreement and they do not disclose this info when you sign up and do their training.

Hidden fees, no transparency and extremely difficult to use. So so frustrating. Charged $100+ to get a consult with a doctor who couldn't even help my problem. No refund and got my account "black listed". Have tried it three times and just gets more disappointing each time. Doctor cancellations, being overcharged or being scheduled 8+ hours away from where I actually live. Horrible horrible website that is way too difficult to use.

I would honestly rate this with ZERO stars. They do not care about providers and will charge for patient referrals who are looking for a completely different service. They do not reimburse you. They often have the wrong patient insurance and will still let them book without a refund. It is a scam and a rip-off.

I search for doctors in Washington it gives me doctors in NY. Their search is a joke. No appointment that I've made through them had been valid. Wasted whole week on trying to make an appointment with a therapist.
Horrible.

The doctor reviews are clearly fake. The same people are writing multiple good reviews to make the ratings higher.

Zocdoc scams doctors by charging them a fee depending on what specialty they are in through a "third-party valuation company." What this means is they have a third party company figure out how much a doctor in that specialty makes, and increases the fee as high as possible to try to bilk them. If you ask ZocDoc what third party company that engineered all this they don't tell you. No transparency. Also patients get screwed because since the doctors have to pay high fees to ZocDoc, they can't afford to let patients with insurance plans that reimburse less because it doesn't cover the cost of practice expenses with the exorbitant ZocDoc fees on top of it all, so those patients are excluded from the list of insurances the practice takes. ZocDoc used to charge a flat subscription fee so doctors' practices have more flexibility in spreading the ZocDoc fee expense across patients with different insurance plans -- those reimbursing higher can cover the fee and allow practices to see patients with plans that reimburse less. But with the current per appointment fee bilking model, ZocDoc basically forces practices to cherry pick only patients with insurance plans that reimburse more to cover the per patient booking fee. For the sake of health care access and not discriminating against patients with insurance plans that reimburse doctors less, avoid ZocDoc altogether and just book directly with the practice itself. (ZocDoc is like OpenTable which also screws restaurants with expensive booking fees.)

If I could of marked this 0 stars I would have. They have this platform set up to totally scam Providers. Their whole "cancellation policy" is such complete BS. They've even gone further with it & even changed the options to where they confuse you- yes, patient initiated the cancellation is KNOWN to be marked so you're not charged BUT now they have changed it to where if that is marked but you still put the reason as anything besides patient wanted to (even though it's the actual reason as to why THE PATIENT CANCELLED IN THE FIRST PLACE) they charge you. & When reaching out to the service team all they ever have to write back is "Our booking fee incorporates the fact that not every booking is going to be successful". Minas well write "sorry the patient didn't work out for you, but we don't care, you still owe us money".

SO heads up to everyone, when cancelling an appointment you MUST lie about the reason and just strictly stick to patient wanted it cancelled.

This world is so sad. MONEY HUNGRY at its finest. They don't care to help you out, they care about the money flow coming it.

I'd definitely rethink choosing this as a marketing platform!

They say "we match patients' needs with providers." They failed horrendously and charged me $130. I never listed myself as a psychiatrist, yet two patients booked me for medication management.

Fact

1. ZocDoc's failed website design misguided two patients to book me.

2. ZocDoc insists on charging me $130

3. ZocDoc insists on taking zero accountability

Don't even bother talking to the service support team. They just copy/paste the same message about their business model.

I made an appointment with zocdoc with Dr.Ariel.When I went to the doctors office for check up,they said that I don't have any appointment with them in their records.Im highly disappointed with zocdoc service.

Zocdoc said they will charge if I see a client...the truth is they charge when a client supposedly schedules a session...They don't wait for you to approve. All clients had Medicaid and my profile stated I do not take insurance. Cameron Rivers lied!

I had a terrible experience with an absurdly long wait time (the opposite of Zocdoc's ratings), one other patient walked out so I told the receptionist I had to go back to work, then left a negative review, but it never posted, not only that, the doctor's office claimed they canceled the appointment.

Then I decided to cross check Zocdoc doctors with a google search and found an entirely different (and honest) set of reviews. Zocdoc is gaming the system because doctors pay them for referring patients so it's a scam.